All major cards accepted.
Invoice/PO option available in checkout.
Invoice/PO option available in checkout.
Enrol on this course
Please use the region selector at the top of the website if you are purchasing from outside the UK.
Note: *All prices exclusive of VAT.
Choose how you want to study
Choose delivery format:
Overview
This course gives you practical skills to model business processes, analyse how work really flows, and design improvements that deliver better outcomes for customers and the organisation.
What you will gain
- A clear understanding of why and when to model business processes
- Confidence working with enterprise, event-response, and task-level models
- Skills to use BPMN/UML-style notation to describe real processes
- Techniques to measure process performance and spot bottlenecks
- Approaches to redesign and improve ‘as-is’ processes
- Insight into managing the change when new processes are implemented
Who this course is for
- Business analysts and process analysts
- Business change managers and project managers
- Operational managers responsible for process performance
- Anyone involved in analysing or improving business workflows
- Professionals preparing for the BCS Modelling Business Processes exam
Benefits
Understand process context
See how modelling fits within wider business analysis and change initiatives.
Model end-to-end value
Describe processes at enterprise, event-response, and actor-task levels.
Use standard notation
Apply recognised modelling notations to create clear, consistent diagrams.
Identify improvements
Spot inefficiencies, risks, and gaps and design more effective ‘to-be’ processes.
Support successful change
Assess impacts using POPIT™ and choose appropriate implementation strategies.
Gain a respected credential
Earn a BCS Practitioner certificate that strengthens your business analysis profile.
Delivery
Compare learning options to find the format that suits you best.
Delivery
Duration
Trainer interaction
Start date
Exam
Materials
Access
Best for
Learning experience
Course
This course takes you from the fundamentals of process modelling through to analysing, improving, and implementing new designs, all aligned to the BCS Modelling Business Processes syllabus.
See the bigger picture
Understand why organisations model processes and the benefits for customers, staff, and the business.
Model at enterprise level
Create and interpret high-level views such as value chains and organisational process models.
Model process flows
Work with events, actors, tasks, decisions, and measures in event-response-level models.
Describe task-level work
Document tasks, steps, business rules, and measures at the actor-task level.
Improve business processes
Apply techniques such as simplification, redesign, and bottleneck removal to ‘as-is’ models.
Plan and manage change
Consider people, organisation, process, information, and technology when implementing new designs.
Curriculum
The BCS Modelling Business Processes course covers all topics in the official practitioner syllabus.
- The context for business process modelling
- Modelling at the enterprise level
- Modelling at the event-response level
- Modelling at the actor-task level
- Improving business processes
- Managing and implementing change
Full curriculum details
The context for business process modelling
- Purpose and benefits of business process modelling
- Benefits for customers, staff, and the wider organisation
- The three levels of the business process hierarchy
- Process view versus functional view of the organisation
Modelling at the enterprise level
- Organisational models such as value chains and SIPOC
- Using Harmon’s Organisational Model to frame processes
- Linking enterprise-level processes to the value proposition
- How processes support product, customer, and reputation goals
Modelling at the event-response level
- Key elements: events, actors, tasks, outcomes, and process flow
- Using swimlanes, decisions, forks, joins, and timelines
- Importance of using standard notations (e.g. BPMN, UML)
- Distinguishing processes, tasks, and steps within the hierarchy
- Types of business events: external, internal, and time-based
- Defining process performance measures and customer expectations
Modelling at the actor-task level
- Components of a task description (inputs, outputs, triggers, rules, measures)
- OPOPOT: one person, one place, one time
- Documenting steps and business rules within a task
- Using UML activity diagrams, Structured English, and use case descriptions
Improving business processes
- Approaches to improvement: simplification, redesign, bottleneck removal
- Changing task sequence, redefining boundaries, and automation
- Considering Robotic Process Automation (RPA) for repetitive tasks
- Challenging business rules, policies, and assumptions
- Identifying causes of poor performance such as skills, resources, ownership, and systems
- Using scenarios to test new process designs and identify deviations
- Preparing gap analyses to derive functional requirements for IT support
Managing and implementing change
- Using the POPIT™ model to assess impacts on people, organisation, process, information, and technology
- Implementation strategies: direct changeover, parallel running, pilot, and phased approaches
- Choosing appropriate strategies to introduce new process designs
Read more
Exam & certification
What to expect from the BCS Modelling Business Processes Practitioner exam and how we help you pass.
