Build professional interview skills for business analysis

Details

Learning outcomes

• Understand the use and benefit of interviews in business analysis.
• Structure interviews for clarity and effective dialogue.
• Follow a simple five-step process for interview preparation.
• Apply key techniques for questioning, listening, and managing sensitive topics.
• Use a reliable post-interview process to document, analyse, and present findings.

Curriculum

• What interviews are, why they matter, and common types used in analysis.
• Roles and duties of interviewers and interviewees for best results.
• Step-by-step interview preparation: picking people, planning, writing questions, and inviting participants.
• Running interviews: setting the tone, building rapport, using active listening, and handling sensitive discussions.
• Questioning techniques: open vs closed questions and tailoring for different situations.
• Post-interview steps: document, review, report, store information, and engage stakeholders.
• Tools and methods to present findings and keep stakeholders informed.

Benefits

Why choose the Business Learning Library™

Build your expertise with courses designed for business analysts, HR, team leaders, managers, and organisational development professionals. Stay ahead in your field with practical, self-paced courses that fit your schedule.

• Learn skills you can use straight away to solve real business challenges.
• Earn digital badges to show your achievements and strengthen your CV.
• Stay adaptable and improve your decision-making with proven business analysis tools.
• Grow your confidence in workforce planning and team management.
• Get fresh insights whether you’re new to business analysis or developing your expertise.

Certificate

Get recognised for your achievement

Complete this course and earn a digital certificate through Accredible. Share your certificate online, add it to your CV, and show your expertise with a trusted, verifiable credential.