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Change management models

Is change management a good career choice?

How ADKAR can revolutionise your change management strategy

19 Feb 2026. They typically earn around £60,000 per year. ITIL qualifications are very helpful for this role, and RESILIA can help with boosting cyber resilience skills. You can progress and become a Business Relationship Manager or Chief Information Officer – two very senior ITSM roles.

Service Level ManagersDive deep into the role of a business change manager and what you can learn on change management courses. Discover more by reading on.This is another high salaried position, with earnings of around £60,000 per year. Service Level Managers are effective communicators, responsible for designing and negotiating services that align with a customer’s service level targets. These services get outlined in contracts called Service Level Agreements (SLAs). They also monitor and analyse service levels. Again,

ITIL qualifications

will help you enter this role. After this role, you can become a Business Relationship Manager or Supplier Relationship Manager – two roles that also focus on the business and people side of ITSM.

IT Project Manager Average salary: £25,000 to £70,000 per year [13]

This is the next logical ITSM job after gaining experience in IT Project Support or as an IT Architect. You’ll need to be an effective communicator and leader, as you’ll be responsible for leading, planning and managing IT projects.

What qualifications do change managers need? would benefit anyone entering this role, as would

Unveiling the impact of Senge’s system thinking model on change management

Navigating the change curve for successful transitions within ITSM, such as a Cyber Resilience Manager, Cyber Resilience Consultant, IT Security Architect, Cyber Resilience Auditor. Again, RESILIA and ITIL will come in very useful for these ITSM job roles.

Simon BuehringThe highest ITSM roles would be the Chief Technology Officer, Chief Information Officer and Chief Information Security Manager. These are all executive roles which would see you making strategic decisions for your organisation.

19 Feb 2026The Chief Technology Officer effectively chooses the right technology for the business; the Chief Information Officer defines the organisation’s overall IT strategy, and the Chief Information Security Manager defines the overall security strategy.

All are performed by experts with a great deal of experience and the right ITIL qualifications, having worked for some time in another ITSM role previously.Discover how the change curve can assist in managing transitions effectively. Gain insights and strategies to navigate change smoothly. Scroll down to explore more.Enhance your skills with our expert-led courses

Instructor-led ITIL 4 Foundation course

Is Change Management the course for you?

Simon Buehring

23 Feb 2026

Thinking about change management training? Learn what these courses involve and decide if it’s the right fit for you by reading further.Instructor-led

ITIL 4 Strategist Direct, Plan & Improve (DPI)

£1,799 +vat See all dates

Summary

Thriving in Change – Webinar with Luz Flores LeeIt goes without saying that ITSM will evolve as the IT world moves towards increased automation and advanced technology. There’ll be new tools and skills to learn, plus new processes to adapt to. It is therefore wise for current/aspiring ITSM professionals to prepare for these changes.

Sevcan YasaTo cope with these changes, many organisations are adopting

19 Feb 2026DevOps

. This approach advocates closer collaboration between IT services and IT development teams, along with continuous delivery and the use of automation tools. This all enables DevOps organisations to deliver high-quality IT solutions quickly, which keeps the customer happy and leads to increased revenue.Watch this insightful webinar with Luz Flores Lee to master Agile strategies for navigating change in your career. Scroll down to enhance your skills and advance your professional journey.Alongside gaining

ITIL certification

, it is highly recommended that current/aspiring ITSM professionals learn about DevOps, either on a course or by reading a book. Learning automation tools, such as Chef and Puppet, is also recommended for certain roles, especially IT Architects. For cyber resilience roles, you might want to learn about DevSecOps.

Bibliography [1] TechTarget. (2018). ITSM (IT Service Management) definition. Available: http://searchitoperations.techtarget.com/definition/ITSM. Last accessed 8th November 2018. [2] AXELOS (2013). ITIL®: The Basics White Paper. Available: https://www.axelos.com/case-studies-and-white-papers/itil-the-basics-white-paper Last accessed: 8th November 2018.

[3] TechBeacon (2018). The state of ITSM: Top trends and challenges for 2018. Available: https://techbeacon.com/state-itsm-top-trends-challenges-2018 . Last accessed: 8th November 2018.

The essentials of Lewin’s change model for successful change management[5] AXELOS (unknown). ITSM Careers Path. Available: https://www.axelos.com/enhance-your-skills-with-axelos/career-paths/itsm-careers-path . Last accessed: 8th November 2018.

Simon Buehring[7] IT Jobs Watch (2018). Project Support Officer average salary. Available: https://www.itjobswatch.co.uk/jobs/uk/project%20support%20officer.do . Last accessed: 8th November 2018.

19 Feb 2026[8] Arras People (2015). What does a project support officer do? Available: https://www.arraspeople.co.uk/camel-blog/pmo/what-does-a-project-support-officer-do/ . Last accessed: 8th November 2018.

[9] Prospects (2017). IT technical support officer. Available: https://www.prospects.ac.uk/job-profiles/it-technical-support-officer . Last accessed: 8th November 2018.Learn how Lewin's change model can guide your organisation through change. Uncover practical strategies and insights to facilitate smooth transitions. Scroll down for more information.[10] PayScale (2018). Information Technology (IT) Architect Salary (United Kingdom). Available: https://www.payscale.com/research/UK/Job=Information_Technology_(IT)_Architect/Salary . Last accessed: 8th November 2018.

[11] Prospects (2017). How to become a technical architect. Available: https://www.prospects.ac.uk/jobs-and-work