From Instructor-led£2,199 +VAT £2,499 Self-paced Courses

ITIL certification for modern IT professionals

Build ITIL capability from Foundation to advanced practice with online courses that include exams, digital materials and support your career in IT service management.Study options

BCS certification4.9/5 average rating

PeopleCert accreditedWhy us

25,000 professionals trained

Which BCS Business Analysis course should you choose? Enrol now BCS Business Analysis is modular, so choosing a course is less about moving through a simple Foundation-to-Practitioner ladder and more about deciding what you need from your training. You can begin with the Foundation Certificate if you want a broad grounding in business analysis, or go directly to a practitioner module if you already know which area of practice you want to strengthen.

The practitioner modules focus on different parts of the business analyst role. Business Analysis Practice develops techniques for investigating business situations, understanding stakeholder perspectives, defining target states, evaluating options and building business cases. Requirements Engineering focuses on eliciting, analysing, documenting, validating and managing requirements. Modelling Business Processes focuses on understanding how work is performed, modelling processes clearly and identifying opportunities for improvement.

If your longer-term objective is the BCS International Diploma in Business Analysis, you can also follow a structured four-module pathway. Knowledge Train offers the two core modules together with a qualifying knowledge-based module and practitioner module, giving you one complete route to the module requirements before the final BCS oral assessment. Use the options alongside to compare the purpose of each course and choose according to your current role, skills gap or qualification goal. Overview 01 BCS Foundation Certificate in Business Analysis CompareChoose Foundation if you want a broad introduction to business analysis. It covers the role of the business analyst, strategic context, investigation, stakeholders, business processes, business cases and requirements. No previous business analysis experience is required. 02Delivery BCS Practitioner Certificate in Business Analysis Practice Choose Business Analysis Practice if you want practical techniques for analysing a business situation, engaging stakeholders, defining target states, evaluating options and developing business cases. It is one of the two core modules required for the International Diploma. Enrol 03 BCS Practitioner Certificate in Requirements Engineering Why usChoose Requirements Engineering if your work involves eliciting, analysing, documenting, validating, prioritising or managing requirements. It is the second core module required for the International Diploma. 04FAQs BCS Practitioner Certificate in Modelling Business Processes

ITIL certification at a glanceChoose Modelling Business Processes if you need to understand, model and improve how work flows through an organisation. This module can fulfil the practitioner-module requirement within the International Diploma route.

ITIL provides a modern, flexible framework for managing digital and IT services. It helps teams focus on value, improve customer experience, and make service delivery more predictable and efficient.

With Knowledge Train, you can start with ITIL Foundation and then progress to advanced modules that match your role and career goals. Choose from specialist pathways in service operations, stakeholder value, strategy, transformation, product management and digital experience.

05Compare course options BCS Inter

Recognised framework

Choose the way you want to studyNone All four individual BCS modules are available as live instructor-led online training or self-paced online study. The relevant BCS module exam is included with both formats.

Instructor-led online3 days or 16 hoursLive online sessions on scheduled dates

Instructor-led, Self-paced

Included (digital)

ITIL Foundation exam

60 minutes, multiple choice

04Instructor-led

Included (digital) Which modules are required for the BCS International Diploma?

ITIL Service (Version 5) examThe Diploma requires Business Analysis Practice and Requirements Engineering as the two core modules, plus one qualifying knowledge-based module and one qualifying practitioner module. Knowledge Train uses the Foundation Certificate in Business Analysis for the knowledge-based requirement and Modelling Business Processes for the practitioner requirement.

ITIL 4 certification or ITIL Foundation (Version 5)

The Knowledge Train support team kept me on track with dates, booking exams, and choosing the right order for modules. It felt like they genuinely cared about my progress.2 daysVanessa R., Business Analysis Manager

Instructor-led

Included (digital)The trainer gave practical tips on facilitating workshops and handling conflicting views while modelling current and future states. That’s been gold in my day-to-day work.

