ITIL® Foundation online

Online course with ITIL Foundation exam.

Information Technology Infrastructure Library (ITIL) is the world’s most popular IT Service Management (ITSM) framework.

ITIL is used to boost the efficiency of IT departments and to ensure IT meets business goals.

Features

Certificate: ITIL Foundation

Format: online

Duration: 16 hours

Access: 12 months

Device: Desktop, tablet, mobile;

OS: Windows, MacOS, iOS, Android;

Exam: included

Accredited by PeopleCert on behalf of AXELOS.

AXELOS now recommends ITIL 4 Foundation to all IT service management staff – even if they have an earlier ITIL Foundation qualification.

ITIL v4 Foundation online course with exam

Buy now or call +44 (0)20 7148 5985 with any questions

Includes:

Fully accredited ITIL Foundation v4 online training (12 months’ access);
Interactive online course with downloadable resources;
ITIL Foundation online v4 exam simulator;
ITIL Foundation v4 exam voucher (exam taken online);
Support from an approved ITIL expert.

This course at a glance

Format: online;
Access: 12 months;
Device: desktop, tablet, mobile;
OS: Windows, MacOS, iOS, Android;
Duration: 16 hours;
Certificate: ITIL Foundation (Axelos);
Pre-requisite: none;
Exam: included;
Pass rates: 91%;
Accredited: yes;
Course code: ITILF4O.

Click here to try the ITIL Foundation v4 demo view demo

Technology

This course has been designed with the latest web technologies. It is fully responsive so it works on any device and screen size. No browser plugins or installation files required.

This course at a glance

Format: online;
Access: 12 months;
Device: desktop, tablet, mobile;
OS: Windows, MacOS, iOS, Android;
Duration: 16 hours;
Certificate: ITIL Foundation (Axelos);
Pre-requisite: none;
Exam: included;
Pass rates: 91%;
Accredited: yes;
Course code: ITILF4O.

Structure

This course consists of 6 self-paced interactive modules which cover the full ITIL v4 Foundation syllabus.

After completing all modules, you can use the ITIL 4 Foundation exam simulator to prepare for your online examination. The modules are:

The key concepts of service management;
The four dimensions of service management;
The ITIL service value system (SVS);
The ITIL guiding principles;
The ITIL service value chain;
The ITIL management practices.

Learning outcomes

By the end of this elearning course, you should be able to:

Understand the key concepts of service management;
Understand the ITIL guiding principles;
Understand the four dimensions of service management;
Understand the purpose and components of the ITIL service value system;
Understand the activities of the service value chain, and how they interconnect;
Know the purpose and key terms of 18 ITIL practices;
Understand the 7 ITIL practices.

Student taking ITIL v4 Foundation online course.

ITIL v4 Foundation online training

ITIL v4 Foundation exam

Time: 60 minutes;
Questions: 40 objective test questions;
Exam style: Closed book (i.e. no reference materials allowed);
Pass mark: 26 or more correct answers to pass;
Exam registration: you can sit your ITIL v4 Foundation exam anywhere, anytime. You just need to book it more than 24 hours in advance. To book your exam you need to email us.

ITIL v4 Foundation exam

ITIL v3 Foundation online course with exam

Buy now or call +44 (0)20 7148 5985 with any questions

Includes:

Fully accredited ITIL Foundation v3 online training (12 months’ access);
Interactive online course with downloadable resources;
ITIL Foundation online v3 exam simulator;
ITIL Foundation v3 exam voucher (exam taken online);
Support from an approved ITIL expert.

This course at a glance

Format: online;
Access: 12 months;
Device: desktop, tablet, mobile;
OS: Windows, MacOS, iOS, Android;
Duration: 16 hours;
Certificate: ITIL Foundation (Axelos);
Pre-requisite: none;
Exam: included;
Pass rates: 91%;
Accredited: yes;
Course code: ITILF3O.

Click the image below to try the ITIL Foundation v3 demo view demo

Technology

This course has been designed with the latest web technologies. It is fully responsive so it works on any device and screen size. No browser plugins or installation files required.

