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Overview
Understand how ITIL 4 CDS helps you design, build and run end-to-end value streams for IT-enabled services.
What you will gain
- Apply ITIL 4 CDS concepts to real service value streams
- Improve collaboration across development, operations and support
- Use modern tools and automation to optimise service delivery
- Prepare confidently for the ITIL 4 specialist CDS exam
Who this course is for
- IT service managers, team leaders and process owners
- Service desk, operations and DevOps professionals
- ITIL 4 Foundation qualified practitioners looking to progress
- Anyone working on creating, delivering or supporting IT services
Benefits
Build advanced ITIL skills
Go beyond Foundation and apply ITIL 4 to real service operations.
Design value streams
Learn to map and optimise value streams for new and existing services.
Improve team performance
Explore roles, structures and practices that enable high-performing teams.
Use modern tooling
Understand how analytics, automation and CI/CD support better services.
Live expert training
Learn from experienced ITIL trainers using practical examples and case studies.
Exam-focused preparation
Get targeted guidance, practice questions, and support to help you pass first time.
Delivery
This course is delivered as live online training. You’ll join scheduled virtual classroom sessions led by an expert ITIL trainer and take your exam online, so you can learn from anywhere.
Delivery
Duration
Trainer interaction
Start date
Exam
Materials
Access
Learning experience
Course
This course shows you how to plan, build and run service value streams that create, deliver and support IT-enabled products and services, aligned with ITIL 4 guidance.
Plan service value streams
Understand how organisational structure, culture and roles affect service value streams.
Build high-performing teams
Explore collaboration, workforce planning and continual improvement across the service value system.
Use information and technology effectively
See how analytics, automation, workflow and integration tools support modern service management.
Design value streams for new services
Learn how ITIL practices such as service design, development, deployment and testing fit together.
Support users and operations
Understand how incident, problem, service desk, knowledge and monitoring practices enable support value streams.
Coordinate and optimise work
Learn to manage work as tickets, prioritise effectively, and make sourcing and service integration decisions.
Curriculum
The ITIL 4 Specialist: Create, Deliver and Support course covers all syllabus topics required for the official CDS exam and qualification.
- Planning and building service value streams
- ITIL practices for creating and transitioning services
- ITIL practices for supporting users and operations
- Creating, delivering and supporting services in practice
Full curriculum details
Planning and building service value streams
- Organisational structures, roles and team capabilities across the service value system
- Team culture, customer-focused mindset and effective communication
- Collaboration, resource planning and managing results and performance
- Using information and technology, including analytics, automation and workflow tools
ITIL practices for creating and transitioning services
- Designing and developing new services using value streams
- Applying service design and software development practices
- Co-ordinating deployment and release management activities
- Validating and testing services and enabling change through change enablement
ITIL practices for supporting users and operations
- Designing support value streams for users and customers
- Service desk and incident management for effective issue resolution
- Problem management to identify and remove root causes
- Knowledge management and service level management across services
- Monitoring and event management to protect live services
Creating, delivering and supporting services in practice
- Co-ordinating and prioritising work using tickets and queues
- Applying a shift-left approach to move support closer to the customer
- Buy-versus-build considerations and sourcing options for services
- Service integration and management (SIAM) when working with multiple suppliers
Read more
Exam & certification
What to expect from the ITIL 4 Specialist: Create, Deliver, and Support (CDS) exam and how we help you pass.
- Format: Multiple choice (objective test)
- Questions: 40
- Pass mark: 70% (28/40)
- Duration: 90 minutes
- Materials: Closed book
- Prerequisites: ITIL Foundation
- Results: Same day
- Exam access: Online
Your path to success
Learn
Build advanced ITIL 4 knowledge through structured, expert-led modules.
Practice
Boost your confidence with sample questions and trainer guidance before the exam.
Pass
Achieve exam success with our high pass rate and focused, exam-ready preparation.
99% pass rate
Our students consistently achieve top results - well above the national average.
Reviews & success stories
Knowledge Train by numbers
25,000+
learners trained across the UK and beyond
20+
years delivering accredited project management training
4.9/5
average rating based on thousands of verified reviews
95%
of customers recommend our courses
15+
years of e-learning design expertise
30+
accredited trainers with 450+ years of combined experience
Trusted by professionals at
Still have questions? Contact us by phone on 0207 148 5985, via live chat, email, or by completing the form below.
How to find us
Knowledge Train
20 Old Bailey, London, EC4M 7AN,
England, United Kingdom.
Call +44 (0)207 148 5985
Opening hours
Monday to Friday – 09:00 to 17:15