Change Management Practitioner course

At Practitioner level, you apply your Foundation understanding of organisational context and approach to the scenario rather than simply recalling definitions.

• Change management and benefits realisation
• Levels of adoption and what they imply for the effort needed
• Planned and emergent change
• Systems thinking and organisational culture

At Practitioner level, you apply your Foundation understanding of people and change to the scenario rather than simply recalling definitions.

• Individual differences and human responses to change
• Social neuroscience and what it can tell us about reactions to change
• The change curve and phases of transition
• Motivation, reward and punishment

At Practitioner level, you apply your Foundation understanding of change leadership and teams to the scenario rather than simply recalling definitions.

• The roles of sponsors, line leaders, change agents and change managers
• Leadership demands created by organisational change
• Building, leading and maintaining effective change teams
• Supporting collaboration and effective teamwork through change

At Practitioner level, you apply your Foundation understanding of stakeholders and communication to the scenario rather than simply recalling definitions.

• Stakeholder identification and analysis
• Understanding stakeholder needs, influence and interests
• Developing engagement approaches
• Building communication strategies

At Practitioner level, you apply your Foundation understanding of work of the change manager to the scenario rather than simply recalling definitions.

• Assessing the areas and severity of change impact
• Considering change readiness
• Measuring progress and adoption
• Supporting implementation and benefits realisation

Use Foundation knowledge to decide how momentum can be created, monitored and sustained throughout a change initiative.

• Assess what may strengthen or weaken momentum
• Select actions that support continued adoption
• Relate change progress to outcomes and benefits

Move beyond recognising learning needs to defining useful learning objectives and considering how people will build new competence.

• Identify learning needs created by change
• Define learning objectives
• Consider how instruction and learning support should be designed

Use listening, feedback and coaching principles to support people as they adapt.

• Active listening
• Constructive feedback
• Coaching conversations and support

Recognise sources of conflict and choose responses that help maintain relationships and progress.

• Identify likely causes of conflict
• Consider different approaches to handling conflict
• Select appropriate responses for the scenario

Use facilitation to support co-design, co-creation and co-production where collaborative change is appropriate.

• Principles of collaborative change
• Facilitation of groups and workshops
• Balancing participation, direction and decision-making

Foundation is primarily about knowledge and understanding. Change Management Practitioner is about application. The open-book format does not remove the need to know the material, because the main challenge is deciding how the ideas apply to the scenario.

Complete the Change Management Practitioner learning, practise with scenario-based questions, become familiar with where key material sits in the study guide, and use mock exams to improve both decision-making and time management.

Passing the Change Management Practitioner exam gives you APMG Change Management Registered Practitioner status. This is the status used to recognise current Practitioner-level certification.

Registered Practitioner status is current for 5 years. To maintain that status, APMG requires candidates to pass the Change Management Re-Registration exam between years 3 and 5.

Your Practitioner certificate remains part of your record, but your Registered Practitioner status lapses. To regain Registered status after the 5-year period, APMG requires the full Change Management Practitioner exam to be retaken.

You can take another attempt, but a free resit is not included in the Change Management Practitioner course. An additional exam fee applies.

Provisional results are normally available immediately after the online exam, with official results confirmed through the APMG Candidate Portal.