This course at a glance

Format: online;
Access: 12 months;
Device: desktop, tablet, mobile;
OS: Windows, MacOS, iOS, Android;
Duration: 16 hours;
Certificate: ITIL Foundation (Axelos);
Pre-requisite: none;
Exam: included;
Pass rates: 91%;
Accredited: yes;
Course code: ITILF3O.

Structure

This course consists of 6 self-paced interactive modules which cover the full ITIL v3 Foundation syllabus.

After completing all modules, you can use the ITIL 3 Foundation exam simulator to prepare for your online examination. The modules are:

Introduction to Information Technology Infrastructure Library (ITIL);
Service Strategy;
Service Design;
Service Transition;
Service Operation;
Continual Service Improvement.

Learning outcomes

By the end of this elearning course, you should be able to understand:

The concept of a service, and the concept of service management as a practice;
The ITIL service lifecycle;
Key ITIL principles and models;
How service management processes contribute to the ITIL service lifecycle;
Generic IT service management concepts and definitions;
Selected ITIL processes, roles and functions;
How technology assists service management processes;
The competencies and skills required for service management.

Student taking ITIL v3 Foundation online course.

ITIL v3 Foundation online training

ITIL v3 Foundation exam

Time: 60 minutes;
Questions: 40 multiple-choice questions;
Exam style: Closed book (i.e. no reference materials allowed);
Pass mark: 26 or more correct answers to pass;
Exam registration: you can sit your ITIL v3 Foundation exam anywhere, anytime. You just need to book it more than 24 hours in advance. To book your exam you need to email us.

ITIL v3 Foundation exam

Who should take it?

Anyone wanting to start a career in IT service management;
Anyone already working in IT service management and wants to get an industry-recognised qualification.

Entry-level

ITIL Foundation is the entry-level ITIL certification.

Stepping stone to ITSM career

Since the 1980’s, ITIL Foundation certification has been the stepping stone to a career in IT service management. Almost all ITSM jobs at a minimum require ITIL Foundation certification.

Respected qualifications

Professionals who are ITIL-qualified are highly sought after by organisations wanting to apply best practices in IT service management.

V3 or V4?

V4 was updated in early 2019. It represents the most up to date best practices in IT service management.

V3 has been around since 2007, and as such it is a little dated now.

ITIL v4 Foundation exam

Best practice design

Like all our online courses, this ITIL Foundation elearning course has been designed using the latest best practices in instructional design.

Some competitors develop elearning cheaply by simply filming a trainer in a classroom. We don’t think that’s a good way to help students learn, nor does it engage learners.

Deeper, longer-lasting learning

This course is highly interactive, and exercises have been designed to aid a deeper level of understanding, leading to longer-lasting learning.

Prepare for your exam

We are confident that our ITIL elearning will help you gain an understanding of ITIL so that you can sit your ITIL Foundation exam with confidence.

ITIL v4 Foundation exam

Why study online?

Gaining ITIL certification by self-study online is ideal for busy people. If you study ITIL Foundation online rather than in a classroom there are some key benefits:

Saves time – Studying online means you don’t need to travel to a course venue. You don’t even need to go to an exam centre because you can take your ITIL Foundation exam online too.
Saves money – the price of our ITIL Foundation elearning is very competitive. It comes with an exam too, so there’s no extra costs to you.
Flexible schedule – you can study where and when you want. The only requirement is that you need internet access.
Flexible delivery – you can study on any device. You can even study on your mobile whilst on the move, or in the coffee shop!
Paperless – no text book is required when studying this course. All learning materials are online.

ITIL v4 Foundation exam

This site uses cookies to enhance your user experience. Please read our cookie policy by clicking here Learn more

I understand

ITIL Foundation online with exam (v3 and v4)

Online course with ITIL Foundation exam.

Features

ITIL v4 Foundation online course with exam

Buy now or call +44 (0)20 7148 5985 with any questions

Includes:

This course at a glance