Jonathan W., Business Process ManagerITIL Strategy (Version 5) exam

90 minutes, multiple choice

ITIL Strategy (Version 5) CertificateI particularly appreciated the section on writing good quality requirements and acceptance criteria. It’s something I’ve struggled with, and this gave me a clear structure.

Andre P., Business Systems Analyst1-year PeopleCert Plus (worth £120+)

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Still not sure which course is right for you?

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Choose how you learn

ITIL Foundation is available as both instructor-led online training and self-paced e-learning, while advanced modules are delivered as live online courses. Teams can also arrange private ITIL training tailored to their services and schedules.

Instructor-ledBefore you choose a course

Still deciding? Call us on

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Fixed dates keep you on trackchat with us online

! Monday to Friday, 09:00-17:15.View course dates

Self-paced online Which BCS Business Analysis course should I start with?

Available for ITIL FoundationIf you want a broad introduction to business analysis, start with the BCS Foundation Certificate in Business Analysis. If you already know that you need a specialist capability, you can take Business Analysis Practice, Requirements Engineering or Modelling Business Processes directly because Foundation is not a prerequisite for those modules.
Study whenever your time allows
Revisit modules as often as needed

Do I need Foundation before taking a BCS practitioner module? Enrol nowNo. The BCS Business Analysis practitioner modules available from Knowledge Train do not require the Foundation certificate. Choose the module that best matches the capability you need.

Corporate / Team training

Which Knowledge Train courses count towards the International Diploma?

Run private ITIL courses
Align content to your servicesKnowledge Train's route uses Business Analysis Practice and Requirements Engineering as the two core modules, Foundation as the knowledge-based module, and Modelling Business Processes as the practitioner module. This is one valid combination within the wider BCS Diploma structure.
Schedule dates to suit your teams

Enrol on an ITIL course

Choose your course and delivery format below to view prices and available dates. All options include accredited training and the official exam. What is the difference between an individual BCS certificate and the International Diploma?

Choose delivery format: An individual certificate is awarded after you pass the assessment for a specific module. The International Diploma is a broader qualification that requires a defined combination of four qualifying module certificates followed by a separate BCS oral assessment.

Instructor-led Are the BCS exams included?

Yes. The relevant module exam is included with each Knowledge Train BCS module course. The four module exams are included in the self-paced Diploma package and in an instructor-led Diploma pathway arranged through Knowledge Train. The final International Diploma oral assessment is not included.Self-paced

Choose course option: Is the official BCS manual included?

The official BCS manual is included with instructor-led module courses. It is not included with self-paced study.Foundation

Can I study BCS Business Analysis entirely online?Specialist

Yes. Instructor-led courses are delivered live online, and all four modules are also available as self-paced online study. Strategist

How does the instructor-led International Diploma route work?

14 Oct - 16 OctRather than booking one fixed 12-day Diploma event, you choose suitable dates for the four instructor-led module courses. Contact Knowledge Train and we can arrange the four modules at a discounted combined rate.

ITIL 4 Specialist: Create, Deliver & Support (CDS) (Online)

Can organisations arrange private BCS Business Analysis training? £1,799

Yes. Instructor-led BCS Business Analysis courses can be arranged privately for teams. Contact Knowledge Train to discuss group size, dates and delivery requirements.Enrol nowStart your BCS Business Analysis training Choose the BCS course that matches your goals, or contact us if you want help planning a route towards the International Diploma. Compare BCS Business Analysis courses

or speak to Knowledge Train about the right pathway for you.

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ITIL 4 Specialist: Drive Stakeholder Value (DSV) (Online)

£1,799The technical storage or access that is used exclusively for statistical purposes.

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Why choose Knowledge Train?

Thousands of professionals and leading organisations trust us for accredited, high-quality ITIL training.

Accredited ITIL provider

We are an accredited provider for ITIL, offering courses aligned with the latest PeopleCert syllabuses for Foundation and advanced modules.