- Format: Multiple choice (objective test)
- Questions: 40
- Pass mark: 63% (25/40)
- Duration: 60 minutes
- Materials: Closed book
- Prerequisites: None
- Results: Same day
- Exam access: Online
Your path to success
Learn
Build a solid understanding of process modelling concepts, notation, and techniques.
Practice
Reinforce your knowledge with examples, exercises, and exam-style questions.
Pass
Sit the BCS online exam with confidence, ready to apply your skills in real projects.
90% pass rate
Our students consistently achieve top results - well above the national average.
Reviews & success stories
Knowledge Train by numbers
25,000+
learners trained across the UK and beyond
20+
years delivering accredited project management training
4.9/5
average rating based on thousands of verified reviews
95%
of customers recommend our courses
15+
years of e-learning design expertise
30+
accredited trainers with 450+ years of combined experience
Trusted by professionals at
FAQs
Do I need any previous experience or prerequisites to study the BCS Modelling Business Processes course?
The BCS Modelling Business Processes course has no formal prerequisites – anyone can enrol regardless of their prior experience or qualifications.
This means you do not need to hold a BCS Business Analysis Foundation certificate or any other BCS qualification before starting. The course is designed to be accessible to professionals from a range of backgrounds, including:
- Business analysts and process analysts at any stage of their career
- Business change managers and project managers
- Operational managers with responsibility for process performance
- Anyone involved in analysing or improving business workflows
That said, some familiarity with business change or process improvement work is likely to help you engage more quickly with the content. The course covers structured process modelling techniques – including BPMN (Business Process Model and Notation) and UML (Unified Modelling Language) style notation – across three levels: enterprise, event-response, and actor-task. Learners who are completely new to business analysis may find it useful to review foundational concepts beforehand, though this is not a requirement.
The course is available as a three-day instructor-led programme or a 13-hour self-paced online course, and the BCS Modelling Business Processes exam is included in both options. The exam is a 40-question multiple choice test, 60 minutes in duration, and is taken online with results available on the same day.
Should I choose instructor-led or self-paced BCS Modelling Business Processes training?
The right format depends on how you learn best, how much flexibility you need, and how quickly you want to complete the BCS Modelling Business Processes qualification.
Instructor-led training
The instructor-led option is delivered as live online sessions over 3 days on fixed scheduled dates. It includes an official BCS manual, sample papers, and live Q&A with an accredited trainer. Post-course resources are available for 1 year.
This format suits learners who benefit from structure, real-time interaction, and guided discussion – for example, professionals who want to work through process modelling techniques such as BPMN notation or the POPIT model with an expert on hand to answer questions.
Self-paced training
The self-paced option consists of interactive online modules totalling 13 hours, which you can start at any time and complete within a 12-month access window. Tutor and technical support is available by email and phone.
This format suits learners who need flexibility around existing work or commitments and prefer to study at their own pace without fixed session times.
Key differences at a glance
- Duration: 3 days (instructor-led) vs 13 hours self-directed (self-paced)
- Start date: Fixed scheduled dates vs start anytime
- Trainer contact: Live Q&A vs email and phone support
- Materials: Official BCS manual included with instructor-led; interactive content with self-paced
- Exam: Included in both formats
Both formats prepare you for the same BCS Modelling Business Processes exam – a 40-question, closed-book multiple choice test with a 60-minute time limit and a pass mark of 63%.
How do I take the BCS Modelling Business Processes exam?
The BCS Modelling Business Processes exam is taken online and is included as part of the course fee when you study with Knowledge Train.
Here is what to expect from the exam:
- Format: Multiple choice (objective test)
- Number of questions: 40
- Pass mark: 63% (25 out of 40 correct answers)
- Duration: 60 minutes
- Materials allowed: Closed book – no reference materials permitted
- Prerequisites: None
- Results: Delivered on the same day
- Access: Online
Because the exam is closed book, preparation is important. The Knowledge Train course – available as either a 3-day instructor-led programme or a 13-hour self-paced online option – covers all the topics assessed, and sample papers are included with both formats to support your revision.
