Introduction
CATWOE is a business analysis technique that you can learn on a BCS Business Analysis course. The BCS Business Analysis Foundation certificate course will teach you about CATWOE and is good preparation if you want to pursue the BCS International Diploma in Business Analysis.
CATWOE stands for:
- Customers;
- Actors;
- Transformation;
- Worldview;
- Owners;
- Environment.
This technique is best done in the sequence WTCAOE.
Customers
Stakeholders will have differing views of who are the customers of the organisation. This represents their understanding of the customer(s).
Actors
These are the people who carry out the transformation. They are staff within the organisation who perform business operations.
Transformation
This is the principal business activity of the organisation or business system. It ‘transforms’ inputs into outputs.
Worldview
This summarises the stakeholder’s beliefs about the organisation. It explains why it exists and what is should be doing.
Owners
This is perspective of who is in control of the organisation or business process and who can instigate change.
Environment
These are the constraints of the organisation dictated by external factors. These can be identified through PESTLE analysis.
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