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Overview
This ITIL Product course shows you how to manage digital products across their full lifecycle, from discovery and design through to operation and continual improvement. You will learn how products, services and value streams fit together so you can make better decisions about roadmaps, delivery and support.
What you will gain
- A clear understanding of the ITIL Product and Service Lifecycle model
- Practical skills for mapping and improving product value streams
- Confidence aligning product roadmaps with organisational strategy and customer needs
- Preparation for the official ITIL Product (Version 5) certification exam from PeopleCert
Who this course is for
- Product managers, digital product managers and product owners
- Heads of product development and heads of digital
- Enterprise architects and solutions architects
- IT delivery managers, service delivery managers and IT operations managers
- Portfolio managers and chief digital officers
- Anyone responsible for shaping, delivering or supporting IT-enabled products and services
Benefits
Clarity in digital product management
Understand how products, services and value streams work together to deliver outcomes.
Better product decisions
Use evidence and feedback to shape product vision, roadmaps and prioritisation.
Stronger value streams
Identify and improve product value streams to reduce waste and increase flow.
Human-centred, AI-aware design
Apply design thinking and AI-enabled ways of working to create better digital products.
Improved collaboration across teams
Break down silos between product, delivery, operations and support.
Recognised ITIL Product certification
Prepare for and sit the ITIL Product (Version 5) exam from PeopleCert.
Delivery
Find out how the ITIL Product course is delivered.
Delivery
Duration
Trainer interaction
Start date
Exam
Materials
Membership
Access
Best for
Learning experience
Course
This course follows the official ITIL Product (Version 5) syllabus and shows you how to manage digital products as integrated value streams.
Digital products and services
See how digital products provide capabilities and how services enable value.
Discover and design
Explore customer needs and contexts, and design human-centred, sustainable products.
Acquire and build
Make informed decisions about technology, people and suppliers, and integrate testing and automation into build activities.
Transition and operate
Plan and execute controlled releases and deployments, and monitor products in live environments.
Deliver and support
Manage service interactions, stakeholder relationships and continual improvement to keep products reliable and resilient.
ITIL Product and other frameworks
Understand how ITIL Product links with approaches such as DevOps, project management and AI-enabled ways of working.
Curriculum
The ITIL Product course follows the official ITIL Product (Version 5) syllabus and covers the key stages of the ITIL Product and Service Lifecycle model.
- Digital products and services
- Discover
- Design
- Acquire
- Build
- Transition
- Operate
- Deliver
- Support
- Lifecycle management
- ITIL Product and other frameworks
Full curriculum details
Digital products and services
- What digital products and services are and how they create value
- The ITIL Product and Service Lifecycle model and its main stages
Discover
- Understanding consumers, markets and business context
- Shaping product vision and product roadmaps
Design
- Applying human-centred design principles
- Using prototypes and experiments to refine product ideas
Acquire
- Sourcing technology, people and suppliers
- Making acquisition decisions that balance cost, risk and value
Build
- Iterative development and integration of new product features
- Testing, automation and managing technical debt
Transition
- Planning and managing releases and deployments
- Preparing operations and support for new or changed products
Operate
- Monitoring performance, availability and reliability
- Managing incidents and day-to-day operations for live products
Deliver
- Onboarding customers and users
- Managing service interactions and stakeholder relationships
Support
- Problem management and improving product resilience
- Using feedback and data for continual improvement
Lifecycle management and other frameworks
- Governing products across value streams and over time
- How ITIL Product integrates with approaches such as DevOps, project management and AI-enabled practices
Read more
Exam & certification
What to expect from the ITIL Product (Version 5) exam and how we help you prepare.
- Format: Multiple choice (objective test)
- Questions: 40
- Pass mark: 70% (28 correct)
- Duration: 90 minutes
- Materials: Open book
- Prerequisites: ITIL 4 certification or ITIL Foundation (Version 5)
- Results: Same day
- Exam access: Online
Your path to success
Learn
Understand the ITIL Product lifecycle and how to manage digital products and value streams.
Practice
Reinforce key concepts and use practice questions to build exam confidence.
Pass
Sit the ITIL Product (Version 5) exam feeling prepared and focused.
Knowledge Train by numbers
25,000+
learners trained across the UK and beyond
20+
years delivering accredited project management training
4.9/5
average rating based on thousands of verified reviews
95%
of customers recommend our courses
15+
years of e-learning design expertise
30+
accredited trainers with 450+ years of combined experience
FAQs
Is ITIL Product right for me?
Yes, if you are involved in digital products or services and want to manage them more effectively across their lifecycle. It is especially useful if you work in product management, service delivery, operations or portfolio management.
Do I need ITIL experience to take this course?
You should already hold an ITIL 4 certification or ITIL Foundation (Version 5). Some experience in IT service management or digital product delivery will also help you get the most from the course.
How is the ITIL Product course delivered?
The course is delivered live online by an instructor via our training ATO partner, Learning Tree. You join scheduled sessions, take part in explanations and discussions, and prepare for the ITIL Product exam.
Is the exam included in the course fee?
Yes. This course includes the ITIL Product (Version 5) exam. Full details about booking and sitting your exam are provided in your joining instructions.
How long is the course?
The ITIL Product course is delivered over 3 days of live online training.
What can I do after this course?
After passing the exam, you will hold the ITIL Product (Version 5) certification from PeopleCert. You can use what you have learned to improve how your organisation discovers, designs, builds, operates and supports digital products.
Can my organisation run this training for a team?
Yes. We can deliver ITIL Product as a private course for groups, helping teams build a shared understanding of product value streams and ITIL practices.
How long do I have access to course materials?
You will receive joining information and materials before your course and retain access to key resources for a defined period after the training. Full details are provided in your joining instructions.
Still have questions? Contact us by phone on 0207 148 5985, via live chat, email, or by completing the form below.
How to find us
Knowledge Train
20 Old Bailey, London, EC4M 7AN,
England, United Kingdom.
Call +44 (0)207 148 5985
Opening hours
Monday to Friday – 09:00 to 17:15