There are no formal prerequisites for the BCS Modelling Business Processes exam, so it is accessible to professionals at various stages of their career. On passing, you earn a BCS Practitioner certificate in Modelling Business Processes, which also counts towards the BCS International Diploma in Business Analysis if you choose to pursue that wider qualification.
When will I receive my BCS Modelling Business Processes exam results and certificate?
Provisional results for the BCS Modelling Business Processes exam are available immediately after you complete the online test, with your official digital certificate typically confirmed within one week.
The BCS Modelling Business Processes exam is taken online via the BCS candidate portal, so you must register on the portal before your exam date. Once you finish the 60-minute, 40-question multiple choice test, a provisional result is displayed on screen straight away – you will know whether you have passed or failed before you leave the session.
BCS then verifies and confirms the result, and your digital e-certificate is made available in your BCS e-professional portal within one week of the exam being taken. The certificate confirms you hold the BCS Practitioner Certificate in Modelling Business Processes, accredited by BCS, The Chartered Institute for IT.
Practical points to note
- You must register on the BCS portal in advance – do not leave this until the day of your exam.
- The pass mark is 63%, which means correctly answering at least 25 out of 40 questions.
- The exam is closed book, so no reference materials are permitted during the test.
- If you are studying the BCS Modelling Business Processes course through Knowledge Train, the exam is included in the course price for both instructor-led and self-paced delivery options.
Is BCS Modelling Business Processes hard to pass?
The BCS Modelling Business Processes exam is considered manageable by most candidates, particularly those who prepare thoroughly using the course materials and sample papers.
The exam format is straightforward: 40 multiple-choice questions, a 60-minute time limit, a pass mark of 63% (25 out of 40 correct answers), and results available on the same day. The exam is closed book, so candidates need a solid grasp of the syllabus before sitting it.
Key topics to be confident in include:
- The three levels of process modelling – enterprise, event-response, and actor-task
- Standard notation such as BPMN and UML activity diagrams
- Process improvement techniques including simplification, redesign, and bottleneck removal
- The POPIT model and implementation strategies for managing change
Knowledge Train reports a 90% pass rate for candidates who take the BCS Modelling Business Processes course, which is well above typical national averages. This suggests that candidates who complete structured preparation – whether through the three-day instructor-led course or the 13-hour self-paced option – are well equipped for the exam.
There are no formal prerequisites for the exam, so candidates from a range of backgrounds sit it. Those with prior experience in business analysis or process improvement tend to find the content more familiar, but the course is designed to build the necessary knowledge from a solid foundation.
Can I retake the BCS Modelling Business Processes exam if I fail, and does it cost extra?
Yes, you can retake the BCS Modelling Business Processes exam if you fail, but an additional exam resit fee applies.
The BCS Modelling Business Processes exam is a 60-minute, closed-book, multiple-choice test consisting of 40 questions, with a pass mark of 63% (25 out of 40 correct answers required). The exam is taken online, and provisional results are available on the same day. BCS then confirms the result and makes the digital e-certificate available in the candidate’s BCS e-professional portal within one week of the exam being taken.
If you do not reach the pass mark, you are entitled to resit the exam. However, the resit is not included in the original course fee – you will need to pay a separate exam resit fee to book another attempt.
To reduce the likelihood of needing a resit, Knowledge Train provides sample papers as part of the course materials for both instructor-led and self-paced learners. The instructor-led option also gives you direct access to a live, accredited trainer during your three days of study, which can help you address any gaps before sitting the exam for the first time.
Knowledge Train reports a 90% pass rate for the BCS Modelling Business Processes course, meaning the majority of learners pass at their first attempt.
Still have questions? Contact us by phone on 0207 148 5985, via live chat, email, or by completing the form below.
How to find us
Knowledge Train
20 Old Bailey, London, EC4M 7AN,
England, United Kingdom.
Call +44 (0)207 148 5985
Opening hours
Monday to Friday – 09:00 to 17:15