Business analysis
Courses
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Build professional interview skills for business analysis

Learn practical methods to get valuable insights from stakeholders

Quickly boost your confidence with structured interview techniques. This course gives you proven steps to prepare, run, and follow up on interviews in a business setting. Flexible, low-cost learning for analysts, project staff, and anyone who gathers information or needs effective communication tools.

Get this course and hundreds more as part of the Business Learning Library™.
Business Analysis Learning Library™ course details

Details

Learning outcomes

  • Understand the use and benefit of interviews in business analysis.Certificate
  • Structure interviews for clarity and effective dialogue.
  • Follow a simple five-step process for interview preparation.
  • Apply key techniques for questioning, listening, and managing sensitive topics.
  • Use a reliable post-interview process to document, analyse, and present findings.Contact us

Curriculum

  • What interviews are, why they matter, and common types used in analysis.
  • Roles and duties of interviewers and interviewees for best results.Details
  • Step-by-step interview preparation: picking people, planning, writing questions, and inviting participants.Learning outcomes
  • Running interviews: setting the tone, building rapport, using active listening, and handling sensitive discussions.Understand the purpose and process of document analysis for business insight.
  • Questioning techniques: open vs closed questions and tailoring for different situations.Identify and work with different types of documents and analysis tools.
  • Post-interview steps: document, review, report, store information, and engage stakeholders.Follow a step-by-step method to perform document analysis and record findings.
  • Tools and methods to present findings and keep stakeholders informed.Recognise the benefits of document analysis for cost savings, compliance, and trend identification.

SubscribeHandle common analysis challenges and apply best practices to stay objective and accurate.

Simple, flexible subscription optionsCurriculum

Get unlimited access to all courses from the Business Learning Library™ for a low monthly fee.Introduction: what document analysis is, its history, and why it matters in business.

Essential components: purpose, source checks, and overview of common document types.
Analytical techniques: core methods and tools for effective document analysis.Monthly subscription (cancel anytime)Step-by-step process: from setting the scope to analysing, interpreting, and documenting results.
Strategic uses: cost-effectiveness, compliance checks, and identifying trends.£17.99Challenges and solutions: how to overcome access, time, and data quality issues while staying objective.
SubscribeSubscribe nowSimple, flexible subscription options Get unlimited access to all courses from the Business Learning Library™ for a low monthly fee.
Monthly subscription (cancel anytime)
Annual subscription (cancel anytime)£17.99
£179.90Subscribe now
Subscribe now

All prices exclude VAT.Annual subscription (cancel anytime)

Enjoy one month free with any course purchase. No credit card required. Cancel anytime.£179.90

Business Analysis Learning Library™ online self-paced courses

Business Analysis Learning Library™ courses

Explore business analysis topics

Our courses are grouped by core business analysis skills, people and process tools, and practical techniques for workplace success.

Core frameworks and planning

  • Professional Development PlanTry before you subscribe!
  • PESTLE Analysis
  • VMOST AnalysisStart your learning journey with one month free access to the full Business Learning Library™.
  • Growth Share Matrix
  • Balanced ScorecardBusiness Analysis Learning Library™ courses
  • Performance Measurement (Objectives, CSFs, KPIs, Targets)Explore business analysis topics
  • SWOT AnalysisOur courses are grouped by core business analysis skills, people and process tools, and practical techniques for workplace success.
  • POPIT Model.Core frameworks and planning

Practical analysis toolsProfessional Development Plan

  • InterviewsPESTLE Analysis
  • Mind MapsVMOST Analysis
  • Fishbone DiagramsGrowth Share Matrix
  • Power/Interest GridBalanced Scorecard
  • RACI MatrixPerformance Measurement (Objectives, CSFs, KPIs, Targets)
  • CATWOE AnalysisSWOT Analysis
  • DMAIC ApproachPOPIT Model.
  • Gap AnalysisPractical analysis tools
  • McKinsey 7S Model.Interviews

Business case and requirementsMind Maps

  • Structure and Contents of a Business CaseFishbone Diagrams
  • Requirements Engineering FrameworkPower/Interest Grid
  • Delivery Lifecycles.RACI Matrix

Engagement and research methodsCATWOE Analysis

  • ObservationDMAIC Approach
  • WorkshopsGap Analysis
  • ScenariosMcKinsey 7S Model.
  • PrototypingBusiness case and requirements
Business Analysis Learning Library™ benefits

Business Analysis accreditation

Business analysis Certificate