Self-paced Self-paced

Take control with the Balanced Scorecard course

Measure what matters and drive strategic results

Gain a clear understanding of the Balanced Scorecard and how to apply it for smarter business decisions. This course breaks down the four key perspectives and equips you with a step-by-step approach to building effective KPIs, mapping strategy, and overcoming common challenges. Ideal for business analysts, managers, or anyone keen to improve organisational performance.

Build clarity and accountability with the RACI Matrix course

Get this course and hundreds more as part of the Business Learning Library™.Define roles and streamline teamwork with a proven framework

Learn how to use the RACI Matrix to clarify responsibilities, improve decision-making, and boost project outcomes. This course shows you a simple but powerful approach to assigning roles in any project or business process. Suitable for business analysts, project managers, team leaders, and anyone aiming to improve collaboration. DetailsGet this course and hundreds more as part of the Business Learning Library™. SubscribeBALL™ BALL™Benefits BenefitsAccreditation AccreditationCertificate CertificateContact us

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Learning outcomesClick or scroll

Understand what a Balanced Scorecard is and why it’s a key strategic tool.
Identify the four perspectives: Financial, Customer, Internal Processes, and Learning and Growth.Details
Follow a clear process for building and using a Balanced Scorecard in your organisation.Learning outcomes
Use strategy maps to connect objectives and show cause-and-effect links.Understand what the RACI Matrix is and how it supports accountability in projects.
Select and apply KPIs that fit strategic goals and support good decisions.Identify the four key roles: Responsible, Accountable, Consulted, and Informed.
Recognise and tackle common issues when adopting the Balanced Scorecard.Follow a five-step method to build and use a RACI Matrix effectively.

CurriculumSee the benefits of better role clarity, faster decisions, and improved resource use.

Balanced Scorecard basics: definition, origins, and why it’s relevant today.Spot and address common pitfalls and challenges in RACI implementation.
The four perspectives: roles, connections, and focus areas.Curriculum
Implementation process: from assessment to integration and setting KPIs.Introduction: what the RACI Matrix is, where it came from, its variations and common uses.
Strategy mapping: link objectives and perspectives visually.Exploring roles: what each role means and how to assign them.
Effective KPIs: choosing the right measures for your goals and progress.How to create a RACI Matrix: step-by-step guidance from task listing to final sign-off.
Handling challenges: resistance, maintaining relevance, and long-term use.Avoiding mistakes: practical tips for overcoming challenges and resolving confusion.
Tools and trends: software options, AI, and what’s next in strategic management.Business impact: how RACI brings clarity and strengthens team accountability.

Business Analysis Learning Library™ online self-paced courses

Business Analysis Learning Library™ coursesBusiness Analysis Learning Library™ courses

Explore business analysis topicsExplore business analysis topics

Our courses are grouped by core business analysis skills, people and process tools, and practical techniques for workplace success.Our courses are grouped by core business analysis skills, people and process tools, and practical techniques for workplace success.

Core frameworks and planningCore frameworks and planning

Professional Development PlanProfessional Development Plan
PESTLE AnalysisPESTLE Analysis
VMOST AnalysisVMOST Analysis
Growth Share MatrixGrowth Share Matrix
Balanced ScorecardBalanced Scorecard
Performance Measurement (Objectives, CSFs, KPIs, Targets)Performance Measurement (Objectives, CSFs, KPIs, Targets)
SWOT AnalysisSWOT Analysis
POPIT Model.POPIT Model.

Practical analysis toolsPractical analysis tools

InterviewsInterviews
Mind MapsMind Maps
Fishbone DiagramsFishbone Diagrams
Power/Interest GridPower/Interest Grid
RACI MatrixRACI Matrix
CATWOE AnalysisCATWOE Analysis
DMAIC ApproachDMAIC Approach
Gap AnalysisGap Analysis
McKinsey 7S Model.McKinsey 7S Model.

Business case and requirementsBusiness case and requirements

Structure and Contents of a Business Case
Requirements Engineering FrameworkStructure and Contents of a Business Case
Delivery Lifecycles.Requirements Engineering Framework

Engagement and research methodsDelivery Lifecycles.

ObservationEngagement and research methods
WorkshopsObservation
ScenariosWorkshops
PrototypingScenarios
User Role AnalysisPrototyping
SurveysUser Role Analysis
Document Analysis.Surveys

Document Analysis.

Benefits

Why choose the Business Learning Library™Benefits

Build your expertise with courses designed for business analysts, HR, team leaders, managers, and organisational development professionals. Stay ahead in your field with practical, self-paced courses that fit your schedule.Why choose the Business Learning Library™

Learn skills you can use straight away to solve real business challenges.Build your expertise with courses designed for business analysts, HR, team leaders, managers, and organisational development professionals. Stay ahead in your field with practical, self-paced courses that fit your schedule.
Earn digital badges to show your achievements and strengthen your CV.Learn skills you can use straight away to solve real business challenges.
Stay adaptable and improve your decision-making with proven business analysis tools.Earn digital badges to show your achievements and strengthen your CV.
Grow your confidence in workforce planning and team management.Stay adaptable and improve your decision-making with proven business analysis tools.
Get fresh insights whether you’re new to business analysis or developing your expertise.Grow your confidence in workforce planning and team management.

Other business analysis courses

Browse a full list of accredited Other business analysis coursesBusiness Analysis coursesBrowse a full list of accredited .Business Analysis courses

Check out options for .BCS Business Analyst certificationCheck out options for .BCS Business Analyst certification

Start your business analyst career with .BCS Business Analysis FoundationStart your business analyst career with .BCS Business Analysis Foundation

Progress your career towards the .BCS International Diploma in Business AnalysisProgress your career towards the and develop your skills in any of the following areas:BCS International Diploma in Business Analysis