Clear ITIL pathway

Start with ITIL Foundation, then add specialist and practice modules to build capability aligned with your career aims and organisational needs.

Flexible study options

Choose instructor-led online courses for all modules, with ITIL Foundation also available as self-paced e-learning, plus private training for teams.

Strong exam preparation

Courses include exam-focused guidance, sample questions, and clear explanations to help you approach the ITIL exams with confidence. A free resit is included with our ITIL courses.

Experienced ITIL trainers

Learn from trainers with real-world IT service management experience who can relate ITIL concepts to your environment and challenges.

Support for individuals and teams

We help you choose the right ITIL route, plan your learning, and coordinate training for teams who need a shared understanding of ITIL practices.

ITIL 4 Foundation with Knowledge Train gave me a clear, structured introduction to modern IT service management. The trainer made the concepts easy to understand and I passed the exam on my first attempt.

Rachel L., Service Desk Analyst

ITIL 4 Specialist: Create, Deliver and Support helped me connect day-to-day service delivery with the bigger ITIL 4 value system. It’s ideal for anyone working in IT operations or support.

Liam P., Service Delivery Manager

The ITIL 4 Specialist: Drive Stakeholder Value course helped me rethink how we design journeys for our customers and internal users. It gave me practical tools to move beyond process thinking and focus on relationships, outcomes, and value. I’m already using the techniques from the course to improve our onboarding experience.

Angela M., Delegate

Whether you’re new to IT service management, changing career, or building on existing experience, there’s an ITIL course that fits your goals.

How ITIL certification can help your career

Start a new career in IT service management

Gain essential knowledge and practical skills to launch your career in IT. Understand the key principles and frameworks needed to succeed in today’s technology-driven workplaces.

Learn to manage IT services effectively

Develop a strong foundation in managing IT services and processes. Improve your confidence and capability to deliver high-quality and reliable IT services within your organisation.

Advance your career with an ITIL qualification

Achieve a globally recognised ITIL certification to boost your professional credibility, enhance your CV, and unlock greater job opportunities in IT and service management roles.

ITIL courses frequently asked questions (FAQs)

What's the difference between ITIL 4 and ITIL Version 5?

ITIL Version 5 is the updated framework, building on ITIL 4 with enhanced guidance for AI-enabled environments, digital experience, product management, and transformation.

ITIL 4 focuses on:

Managing Professional and Strategist designations
Specialist modules: Create, Deliver and Support (CDS), Drive Stakeholder Value (DSV), and Direct, Plan and Improve (DPI)

ITIL Version 5 introduces:

Three designations: ITIL Practice Manager, ITIL Managing Professional, and ITIL Strategic Leader (leading to ITIL Master)
Practice modules: Product, Service, Experience, Transformation, Strategy, and three operational practice modules (Monitor, Support and Fulfil; Plan, Implement and Control; Collaborate, Assure and Improve)
AI Governance as an extension module
Open book exams (vs. closed book in ITIL 4)

Both frameworks remain valid. ITIL 4 certifications do not expire, and you can continue on ITIL 4 pathways or move to Version 5 modules depending on your career goals.

Should I do ITIL Foundation, or an advanced ITIL course?

Start with ITIL Foundation. It is the entry point for all ITIL pathways and is a prerequisite for all advanced modules in both ITIL 4 and Version 5.

Once you complete Foundation, you can choose advanced modules based on your role:

ITIL 4: CDS, DSV, or DPI towards Managing Professional or Strategist
ITIL Version 5: Product, Service, Experience, Transformation, or Strategy towards Practice Manager, Managing Professional, or Strategic Leader

If you already hold an ITIL 4 certification, you can take Version 5 modules without retaking Foundation.

Do I need ITIL Foundation before I can take an advanced ITIL course?

