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Overview
Learn how to direct, plan and improve IT-enabled services so your organisation becomes truly learning-focused, agile and continually improving.
What you will gain
- Understand how direction, planning and improvement work across the ITIL 4 service value system
- Apply governance, risk and compliance principles to IT services
- Use continual improvement models, metrics and value stream mapping to optimise workflows
- Lead change, communication and stakeholder engagement during improvement initiatives
Who this course is for
- IT and service management professionals with ITIL 4 Foundation
- Managers responsible for planning, improving or governing IT services
- Members of transformation, continual improvement or PMO teams
- Professionals working towards ITIL 4 Managing Professional or Strategic Leader designations
Benefits
Master strategic improvement
Develop the skills to direct, plan and improve value streams and practices.
Progress your ITIL 4 journey
Contributes towards ITIL 4 Managing Professional and Strategic Leader.
Learn from experts
Train with accredited ITIL practitioners who share real-world examples.
Practical tools and techniques
Apply value stream mapping, metrics and continual improvement models in context.
Live online convenience
Join interactive virtual classes from anywhere, with no travel required.
Exam support
Get exam guidance, practice questions and trainer support
Delivery
This ITIL 4 Strategist: Direct, Plan and Improve course is delivered live online by an accredited ITIL trainer, giving you an interactive classroom experience without the need to travel.
Delivery
Duration
Trainer interaction
Start date
Exam
Materials
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Learning experience
Course
This advanced ITIL 4 course shows you how to establish a learning and improving IT organisation. You’ll explore how to direct, plan and improve services, value streams and practices, and how to embed continual improvement at every level.
Understand DPI concepts
Grasp the key ideas of direction, planning, improvement and value in ITIL 4.
Plan and cascade strategy
Cascade objectives, define policies and place decision-making at the right level.
Apply governance, risk and compliance
Integrate GRC principles into the service value system in a pragmatic way.
Embed continual improvement
Use the ITIL continual improvement model to plan, justify and review improvements.
Lead change and communication
Manage stakeholders, communication and organisational change to support initiatives.
Optimise value streams and practices
Use methods such as value stream mapping, measurement and workflow optimisation.
Curriculum
The course follows the official ITIL 4 Direct, Plan and Improve syllabus, ensuring you cover everything needed for the exam and for real-world application.
- Key concepts of directing, planning and improving
- Directing and planning in context
- Governance, risk and compliance (GRC)
- Continual improvement methods
- Change management and communication
- Measurement and reporting
- Directing, planning and improving value streams and practices
Full curriculum details
Key concepts of directing, planning and improving
- Direction, planning, improvement and operating models in an IT context
- Relationships between vision, mission, strategy, tactics and operations
- How value, outcomes, costs and risks relate to direction, planning and improvement
Directing and planning in context
- Determining scope of control and areas to be directed or planned
- Cascading objectives and requirements through the organisation
- Defining effective policies, controls and guidelines
Governance, risk and compliance (GRC)
- The role of risk and risk management in DPI
- How governance influences direction, planning and improvement
- Ensuring controls are sufficient but not excessive
Continual improvement methods
- Using the ITIL continual improvement model across the service value system
- Setting assessment objectives, outputs, requirements and criteria
- Selecting assessment methods and prioritising desired improvement outcomes
Change management and communication
- Nature, scope and benefits of organisational change management
- Identifying and managing different stakeholder types
- Establishing effective communication and feedback channels across the value chain
Measurement and reporting
- Defining indicators and metrics to support objectives
- Designing measurement frameworks for direction, planning and improvement
- Using reporting to support decision-making and continual improvement
Directing, planning and improving value streams and practices
- Differences between value streams and practices in ITIL 4
- Selecting methods to address the four dimensions of service management
- Applying guiding principles, value stream mapping and workflow optimisation
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Exam & certification
What to expect from the ITIL 4 Strategist DPI exam and how we help you pass.
- Format: Multiple choice (objective test)
- Questions: 40
- Pass mark: 70% (28/40)
- Duration: 90 minutes
- Materials: Closed book
- Prerequisites: ITIL Foundation
- Results: Same day
- Exam access: Online
Your path to success
Learn
Build a deeper understanding of ITIL 4 direction, planning and improvement with structured trainer-led sessions.
Practice
Reinforce your knowledge with sample questions, discussion activities and focused revision.
Pass
Achieve exam success with our high pass rate and focused, exam-ready preparation.
99% pass rate
Our students consistently achieve top results - well above the national average.
Reviews & success stories
Knowledge Train by numbers
25,000+
learners trained across the UK and beyond
20+
years delivering accredited project management training
4.9/5
average rating based on thousands of verified reviews
95%
of customers recommend our courses
15+
years of e-learning design expertise
30+
accredited trainers with 450+ years of combined experience
Trusted by professionals at
Still have questions? Contact us by phone on 0207 148 5985, via live chat, email, or by completing the form below.
How to find us
Knowledge Train
20 Old Bailey, London, EC4M 7AN,
England, United Kingdom.
Call +44 (0)207 148 5985
Opening hours
Monday to Friday – 09:00 to 17:15
Get in touch
ITIL Strategist Direct Plan Improve course (DPI)
The ITIL Strategist DPI (Direct, Plan, and Improve) module focuses on continual improvement and governance within the IT Infrastructure Library framework to optimise IT Service Management outcomes.
What Is The ITIL Strategist DPI Certification?
