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United KingdomChallenges
Austria Before the programme, the department’s daily operations were hampered by challenges familiar to many large-scale service providers:
Belgium Manual processes
Bulgaria A reliance on paper-based systems led to data delays and significant unplanned work.
Croatia Process gaps
Cyprus Service delivery, particularly in waste collection and graffiti removal, suffered from unclear handoffs and blurred team responsibilities.
Czech Republic Decision bottlenecks
Denmark Without accessible data, decision-making was often rigid rather than responsive to real-time needs.
Estonia Operational friction
Finland Last-minute reshuffles frequently disrupted logistics, planning and fleet support.
FranceThe objective for Knowledge Train was to provide managers with a common professional language and a practical toolkit they could use in their existing workflows, so day-to-day operations ran with clearer standards, more timely information, and a stronger focus on preventing issues before they escalated.
GermanyOur approach: skills-first delivery
GreeceWe focused on translating Lean theory into practical, day to day habits for busy managers, with less emphasis on classroom theory and more on fixing real work in real time. We delivered a bespoke, on-site 2 day programme designed to tackle live operational issues as part of the training. To ensure maximum impact and agility, we began with a pilot cohort of 30 managers and supervisors, establishing a proven model for improvement before scaling the approach across the wider 300-person organisation.
IrelandHow we structured the training
ItalyCollaborative scoping of real operational pain points with managers and supervisors.
LatviaDesigning a bespoke 2-day onsite pilot around those live issues.
LithuaniaApplying Lean tools directly in day-to-day work, not just in the classroom.
LuxemburgUsing the pilot to build a scalable model for the wider organisation.
MaltaThe Lean tools managers used
NetherlandsProcess mapping – clarifying roles, handoffs, and waste using SIPOC, flowcharts, and Value Stream Mapping.
PolandStrategic measurement – tracking KPIs to drive better service outcomes.
PortugalRoot cause analysis – addressing problems at their source, not just their symptoms.
RomaniaOutcomes: from firefighting to continuous improvement
SlovakiaThe programme resulted in managers and supervisors shifting from simply reacting to daily issues to proactively improving work processes, leading to more consistent service delivery and better management of recurring problems.
SloveniaKey outcomes
Spain Operational clarity
Sweden Core processes are now clearly defined, with responsibilities and handoffs understood across the team, reducing confusion, duplication and dropped tasks.
Other countries Evidencebased decisions

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