Exception Management | Managing Exceptions | Knowledge Train

Choose a governance-focused qualification to strengthen oversight, standards and decision-making across projects and change.
New to PMO or governance?
These qualifications can still be a strong starting point, especially at Foundation level.

P3O

Best forPMO professionals and those moving into PMO roles shaping a portfolio, programme or project office. Choose this if…You need clearer governance, consistent standards and reporting, and a practical model for how a PMO should operate.

You’ll leave with

A P3O qualification route and practical guidance for selecting, setting up and running effective PMO services.
P3O courses

Better Business Cases

Best forPeople involved in investment decisions - project managers, business analysts, sponsors and PMO teams.

Choose this if…
You need a structured way to build robust business cases that are evidence-based, comparable and decision-ready.
You’ll leave with
A Better Business Cases qualification route and a proven approach to developing strong business cases that stand up to scrutiny.

Better Business Cases courses AIPGF

WHAT YOU WILL GETBest forOur courses and workshops include:Leaders and delivery professionals responsible for governance of AI-enabled initiatives.

Select your preferred training course below:Certification exam(s) where applicable

Accredited training course materialsChoose this if…AGILE PROJECT MANAGEMENT COURSESExpert, experienced trainers to support youYou’re balancing value delivery with risk, assurance, accountability and responsible use of AI in projects or change.

Select your preferred training course below:Course manual where applicable.

PRINCE2 AGILE COURSESSELF-PACED ONLINE TRAINING COURSESAn AIPGF qualification route and a governance framework you can apply to support responsible AI project delivery.Select your preferred training course below:Self-paced online training courses (e-learning) include:

Certification exam(s) where applicableAIPGF courses

BETTER BUSINESS CASES COURSESAccredited training course materials Select your preferred training course below:Support from expert, experienced trainers Workshops and practical skills

Latest educational technology. Prefer a practical starting point? Workshops are a fast way to build confidence and learn techniques you can use straight away – without committing to a qualification route yet.

Select your preferred training course below:BUSINESS SOLUTIONS View project management workshops Or go straight to a workshop:

WORKSHOPS Introduction to Project Management

Select your preferred workshop below:TO HELP ORGANISATIONS IMPROVE Project Management Essentials We offer solutions to help improve team performance including: Writing Business Cases

AGILE QUALIFICATIONSConsultancy services Why choose Knowledge Train?

Select your preferred qualification.Staff development Whether you’re choosing your first project management qualification or building specialist capability, we make it easy to learn with confidence.

Compliance training Accredited training optionsAGILE PROJECT MANAGEMENT COURSESApprenticeship training Select your preferred training course below:Custom e-Learning development Choose from leading qualifications and professional routes across project delivery, PMO and governance.

Expert trainers, practical teachingPRINCE2 AGILE COURSES
Select your preferred training course below:Find out more Learn with experienced trainers who keep sessions clear, relevant and focused on real work.
Support throughout your learningSCRUM COURSES Select your preferred training course below: You’ll have guidance and resources to help you stay on track from start to completion.

AGILE BUSINESS ANALYSIS COURSES
Select your preferred training course below:CONTACT US
BUSINESS ANALYSIS QUALIFICATIONS

Select your preferred qualification.

BCS BUSINESS ANALYSIS COURSES Select your preferred training course below:Name

AGILE BUSINESS ANALYSIS COURSES

Select your preferred training course below:Email

Better Business Cases CHANGE MANAGEMENT QUALIFICATIONS ™ Select your preferred qualification.Phone Foundation

Learn the fundamentals of Better Business cases. APMG CHANGE MANAGEMENT COURSES FAQs
Practitioner Select your preferred training course below:How can we help? Which project management qualification should I choose?
Includes Foundation & Practitioner combined option.
P3O PROGRAMME MANAGEMENT QUALIFICATIONS

® Select your preferred qualification.Submit Start with your goal: do you want a structured project method, broad project management knowledge, or an agile project delivery approach. PRINCE2 is a defined project management method with governance and controls, APM builds broad project management knowledge, and AgilePM/PRINCE2 Agile focus on agile delivery in project environments. If you’re unsure, use the comparison summaries on this page and then view the qualification page for full details and options.

