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Overview
This ITIL Transformation course shows you how to plan, govern and execute change across digital products and services. You will learn how to measure progress, build resilience and deliver measurable value in AI-driven environments.
What you will gain
- A clear understanding of the ITIL Transformation Model and how to apply it
- Practical skills for initiating, governing and executing transformation
- Confidence working with transformation patterns, value streams and OKRs
- Preparation for the official ITIL Transformation (Version 5) certification exam from PeopleCert
Who this course is for
- Digital transformation managers and change managers
- Service improvement managers and practice owners
- Digital product managers and experience managers
- Solution designers and strategy analysts
- IT directors, business and transformation consultants and C-suite roles
- Anyone responsible for leading or supporting organisational change
Benefits
Clarity in transformation
Understand how change, value and the ITIL lifecycle connect.
Better governance
Balance control and autonomy across complex environments.
Practical execution patterns
Apply initiation, governance and execution patterns to transformation scenarios.
Stronger measurement
Use value stream mapping, OKRs and maturity models to track progress.
AI-aware transformation
Understand how AI governance supports change.
Recognised ITIL certification
Prepare for and sit the ITIL Transformation (Version 5) exam from PeopleCert.
Delivery
Find out how the ITIL Transformation course is delivered.
Delivery
Duration
Trainer interaction
Start date
Exam
Materials
Membership
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Learning experience
Course
This course follows the official ITIL Transformation (Version 5) syllabus and shows you how to plan, govern and execute transformation.
ITIL foundations and transformation
Understand core ITIL principles, the Value System and what transformation means.
The ITIL Transformation Model
Learn the four layers: governance, positioning, execution and learning.
Initiation and governance patterns
Explore how to start and govern transformation in different contexts.
Execution patterns
Apply implement, discover and contain patterns to deliver change.
Measurement and learning
Use value stream mapping, OKRs and maturity models to measure and improve.
ITIL, AI and other frameworks
See how ITIL Transformation works with AI, DevOps and project management.
Curriculum
The ITIL Transformation course follows the official ITIL Transformation (Version 5) syllabus and covers how to plan, govern and execute transformation.
- ITIL foundations and transformation concepts
- The ITIL Transformation Model
- Initiation patterns
- Governance patterns
- Execution patterns
- Measurement, learning and synthesis
- ITIL, AI and other frameworks
Full curriculum details
Module 1: ITIL Foundations and Transformation Concepts
- Core ITIL guiding principles and the ITIL Value System
- Understanding digital products, services and their lifecycle context
- What transformation means in ITIL
- Key characteristics of successful transformation
Module 2: The ITIL Transformation Model
- How context and complexity shape transformation
- The four layers: governance, positioning, execution and learning
- The twelve stages and twenty-four steps of the model
- Putting the model into practice
Module 3: Initiation Patterns
- What drives transformation in organisations
- Types of initiation patterns and their characteristics
- How to approach scope, sponsorship and timing
Module 4: Governance Patterns
- Differences between business-as-usual and transformation governance
- Choosing and adapting governance approaches
- Balancing control, autonomy and learning
Module 5: Execution Patterns
- Implement, discover and contain patterns explained
- Matching patterns to context and complexity
- Using patterns in real transformation scenarios
Module 6: Measurement, Learning, and Synthesis
- How to measure progress and evaluate outcomes
- Tools and techniques: value stream mapping, OKRs and maturity models
- Capturing lessons and adapting transformation over time
Module 7: ITIL, AI, and Other Frameworks
- AI-enabled transformation and AI governance
- How ITIL works with DevOps and PRINCE2
- Integrating transformation approaches across frameworks
Read more
Exam & certification
What to expect from the ITIL Transformation (Version 5) exam and how we help you prepare.
- Format: Multiple choice (objective test)
- Questions: 40
- Pass mark: 70% (28 correct)
- Duration: 90 minutes
- Materials: Open book
- Prerequisites: ITIL 4 certification or ITIL Foundation (Version 5)
- Results: Same day
- Exam access: Online
Your path to success
Learn
Understand the ITIL Transformation Model and how to apply it.
Practice
Reinforce key concepts and use practice questions to build confidence.
Pass
Sit the ITIL Transformation (Version 5) exam feeling prepared.
Knowledge Train by numbers
25,000+
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of customers recommend our courses
15+
years of e-learning design expertise
30+
accredited trainers with 450+ years of combined experience
FAQs
Is ITIL Transformation right for me?
Yes, if you are responsible for leading, supporting or delivering organisational change and want to do it more effectively. It is especially useful if you work in digital transformation, change management, service improvement or strategic planning.
Do I need ITIL experience to take this course?
You should already hold an ITIL 4 certification or ITIL Foundation (Version 5). Some experience in change management, transformation or service improvement will also help you get the most from the course.
How is the ITIL Transformation course delivered?
The course is delivered live online by an instructor via our training ATO partner, Learning Tree. You join scheduled sessions, take part in explanations and discussions, and prepare for the ITIL Transformation exam.
Is the exam included in the course fee?
Yes. This course includes the ITIL Transformation (Version 5) exam. Full details about booking and sitting your exam are provided in your joining instructions.
How long is the course?
The ITIL Transformation course is delivered over 2 days of live online training.
What can I do after this course?
After passing the exam, you will hold the ITIL Transformation (Version 5) certification from PeopleCert. You can use what you have learned to improve how your organisation plans, governs and executes transformation.
Can my organisation run this training for a team?
Yes. We can deliver ITIL Transformation as a private course for groups, helping teams build a shared understanding of transformation planning and execution.
How long do I have access to course materials?
You will receive joining information and materials before your course and retain access to key resources for a defined period after the training. Full details are provided in your joining instructions.
Still have questions? Contact us by phone on 0207 148 5985, via live chat, email, or by completing the form below.
How to find us
Knowledge Train
20 Old Bailey, London, EC4M 7AN,
England, United Kingdom.
Call +44 (0)207 148 5985
Opening hours
Monday to Friday – 09:00 to 17:15