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Online ITIL course
Study ITIL online today and earn an internationally recognized IT Service Management (ITSM) qualification. ITIL is used by businesses both large and small all around the world.
These ITIL online courses provide comprehensive education on ITIL fundamentals. They are perfect for learning useful ITSM practices or for taking your first steps towards becoming a qualified ITIL practitioner.
Self-study ITIL online courses are a great way to earn your ITIL certification if you cannot commit to a fixed classroom schedule.
Price from £399 £499
Online ITIL training
ITIL training teaches organisations and individuals how to use IT as a tool to achieve short- and long-term business goals, facilitate transformation and promote growth.
ITIL training helps qualified candidates align IT services to the needs of an organisation while supporting core business objectives.
Our virtual classes are taught by industry experts and professional ITIL trainers. We bring all the benefits of classroom training to your home. There is no better way to study for your ITIL qualification.
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Price from £399 £499
ITIL provides a robust certification scheme, providing entry-level, intermediate, and advanced training for ITSM professionals.
Click here if you would like to read more about ITIL certifications.
Price from £399 £499
If you would like to renew your ITIL qualification or make the transition from ITIL v3 to ITL v4, we offer the option to sit your ITIL exam without attending training.
All ITIL exam-only options come with 1-week access to our online ITIL Foundation self-study course. You can refamiliarize yourself with ITIL concepts and principles or learn what has changed in the latest iteration of ITIL.
Price from £249 £329
More information about ITIL
What is ITIL?
IT Infrastructure Library, or ITIL, is an information technology service management (ITSM) approach that guides organisations and individuals in its use of IT. ITIL is based upon best practices in IT service management.
Primarily adoped by IT operations departments in larger organisations, ITIL helps organisations deliver services in a customer-focused, quality-driven, and economical way through the practical and efficient use of IT tools throughout the service management lifecycle.
History of ITIL
ITIL was originally developed by the British Central Computing and Telecommunications Agency (CCTA). Further development of the ITIL framework has since been given to AXELOS, who is also responsible for the development of the PRINCE2 method.
ITIL 4 was published by AXELOS in February 2019. ITIL 4 embraces the latest trends in technologies and service management. It provides a flexible basis to support organisations as they undergo digital transformation and integrate digital technology into all areas of their business.
Extensive research by AXELOS, involving a diverse group of stakeholders (+2,000), has consistently proven the value of ITIL for use in business. ITIL enables transformation and helps organisations realize value.
ITIL is supported by a certification scheme that enables practitioners to demonstrate their abilities in adopting and adapting the framework to address their specific needs.
What is new in ITIL v4?
ITIL v4 was released in February 2019. Several notable changes have been made between ITL v3 and its latest iteration.
ITIL 4 expands on previous versions by providing a practical and flexible basis to support organisations on their journey to the new world of digital transformation.
ITIL 4 focuses on the Service Value System (SVS), which provides a holistic approach to the use of IT service in delivering business value. ITIL v4 focus on the co-creation of value through service relationships.
The updated ITIL 4 framework focuses on facilitating value co-creation through the SVS. The SVS helps businesses understand how different components and activities can work together in any organisation to facilitate value creation through IT-enabled services.
The ITIL Service Value System contains 5 core components: the service value chain, practices, guiding principles, governance, and continual improvement.
ITIL 4 also define Four Dimensions, that describe a balanced focus to the SVS. The four dimensions are: organizations and people, information and technology, partners and suppliers, value streams and processes.
For people familiar with agile software development or DevOps, ITIL 4 will be familiar since it has deliberately adopted some of the concepts and terminology from both the Agile and DevOps worlds.
ITIL 4 publications
To support the training of ITIL professionals, AXELOS has released several core ITIL 4 publications:
ITIL 4 Specialist: Create, Deliver and Support
This module covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services.
It focuses on integrating different value streams and activities to create, deliver and support IT-enabled products and services while also covering supporting practices, methods, and tools.
ITIL 4 Specialist: Drive Stakeholder Value
This module covers all forms of engagement and interaction between service providers and their customers, users, suppliers, and partners.
ITIL 4 Specialist: High-velocity IT
This module explores the convergence between business and IT, providing candidates with specialised insight into how digital organisations and digital operating models function through a fast-paced environment.
ITIL 4 Strategist: Direct, Plan and Improve
This is the universal module, a key component of all ITIL training.
It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a 'learning and improving' IT organisation, with a strong and effective strategic direction.
ITIL 4 Leader: Digital and IT Strategy
This module will focus on the alignment of digital business strategy with IT strategy. The module also covers how disruption from new technologies are impacting organisations in every industry and how business leaders are responding.
The IT and Digital Strategy module adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.
What is the best ITIL certification?
At Knowledge train, we are proud to offer what we think is the best ITIL training available in the UK and abroad.
To help our customers find the training that is right for them, we offer self-study online ITIL training and ITIL virtual training.
Our self-study courses come with 1 years’ access to online learning content, perfect for working professionals who cannot commit to a fixed schedule.
Our virtual classes are taught by industry experts and professional trainers. If you want to get the best education in ITIL with the help of an experienced trainer, our virtual classes are perfect for you!
Virtual classes provide all the benefits of in-person training with the added benefit of virtual training tools, class session recordings, and more!
All Knowledge Train ITIL courses include exams.
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