Business Analysis Learning Library (BALL)™

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Stakeholder Engagement: A Key to Project Success with David Longstaff

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OUR VALUES

StatisticsOur 6 core values are everything we do. They include: Integrity

Diversity Fairness

Quality Innovation

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The technical storage or access that is used exclusively for statistical purposes.SOCIAL RESPONSIBILITY Some of the charities we have helped over the years:

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Discover the essentials of business analyst certification, from leading qualification types to preparation, costs, and career benefits. Start your path to professional recognition and new business analysis opportunities.

MarketingAWARDS We don’t go seeking awards, but here are two of the awards we have received for our training.

Unveiling the impact of Senge’s system thinking model on change management

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How ADKAR can revolutionise your change management strategy

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Latvia

Navigating organisational change successfully with Kotter’s model

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PortugalIncludes Foundation & Practitioner combined option.Romania

WorkshopsSlovakia

Introduction to Project Management Slovenia

1-day workshop to learn the basics of project management.SpainProject Management Essentials Sweden2-day workshop to learn how to manage projects without getting certified.Other countries

Writing Business Cases Home

How APMG Change Management qualifications can help your career

AI in Project Management Business analyst course

ARTIFICIAL INTELLIGENCE (AI)

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Foundation Learn the fundamentals of artificial intellegence.

AI Project Governance Framework (AIPGF)

Foundation Using fishbone diagrams effectively in your projects

Learn the fundamentals of the governance framework. Practitioner Simon BuehringIncludes Foundation & Practitioner combined option.19 Feb 2026

Workshops

Navigating the change curve for successful transitions

Learn how to use AI tools in everyday project work.

AgilePM

– Agile Project Management Foundation

Learn the key principles of Agile Project Management.

Practitioner

Includes Foundation & Practitioner combined option. PRINCE2 ®

Agile

Learn the fundamentals of the PRINCE2 Agile method.

Includes Foundation & Practitioner combined option.

Scrum

Scrum Essentials Self-paced training course to learn the essentials of Scrum.

Scrum Master Copied!

Choose Scrum Alliance or Scrum.org Scrum Master training courses.Key takeaways

Scrum Product Owner Fishbone diagrams help teams move from symptoms to root causes with a clear, shared view of the problem.Choose Scrum Alliance or Scrum.org Product Owner training courses.Define a precise problem statement first, as it determines the focus and usefulness of the analysis. AgileBABrainstorm widely with cross-functional characters to reduce blind spots and incomplete cause lists.Marketing

®Group causes into clear categories, using standard headings or custom ones that fit your context.

Foundation Prioritise likely high-impact causes using simple ranking or voting before investigating solutions.

Practitioner

4-day course including Foundation.

Lean Six SigmaContents Yellow Belt The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

Self-paced training course to gain LSS Yellow Belt.

PMIManage optionsContents

®Manage services PMI-ACP Manage {vendor_count} vendorsIntroduction to fishbone diagramsSelf-paced course to prepare you for the exam (exam not included).Read more about these purposes

Kanban Understanding fishbone diagram

Is Change Management the course for you?

Agile Learning Library (ALL)™ Variations and procedures

BCS Business Analysis Applications and case studies

Business Analysis Foundation View preferences

Learn the fundamentals of business analysis. Challenges and solutionsModelling Business Processes Save preferences

Gain practitioner certificate in modelling business processes. FAQs

Business Analysis Practices View preferences

Gain practitioner certificate in business analysis practices.{title}InfographicRequirements Engineering Introduction to fishbone diagrams{title}Gain practitioner certificate in requirements engineering.What is a fishbone diagram?{title}

Business Analysis International Diploma A Manage consent

AgileBA, also known as an

– Agile Business Analysis or a cause-and-effect diagram, is a fundamental tool in

Foundation training quality management

Learn the fundamentals of Agile Business Analysis.. Named after its creator, Kaoru Ishikawa, this diagram helps in identifying root causes of a problem by organising potential causes into useful categories. The visual structure resembles a fish skeleton, with the problem statement at the ‘head’ and contributing factors branching off as ‘bones.’ This structured approach facilitates effective brainstorming sessions, enabling teams to explore a wide range of possible causes systematically.Practitioner Importance in problem-solving

4-day course including Foundation.Fishbone diagrams are vital in quality management and continuous improvement efforts across numerous industries. They are one of the Seven Basic Quality Tools, essential for identifying and resolving issues efficiently. The diagrams help teams develop specific solutions and are particularly valuable in

PMIManufacturing sectors

® use them to identify and address production process inefficienciesPMI-PBA Healthcare organisationsSelf-paced course to prepare you for the exam (exam not included). use them to improve patient care by analysing procedural issues

Business Analysis Learning Library (BALL)™Service industries

Is change management a good career choice?

APMG Change ManagementIn essence, fishbone diagrams not only aid in identifying the root causes of problems but also promote a culture of systematic analysis and continuous improvement. By applying this method, organisations can ensure that they address issues comprehensively, leading to more effective and lasting solutions.

Learn the fundamentals of enterprise change management.Basic structure of a fishbone diagram

Practitioner A

fishbone diagram is a visual tool that helps teams identify and categorise the root causes of a problem. The diagram resembles the skeleton of a fish, making it intuitive and straightforward to use. At the ‘head’ of the diagram, you place the

problem statement