Foundation What’s the difference between PRINCE2 and APM?Learn the fundamentals of the P3O project management office. MSP COURSES Practitioner Select your preferred training course below:OUR VALUES

Includes Foundation & Practitioner combined option. Our 6 core values are everything we do. They include:

Workshops PMI COURSESIntegrity Introduction to Project Management Select your preferred training course below:Diversity 1-day workshop to learn the basics of project management. Fairness Project Management Essentials PMI COURSESQuality 2-day workshop to learn how to manage projects without getting certified. Select your preferred training course below:Innovation

Writing Business Cases Social responsibility

Half-day workshop to learn to write robust business cases. PRINCE2 COURSES

AI in Project Management Select your preferred training course below: SOCIAL RESPONSIBILITY

Learn how to use AI tools in everyday project work. Some of the charities we have helped over the years:

ARTIFICIAL INTELLIGENCE (AI) APM COURSES

BCS AI Select your preferred training course below:

Foundation

Learn the fundamentals of artificial intellegence. AGILE PROJECT MANAGEMENT COURSES

AI Project Governance Framework (AIPGF) Select your preferred training course below:

Foundation

Learn the fundamentals of the governance framework. PRINCE2 AGILE COURSES AWARDS

Practitioner Select your preferred training course below: We don’t go seeking awards, but here are two of the awards we have received for our training.

Includes Foundation & Practitioner combined option.

Workshops BUSINESS CASE COURSES

Select your preferred training course below:AI in Project Management Request a quote

Learn how to use AI tools in everyday project work.

AGILE COURSESAGILE Select your self-paced training course topic.AgilePM ®

AGILE PROJECT MANAGEMENT COURSES – Agile Project Management +44 (0)207 148 5985

Select your preferred training course below:Foundation

Learn the key principles of Agile Project Management. [email protected]

PRINCE2 AGILE COURSESPractitioner

Select your preferred training course below:Includes Foundation & Practitioner combined option.

PRINCE2
SCRUM COURSES®
Select your preferred training course below: Agile
Foundation

LEAN SIX SIGMA COURSESLearn the fundamentals of the PRINCE2 Agile method.

Select your preferred training course below:Practitioner United Kingdom

Includes Foundation & Practitioner combined option.

BUSINESS ANALYST COURSESScrum Select your self-paced training course topic.Scrum Essentials Self-paced training course to learn the essentials of Scrum. BCS BUSINESS ANALYST COURSESScrum Master

Select your preferred training course below:Choose Scrum Alliance or Scrum.org Scrum Master training courses. Scrum Product Owner Search
CHANGE MANAGEMENT COURSESChoose Scrum Alliance or Scrum.org Product Owner training courses. Select your self-paced training course topic.AgileBA ® APMG CHANGE MANAGEMENT COURSES – Agile Business Analysis
Select your preferred training course below:Foundation Learn the fundamentals of Agile Business Analysis.United Kingdom PROGRAMME MANAGEMENT COURSESPractitioner Austria Select your self-paced training course topic.4-day course including Foundation.Belgium
Lean Six SigmaBulgaria MSP COURSESYellow Belt Croatia Select your preferred training course below:Self-paced training course to gain LSS Yellow Belt.Cyprus Email PMICzech Republic
IT QUALIFICATIONS®Denmark Select your preferred qualification.PMI-ACP Estonia
Self-paced course to prepare you for the exam (exam not included).Finland ITIL COURSESKanbanFrance Select your preferred training course below:Estimating for Agile FoundationGermany Agile Learning Library (ALL)™ GreeceBUSINESS ANALYSIS IrelandBCS Business Analysis Italy

Business Analysis Foundation Latvia

Learn the fundamentals of business analysis. Lithuania
Modelling Business Processes Luxemburg
Gain practitioner certificate in modelling business processes. Malta

Business Analysis Practices Netherlands

Gain practitioner certificate in business analysis practices. Poland

Requirements Engineering Portugal
Romania

Slovakia

Slovenia
Spain
Sweden
Other countries

Home Project Management Project communication plan

Copied!

