Knowledge Train | ITIL Foundation
Instructor-led
Self-paced

ITIL Foundation training

3-day ITIL Foundation course with exam.

Gain your ITIL Foundation certification through our comprehensive training available online or in the classroom. Book now to start leveraging ITIL for efficient IT service management.

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Certified by AXELOS
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Duration: Instructor-led: 3 days; Self-paced: 16 hours

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ITIL 4 Foundation self-paced online
£699 £799
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Note: *All prices exclusive of VAT.

17 Sep - 19 Sep
ITIL 4 Foundation course (instructor-led online)
£1,299
 £1,599
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01 Oct - 03 Oct
ITIL 4 Foundation course (instructor-led online)
£1,299
 £1,599
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15 Oct - 17 Oct
ITIL 4 Foundation course (instructor-led online)
£1,299
 £1,599
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28 Oct - 30 Oct
ITIL 4 Foundation course (instructor-led online)
£1,299
 £1,599
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12 Nov - 14 Nov
ITIL 4 Foundation course (instructor-led online)
£1,299
 £1,599
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26 Nov - 28 Nov
ITIL 4 Foundation course (instructor-led online)
£1,299
 £1,599
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10 Dec - 12 Dec
ITIL 4 Foundation course (instructor-led online)
£1,299
 £1,599
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ITIL Foundation training courses - benefits

Benefits

This ITIL Foundation course offers the following benefits:

  • ITIL Foundation training provides comprehensive knowledge of IT Service Management best practices.
  • After earning your ITIL Foundation certificate, you can advance your ITSM career via the ITIL 4 Managing Professional and ITIL 4 Strategic Leader certifications.
  • ITIL v4 Foundation training provides continuity from previous versions of ITIL.
  • One year’s subscription to My ITIL (from AXELOS) is included with your ITIL Foundation exam. My ITIL provides ITIL qualification holders access to resources and content, helping you apply what you learned during your ITIL Foundation training.

ITIL Foundation includes

The ITIL Foundation course comes with:

  • Training and exam preparation from an approved ITIL Foundation trainer
  • ITIL Foundation exam
  • ITIL Foundation certification (on passing the exam)
  • A digital copy of the official TSO ITIL 4 Handbook (Classroom only)
  • Pre-course study materials
  • Detailed course materials
  • Sample exams
  • Professional CV writing service with 1 year free update
  • 1 month free subscription to the Business Learning Library (BLL)™.
ITIL Foundation training courses - details

Details

Who should attend?

  • Those who require a basic understanding of the ITIL framework
  • Those who want to understand how ITIL can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL.

Course times

ITIL Foundation course

  • This course takes 3 days
  • Classes begin at 09:00 am and end at 17:00 pm
  • The ITIL Foundation exam can be sat at any time after completing the course
  • There are 1-2 hours of homework to be completed after each day
  • There are 2-3 hours of pre-course study to be completed before joining the course.

ITIL Foundation self-study course

  • Self-study time required: 16 hours
  • Course access duration: 12 months
  • The ITIL Foundation exam can be sat at any time after completing your course.
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ITIL Foundation training courses - learning outcomes

Course

Learning outcomes

Candidates will gain an understanding of:

  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices maintain the value provided by current ITIL processes and expand to be integrated to different areas of service management and IT, from demand to value.

Curriculum

ITIL Foundation

This ITIL Foundation course covers the following topics:

  • Understanding the fundamental concepts of service management
  • Key concepts of creating value through ITIL
  • Key concepts of service relationships
  • How the ITIL v4 guiding principles can help an organization adopt and adapt service management
  • The nature, use, and interaction of the guiding principles
  • The four dimensions of service management
  • The purpose and components of the ITIL v4 service value system
  • The interconnected nature of the service value chain and how this supports value streams
  • The inputs, outputs, and purpose of each value chain activity
  • The purpose and key terms of 15 ITIL v4 practices
  • Understanding the 7 ITIL v4 practices
  • ITIL v4 practices and how they fit within the service value chain.
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ITIL Foundation training courses - self-paced

Self-paced

Earning your ITIL Foundation certification through our self-study ITIL Foundation online course is ideal for working professionals. If you purchase an ITIL Foundation online course rather than a classroom course, you will enjoy the following benefits:

Save time – Online study requires no travel, saving you time and money otherwise spent commuting to a training venue. The ITIL Foundation exam is also sat online.

Save money – The price of our ITIL Foundation e-learning is very competitive. We also include the ITIL Foundation exam, and ITIL Foundation practice exams at no extra cost.

Flexible schedule – You can study where and when you want. All you need is an internet connection.

Flexible delivery – Our self-study ITIL Foundation course online is compatible with all home and mobile devices.

Paperless – No textbook is required when studying this course. All learning materials are provided through the online learning platform.

ITIL Foundation training courses - exam

Exam

ITIL Foundation exam

The ITIL Foundation exam tests a student’s knowledge of the guiding principles of ITIL, the ITIL Service Value chain, the 4 dimensions of service management and the 15 ITIL practices.

  • Style: Multiple-choice
  • Questions: 40
  • Pass mark: 65% (26/40)
  • Duration: 60 minutes
  • Materials allowed: Closed-book
  • Prerequisites: None
  • Timing: At any time after completing the course
  • Results: Same day.

ITIL Foundation is the most popular ITIL exam.

How to find us

20 Old Bailey, London, EC4M 7AN,
England, United Kingdom.

Call +44 (0)207 148 5985

Opening hours

Monday to Friday – 09:00 to 17:15

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IT Learning Library™ online training

ITIL Foundation and the basis of ITIL knowledge

ITIL Foundation forms the entry point for those seeking ITIL knowledge. The ITIL framework underpins ITIL fundamentals and ITIL concepts. Certified ITIL Foundation holders demonstrate understanding of ITIL basics, ITIL principles, and ITIL practices. The Foundation ITIL course is designed for IT support teams across global organisations. ITIL Foundation certification validates ITIL training and learning. ITIL Foundation exam and assessment by PeopleCert are required to access ITIL Foundation V4 and ITIL V4 Foundation credentials.

Foundation training and certification routes

Foundation training offers online courses, e-learning, and virtual classroom options. Delegates can submit an enquiry or be contacted regarding ITIL Foundation course dates, location, or online course options. The foundation training ITIL path includes ITIL examination, learning ITIL processes, and understanding ITIL strategic direction. Accredited ITIL certification and accreditation by AXELOS are required to be eligible for the ITIL Foundation exam.

ITIL Foundation V4 and related practices

ITIL Foundation V4 covers ITSM, quality management, and modern IT environment practices. Agile project management, DevOps, PRINCE2, and cloud computing are emphasised. The syllabus describes seven ITIL practices, terminology, and policy. ITIL knowledge enables organisations to improve IT management, automate systems, and reduce asset management issues.

Assessment and career value of ITIL Foundation certification

Assessment consists of a 40-question multiple-choice exam to confirm ability and understanding. ITIL Foundation certification helps individuals build IT careers, fulfil digital transformation requirements, and contribute to the effectiveness of IT environments. Upon successful exam completion, delegates gain certification, increasing value and maturity among employers and across IT functions.

The ITIL Foundation is an entry-level ITIL certification that introduces the core principles and practices of the ITIL framework for effective IT service management.

The ITIL Foundation is the first step in ITIL certification, providing a basic understanding of ITIL concepts and how they support efficient IT service management.

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