Performance Measurement (Objectives, CSFs, KPIs, Targets) course
Self-paced

Develop measurable results with Performance Measurement (Objectives, CSFs, KPIs, Targets)

Build confidence in tracking, analysing, and improving business performance

Gain practical skills to set objectives, define CSFs, create KPIs, and set targets that drive success. Learn the essentials of measuring performance and making informed decisions through concise, focused lessons. Ideal for anyone responsible for setting or tracking business goals.

Get this course and hundreds more as part of the Business Learning Library™.
Business Analysis Learning Library™ course details

Details

Learning outcomes

  • Understand the purpose and value of performance measurement in organisations.
  • Identify and create effective objectives, CSFs, KPIs, and targets.
  • Apply a clear step-by-step process to build a measurement system.
  • Use data and technology for better reporting and decisions.
  • Continuously review and adapt systems to keep them relevant and effective.

Curriculum

  • Overview of performance measurement: what it is, why it matters, and how it has evolved.
  • Key elements: objectives, CSFs, KPIs, and targets explained with practical examples.
  • Step-by-step guide to designing and implementing a measurement framework.
  • Integrating technology for data collection, analysis, and reporting.
  • Methods for reviewing, updating, and improving your system over time.
  • Best practices for success and overcoming common measurement challenges.

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Business Analysis Learning Library™ online self-paced courses

Business Analysis Learning Library™ courses

Explore business analysis topics

Our courses are grouped by core business analysis skills, people and process tools, and practical techniques for workplace success.

Core frameworks and planning

  • Professional Development Plan
  • PESTLE Analysis
  • VMOST Analysis
  • Growth Share Matrix
  • Balanced Scorecard
  • Performance Measurement (Objectives, CSFs, KPIs, Targets)
  • SWOT Analysis
  • POPIT Model.

Practical analysis tools

  • Interviews
  • Mind Maps
  • Fishbone Diagrams
  • Power/Interest Grid
  • RACI Matrix
  • CATWOE Analysis
  • DMAIC Approach
  • Gap Analysis
  • McKinsey 7S Model.

Business case and requirements

  • Structure and Contents of a Business Case
  • Requirements Engineering Framework
  • Delivery Lifecycles.

Engagement and research methods

  • Observation
  • Workshops
  • Scenarios
  • Prototyping
  • User Role Analysis
  • Surveys
  • Document Analysis.
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Business Analysis Learning Library™ benefits

Benefits

Why choose the Business Learning Library™

Build your expertise with courses designed for business analysts, HR, team leaders, managers, and organisational development professionals. Stay ahead in your field with practical, self-paced courses that fit your schedule.

  • Learn skills you can use straight away to solve real business challenges.
  • Earn digital badges to show your achievements and strengthen your CV.
  • Stay adaptable and improve your decision-making with proven business analysis tools.
  • Grow your confidence in workforce planning and team management.
  • Get fresh insights whether you’re new to business analysis or developing your expertise.
Business Analysis accreditation

Other business analysis courses

Browse a full list of accredited Business Analysis courses.

Check out options for BCS Business Analyst certification.

Start your business analyst career with BCS Business Analysis Foundation.

Progress your career towards the BCS International Diploma in Business Analysis and develop your skills in any of the following areas:

Business analysis Certificate

Certificate

Get recognised for your achievement

Complete this course and earn a digital certificate through Accredible. Share your certificate online, add it to your CV, and show your expertise with a trusted, verifiable credential.

How to find us

20 Old Bailey, London, EC4M 7AN,
England, United Kingdom.

Call +44 (0)207 148 5985

Opening hours

Monday to Friday – 09:00 to 17:15

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