TO HELP ORGANISATIONS IMPROVE serves to identify every party engaged in a project along with their specific information requirements. The
We offer solutions to help improve team performance including:SCRUM COURSEScommunication plan
Consultancy servicesSelect your preferred training course below: must specify the

Staff developmentmethods

Compliance training and AGILE BUSINESS ANALYSIS COURSES

Apprenticeship trainingchannels Select your preferred training course below: Custom e-Learning developmentfor information sharing including emails together with meetings and project management software

. The project team must create a schedule that establishes how often updates will be sent and when they will occur. The project communication plan must include specific details about each team member’s
Find out morerole and responsibility
when performing communication tasks. Benefits of implementing a communication plan Project teams benefit greatly when they implement a strong communication plan. It enhances:

Project management requires active

stakeholder involvement CONTACT US through continuous information sharing throughout the project lifecycle. A thorough plan enhances the

Exception management infographic

Learn the fundamentals of Better Business cases.Practitioner Includes Foundation & Practitioner combined option.

P3O

Project Management Body of Knowledge (PMBOK)<sup>®</sup> – Book Review

Foundation ^{Learn the fundamentals of the P3O project management office.} Practitioner

Instructor-led

Introduction to Project Management course

£499 +vat

See all dates

Instructor-led

Selecting the best PRINCE2 training provider

See all dates

Best practices for project communicationTailoring communication to different stakeholder groups

Successful project communication demands thoughtful adaptation to meet the specific requirements of different stakeholder groups. Match your communication style and delivery approach to the preferences and information needs of each audience. Executive stakeholders require brief summaries that cover high-level information whereas team members benefit from detailed information that focuses on specific tasks. The customised approach delivers information that is both relevant and actionable to each group through their preferred format.

Balancing formal and informal communication

A comprehensive communication strategy requires the integration of both formal and informal communication methods. Status reports and scheduled meetings serve as formal communication channels that establish organisational structure and maintain accountability. Quick check-ins and instant messaging as

informal communication

information transfer

Leveraging visual communication tools

Visual aids

Agile

Foundation Learn the fundamentals of the PRINCE2 Agile method.

What is project management?Jira

Project life cycle phasesBasecamp

for more advanced solutions as they provide superior reporting and stakeholder management functions. These platforms feature customisable dashboards while also providing automated notifications alongside integrated messaging systems to improve your communication workflows.

Project management methodologies & frameworksFree and paid templates for creating communication plans A wide selection of templates exists to help you begin your communication planning process. Downloadable templates provided by professional organisations and

Project roles and responsibilitiesproject management

institutes are available at no cost. Consultancies and software providers offer paid solutions that deliver industry-specific frameworks for tailored needs. The templates usually contain sections dedicated to stakeholder analysis as well as communication matrices and schedule planning.

Essential project management skillsTips for customising templates to fit specific project needs Adjust project templates to match the specific needs of your project. Begin by pinpointing the main communication obstacles and essential priorities your project faces. Update stakeholder classifications to represent the unique groups within your audience. Change the communication channels and their frequencies based on your team’s preferences and the project timeline. Make sure you include all relevant company-specific terminology and reporting structures into your template. A customised template that you develop with careful consideration leads to a communication plan that better supports your project’s success.Project management tools & techniquesCase studies

Small-scale project

software startup

Large-scale complex project

Project management certificationsMultiple regions experienced a global Enterprise Resource Planning (ERP) implementation by a

multinational corporationProject management career path. The organisation’s extensive communication plan incorporated multilingual town halls together with newsletters tailored for each region and established a dedicated intranet portal. The organisation utilised cultural liaisons to manage regional variations while maintaining uniform messaging across multiple communication platforms. The strong strategy produced effective

change management

Best project management software and stakeholder support which led to widespread adoption of the new system throughout all business divisions.

Enhance your skills with our expert-led coursesFAQs What is project management?

Project management

Introduction to Project Management course

£499 +vat

See all dates

Instructor-ledProject Management Essentials

£999 +vatLearn the fundamentals of enterprise change management.

PMO consulting: Unlocking project success

See all datesIncludes Foundation & Practitioner combined option.

Successful MSP

project management®

requires a well-developed Foundation project communication planLearn the fundamentals of programme management.

. Effective project information flow requires stakeholder identification along with selection of suitable communication channels and protocol establishment.Practitioner