Can be weekend: No

Online course with ITIL Foundation exam.

Information Technology Infrastructure Library (ITIL) is the world’s most popular IT Service Management (ITSM) framework.

ITIL is used to boost the efficiency of IT departments and to ensure IT meets business goals.

Features

Certificate: ITIL Foundation

Format: online

Duration: 16 hours

Access: 12 months

Device: Desktop, tablet, mobile;

OS: Windows, MacOS, iOS, Android;

Exam: included

Accredited by PeopleCert on behalf of AXELOS.

AXELOS now recommends ITIL 4 Foundation to all IT service management staff – even if they have an earlier ITIL Foundation qualification.

ITIL Foundation V4

Price

ITIL v4 Foundation online course with exam

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Special discount available on this online course.

Includes:

Fully accredited ITIL Foundation v4 online training (12 months’ access);
Interactive online course with downloadable resources;
ITIL Foundation online v4 exam simulator;
ITIL Foundation v4 exam voucher (exam taken online);
Support from an approved ITIL expert.

This course at a glance

Format: online;
Access: 12 months;
Device: desktop, tablet, mobile;
OS: Windows, MacOS, iOS, Android;
Duration: 16 hours;
Certificate: ITIL Foundation (Axelos);
Prerequisite: none;
Exam: included;
Pass rates: 91%;
Accredited: yes;
Course code: ITILF4O.

ITIL Foundation online with exam (v3 and v4)

Download course guide

Demo

Click here to try the ITIL Foundation v4 demo

Technology

This course has been designed with the latest web technologies. It is fully responsive so it works on any device and screen size. No browser plugins or installation files required.

This course at a glance

Format: online;
Access: 12 months;
Device: desktop, tablet, mobile;
OS: Windows, MacOS, iOS, Android;
Duration: 16 hours;
Certificate: ITIL Foundation (Axelos);
Prerequisite: none;
Exam: included;
Pass rates: 91%;
Accredited: yes;
Course code: ITILF4O.

Details

Structure

This course consists of 6 self-paced interactive modules which cover the full ITIL v4 Foundation syllabus.

After completing all modules, you can use the ITIL 4 Foundation exam simulator to prepare for your online examination. The modules are:

The key concepts of service management;
The four dimensions of service management;
The ITIL service value system (SVS);
The ITIL guiding principles;
The ITIL service value chain;
The ITIL management practices.

Learning outcomes

By the end of this e-learning course, you should be able to:

Understand the key concepts of service management;
Understand the ITIL guiding principles;
Understand the four dimensions of service management;
Understand the purpose and components of the ITIL service value system;
Understand the activities of the service value chain, and how they interconnect;
Know the purpose and key terms of 18 ITIL practices;
Understand the 7 ITIL practices.

Student taking ITIL v4 Foundation online course.

ITIL v4 Foundation online training

Exam

ITIL v4 Foundation exam

Time: 60 minutes;
Questions: 40 objective test questions;
Exam style: Closed book (i.e. no reference materials allowed);
Pass mark: 26 or more correct answers to pass;
Exam registration: you can sit your ITIL v4 Foundation exam anywhere, anytime. You just need to book it more than 24 hours in advance. To book your exam you need to email us.

ITIL v4 Foundation exam

ITIL Foundation V3

Price