Yes. All advanced ITIL courses require either:

ITIL 4 Foundation, or
ITIL Foundation (Version 5), or
ITIL Foundation Bridge (Version 5) if you’re upgrading from ITIL 4, or
Any existing ITIL 4 certification (CDS, DSV, DPI, etc.)

ITIL Foundation is the starting point for all pathways.

What's the difference between the ITIL Foundation exam and advanced ITIL exams?

ITIL Foundation (ITIL 4 and Version 5):

60 minutes
40 multiple choice questions
65% pass mark (26/40)
Closed book (ITIL 4) or Open book (Version 5)

Advanced ITIL courses:

ITIL 4 (CDS, DSV, DPI): 90 minutes, 40 questions, 70% pass mark (28/40), closed book
ITIL Version 5 (Product, Service, Experience, Transformation, Strategy): 90 minutes, 40 questions, 70% pass mark (28/40), open book

All exams are multiple choice and delivered online.

How long are ITIL certificates valid for, and do I need to renew?

All ITIL certifications are valid for 3 years. You can renew by:

Logging 60 CPD (Continuous Professional Development) points over 3 years through PeopleCert Plus membership
Retaking the same exam
Passing another ITIL certification within the 3-year window

Renewal keeps your certification current and maintains your professional standing.

How long are ITIL courses, and how much study time do they require?

ITIL Foundation:

3 days (instructor-led) or 16 hours (self-paced)

ITIL 4 Advanced:

CDS, DSV, DPI: 3 days each (instructor-led)

ITIL Version 5 Advanced:

Product: 3 days
Service: 5 days
Experience: 3 days
Transformation: 2 days
Strategy: 2 days
Operational practice modules (Monitor, Support and Fulfil; Plan, Implement and Control; Collaborate, Assure and Improve): Duration varies

All instructor-led courses include live sessions, exam preparation, and access to digital materials.

Can I take an advanced ITIL course without doing ITIL Foundation?

No. ITIL Foundation (or an existing ITIL 4 certification) is a prerequisite for all advanced modules.

If you hold an ITIL 4 certification such as CDS, DSV, or DPI, you can take ITIL Version 5 modules without retaking Foundation.

Are advanced ITIL courses worth it if I already have ITIL Foundation?

Yes. Advanced ITIL courses deepen your capability in specific areas and qualify you for professional designations:

ITIL 4:

ITIL 4 Managing Professional or Strategist

ITIL Version 5:

ITIL Practice Manager (operational focus)
ITIL Managing Professional (product and service management)
ITIL Strategic Leader (strategy and transformation)
ITIL Master (highest designation, requires all three above)

Advanced certifications demonstrate specialist expertise and are valued by employers in IT service management, digital transformation, and strategic roles.

Which ITIL pathway should I choose - ITIL 4 or ITIL Version 5?

Choose ITIL 4 if:

You’re working towards ITIL 4 Managing Professional or Strategist designations
Your organisation uses ITIL 4 and you want to align with existing frameworks
You prefer the established CDS, DSV, and DPI structure

Choose ITIL Version 5 if:

You want updated guidance on AI, digital experience, product management, and transformation
You’re in a role focused on product ownership, service delivery, experience design, or strategic transformation
You want to work towards ITIL Practice Manager, Managing Professional, Strategic Leader, or Master designations

Both are valid. ITIL 4 certifications remain recognised, and you can take Version 5 modules with any ITIL 4 certification as a prerequisite.

Do I need to upgrade from ITIL 4 to ITIL Version 5?

No. ITIL 4 certifications remain valid and recognised. You do not need to upgrade.

However, if you want to align with ITIL Version 5 terminology and practices, you can take the ITIL Foundation Bridge (Version 5) exam. This short exam covers only the key changes introduced in Version 5, without repeating content you’ve already learned.

You can also take any ITIL Version 5 module (Product, Service, Experience, Transformation, Strategy) using your existing ITIL 4 certification as the prerequisite.