The ITIL Strategist DPI certification validates professional capability in planning, directing, and improving organisational change within ITSM environments.
Who Should Take The ITIL Strategist Direct Plan Improve Course?
This course is ideal for ITIL professionals, IT consultants, and managers seeking to enhance strategy, governance, and continual improvement skills across IT services.
ITIL Strategist DPI Learning Path And Training Options
ITIL Strategist DPI training is delivered through online courses, corporate training, and virtual classroom options by accredited training organisations.
Where Can You Learn ITIL Strategist DPI?
ITIL Strategist DPI courses are available on the PeopleCert website, offering flexible elearning and instructor-led sessions for learners in the United Kingdom and beyond.
How Is The ITIL Strategist DPI Exam Structured?
The ITIL Strategist DPI exam, managed by PeopleCert, includes proctored sessions and an exam voucher, assessing understanding of DPI principles and continual improvement processes.
What Skills Are Developed During ITIL Strategist DPI Training?
ITIL Strategist DPI course participants gain expertise in change management, risk analysis, and agile project management, combining theory with applied practice through simulated learning.
Core Principles Of ITIL Strategist DPI
ITIL Strategist DPI courses integrate strategic direction, planning, and improvement into the ITIL value system, ensuring effective governance and accountability.
Understanding The Direct, Plan, And Improve Cycle
The ITIL DPI cycle ensures that organisations align IT services with business goals while maintaining adaptability through continual improvement and innovation.
How Does ITIL DPI Support Organisational Change?
ITIL DPI provides frameworks for organisational change management, helping leaders implement governance structures and effective communication strategies.
Integrating Agile And DevOps With ITIL DPI
Agile and DevOps principles complement ITIL DPI by driving flexibility, automation, and iterative planning for IT service delivery.
Why Is Governance Essential In ITIL DPI?
Governance ensures transparency and ethical decision-making, aligning ITIL strategies with compliance standards such as ISO 27001 and GDPR.
Applying ITIL Strategist DPI In Practice
Applying ITIL DPI principles enhances ITSM performance through structured evaluation, stakeholder engagement, and continual service improvement.
How Does ITIL DPI Improve IT Service Management?
ITIL DPI strengthens IT support processes by using data-driven insights to manage IT service desk issues and improve communication across departments.
What Role Does AI Play In ITIL DPI?
Artificial intelligence and machine learning enhance ITIL DPI by supporting predictive analytics, automated workflows, and risk-based decision-making.
How Can ITIL DPI Integrate With Cloud Computing?
Cloud computing and AWS technologies enable scalable implementation of ITIL DPI practices, reducing manual effort and improving IT asset management.
Examples Of Continual Improvement In ITIL DPI
Continual improvement includes quality management reviews, data analysis, and leadership development initiatives within ITIL-driven environments.
ITIL Strategist Direct Plan Improve Exam Preparation And Certification Path
The ITIL Strategist Direct Plan Improve DPI certification follows structured learning, combining theory, hands-on application, and governance-focused assessment.
How To Register For The ITIL Strategist Direct Plan Improve DPI Exam?
Candidates register on the ITIL Strategist Direct Plan Improve exam via the PeopleCert website, purchasing an exam voucher that includes access to official learning materials and practice exams.
What Is The Pass Mark For The ITIL Strategist Direct Plan Improve DPI Exam?
The pass mark for the ITIL Direct Plan Improve DPI Exam varies according to PeopleCert guidelines but typically ensures understanding of ITIL and DPI implementation frameworks.
How Long Does It Take To Complete The ITIL DPI Training?
Most learners complete ITIL DPI training within several weeks, depending on schedule, delivery mode, and prior ITSM knowledge.
What Are Common Challenges In ITIL DPI Certification?
Challenges of ITIL DPI certification include understanding complex governance models and applying continual improvement methods effectively in practical scenarios.
Professional Benefits Of ITIL Strategist DPI
Becoming an ITIL DPI Strategist enhances leadership capability, supports business analysis, and promotes continual learning within IT Service Management fields.
Why Pursue ITIL Strategy And Planning?
Strategic planning in ITIL ensures alignment with organisational vision, building business value and encouraging innovation across projects.
How Does ITIL DPI Support Career Growth?
ITIL DPI certification validates advanced ITSM and governance knowledge, opening roles in project management, quality assurance, and leadership.
How Does ITIL Strategist DPI Differ From Other Modules?
Unlike operational ITIL modules, DPI focuses on organisational direction, planning frameworks, and continual improvement integration.
What Industries Benefit Most From ITIL Strategist DPI?
Industries such as finance, healthcare, and technology benefit from structured ITIL DPI governance models and risk management frameworks.
Integrating ITIL DPI Strategist With Modern Technologies
ITIL Strategist DPI adapts to modern technologies by embracing automation, AI, and digital transformation to optimise IT services.
How Does ITIL Strategist DPI Strengthen IT Governance?
ITIL Strategist DPI creates a governance structure that connects leadership, communication, and data-driven management within IT services.
How Can Organisations Optimise Planning With ITIL Strategist DPI?
Organisations optimise planning through predictive analytics, machine learning, and continual improvement processes built into ITIL frameworks.
What Are The Key Tools For ITIL DPI Strategists?
Common tools for ITIL DPI Strategists include project management dashboards, quality management systems, and data visualisation software that support decision-making.
How Does ITIL DPI Ensure Business Value?
ITIL DPI ensures business value by aligning technology initiatives with measurable outcomes and embedding continual improvement into every process.