ITIL Strategy course

• Strategic capabilities
• ITIL and other frameworks

Full curriculum details

Module 1: ITIL Foundation Recap

• Core ITIL guiding principles and the ITIL Value System
• Understanding digital products, services and lifecycle management
• How value, outcomes, costs and risks connect

Module 2: Key Concepts of ITIL Strategy

• What strategy, digital strategy, vision, purpose and values mean
• Digital transformation and innovation in practice
• Developing strategy in VUCA environments
• Business and operating models

Module 3: Strategy Across the ITIL Four Dimensions

• Strategy considerations for organisations and people
• The role of information and technology in strategy
• Working with partners and suppliers
• Aligning value streams and processes

Module 4: The ITIL Strategy Management Model

• The purpose and structure of the model
• Understanding the strategy development lifecycle
• Understanding the strategy implementation lifecycle

Module 5: Strategy Development Lifecycle

• Observe, orient, decide and plan stages
• Environmental scanning using PESTLE and other tools
• Strategic decision-making and planning approaches

Module 6: Strategy Implementation Lifecycle

• Turning strategy into actionable initiatives
• Execution approaches and balancing operations
• Synthesis, reflection and learning from implementation

Module 7: Sustainable Strategy Management

• Ensuring strategy remains relevant and valuable over time
• Measuring outcomes and realising benefits

Module 8: Strategic Capabilities

• Leadership and communication in strategy
• Innovation and AI governance
• Organisational change management
• Digital ethics, risk, portfolio management and sustainability

Module 9: ITIL and Other Frameworks

• How ITIL Strategy works with DevOps
• How ITIL Strategy integrates with PRINCE2