Knowledge Train is an Agile BA Accredited Training Organization.

Knowledge Train is a Change Management Accredited Training Organization.

Knowledge Train is an MSP Accredited Training Organization.
AXELOS Peoplecert accredited training organisation for ITIL (IT Infrastructure Library).

Support from expert, experienced trainers

Latest educational technology.

BUSINESS SOLUTIONS

TO HELP ORGANISATIONS IMPROVEWe offer solutions to help improve team performance including:We offer solutions to help improve team performance including:Consultancy servicesConsultancy servicesStaff development

Staff developmentCompliance training

Compliance trainingApprenticeship trainingApprenticeship trainingCustom e-Learning developmentCustom e-Learning development

Find out more

CONTACT USCONTACT US

Name
Name
EmailEmail
Phone

Phone

AWARDS

AWARDSWe don’t go seeking awards, but here are two of the awards we have received for our training.

We don’t go seeking awards, but here are two of the awards we have received for our training. Request a quote

Request a quote

+44 (0)207 148 5985+44 (0)207 148 5985

[email protected]

United Kingdom

Search

United Kingdom

United KingdomAustria

AustriaBelgium

BelgiumBulgaria

BulgariaCroatia

CroatiaCyprus

CyprusCzech Republic

Czech RepublicDenmark

DenmarkEstonia

EstoniaFinland

FinlandFrance

FranceGermany

GermanyGreece

GreeceIrelandIrelandItalyItalyLatvia

LatviaLithuania

LithuaniaLuxemburg

LuxemburgMalta

MaltaNetherlands

NetherlandsPoland

PolandPortugal

PortugalRomania

RomaniaSlovakia

CroatiaAustriaBelgium

CyprusBelgiumBulgaria

Czech RepublicBulgariaCroatia

DenmarkCroatiaCyprus

EstoniaCyprusCzech Republic

FinlandCzech RepublicDenmark

FranceDenmarkEstonia

GermanyEstoniaFinland

GreeceFinlandFrance

IrelandGermanyFrance

ItalyGreeceGermany

LatviaIrelandGreece

LithuaniaItalyIreland

LuxemburgLatviaItaly

MaltaLithuaniaLatvia

NetherlandsLuxemburgLithuania

PolandMaltaLuxemburg

PortugalNetherlandsMalta

RomaniaPolandNetherlands

SlovakiaPortugalPoland

SloveniaRomaniaPortugal

SpainSlovakiaRomania

SwedenSloveniaSlovakia

Other countriesSpainSlovenia

HomeSwedenSpain

Change ManagementOther countriesSweden Change management coursesHomeOther countries
Change Management ModelsChange ManagementHome ADKARChange management coursesBusiness Analysis Change Management ModelsBusiness analyst course {"@context":"http://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.knowledgetrain.co.uk/"},{"@type":"ListItem","position":2,"name":"Change Management","item":"https://www.knowledgetrain.co.uk/change-management"},{"@type":"ListItem","position":3,"name":"Change management courses","item":"https://www.knowledgetrain.co.uk/change-management/change-management-courses"},{"@type":"ListItem","position":4,"name":"Change Management Models","item":"https://www.knowledgetrain.co.uk/change-management/change-management-courses/change-management-models"},{"@type":"ListItem","position":5,"name":"ADKAR","item":"https://www.knowledgetrain.co.uk/change-management/change-management-courses/change-management-models/adkar"}]}ADKARBusiness analysis technique fishbone diagrams
{"@context":"http://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.knowledgetrain.co.uk/"},{"@type":"ListItem","position":2,"name":"Change Management","item":"https://www.knowledgetrain.co.uk/change-management"},{"@type":"ListItem","position":3,"name":"Change management courses","item":"https://www.knowledgetrain.co.uk/change-management/change-management-courses"},{"@type":"ListItem","position":4,"name":"Change Management Models","item":"https://www.knowledgetrain.co.uk/change-management/change-management-courses/change-management-models"},{"@type":"ListItem","position":5,"name":"ADKAR","item":"https://www.knowledgetrain.co.uk/change-management/change-management-courses/change-management-models/adkar"}]}{"@context":"http://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.knowledgetrain.co.uk/"},{"@type":"ListItem","position":2,"name":"Business Analysis","item":"https://www.knowledgetrain.co.uk/business-analysis"},{"@type":"ListItem","position":3,"name":"Business analyst course","item":"https://www.knowledgetrain.co.uk/business-analysis/business-analyst-course"},{"@type":"ListItem","position":4,"name":"Business analysis technique fishbone diagrams","item":"https://www.knowledgetrain.co.uk/business-analysis/business-analyst-course/business-analysis-technique-fishbone-diagrams"}]}
How ADKAR can revolutionise your change management strategy Simon BuehringHow ADKAR can revolutionise your change management strategyUsing fishbone diagrams effectively in your projects
23 Feb 2026 Simon BuehringSimon Buehring

23 Feb 202619 Feb 2026

Copied! Key takeaways Kanban helps teams manage work visually, reduce waste, and improve delivery through steady flow. Make work visible on a board so every character can spot progress, priorities, and problems quickly.
Use a pull system so new work starts only when there is capacity, preventing queues and overload. Set WIP limits per column to reduce multitasking and expose bottlenecks early.
Focus on flow by watching for stoppages and tracking simple measures like lead time and cycle time. Continuously review the board and adjust the process so improvements become routine, not occasional.
Contents

Contents

Introduction

What is Kanban? Copied!

The 4 principles of KanbanKey takeaways

ADKAR makes change stick by guiding individuals through a clear sequence of milestones.Copied!Copied!ConclusionBuild Key takeawaysKey takeaways

IntroductionAwarenessADKAR makes change stick by guiding individuals through a clear sequence of milestones.Fishbone diagrams help teams move from symptoms to root causes with a clear, shared view of the problem.

agile coursesGrow AwarenessBrainstorm widely with cross-functional characters to reduce blind spots and incomplete cause lists., including a Desire with clear, consistent communication and visible leadership support.Group causes into clear categories, using standard headings or custom ones that fit your context.

PRINCE2 Agile course by addressing WIIFM, involving staff early, and recognising change champions.Grow Review the diagram during the session to catch overlaps, duplicates, and missing factors early.

and Provide DesirePrioritise likely high-impact causes using simple ranking or voting before investigating solutions.Agile Project Management courseKnowledge by addressing WIIFM, involving staff early, and recognising change champions.

. through tailored training, mentoring, and easy access to reference materials.Provide

Developed by ToyotaKnowledge through tailored training, mentoring, and easy access to reference materials.ContentsKanban is a highly visual work management method, developed in Japan in the late 1940’s by Toyota engineers. The word Kanban roughly translates in Japanese as “visual card”. into Convert

Limiting wasteAbilityKnowledge

By displaying cards on a board, a team can easily display a workflow to everybody involved in the team. The fundamental benefit of working in this way is that any disruptions to workflow are easily identified, and team members can collaborate to rectify issues before they get out of control. with practice, coaching, and performance-based feedback. into ContentsThe approach also limits the amount of work in progress, thereby minimising any build-up of tasks which wastes time and money.Use Ability

Pulling workReinforcement with practice, coaching, and performance-based feedback.Introduction to fishbone diagrams

Kanban is based on a pull rather than a push system. This means that team members only start work when they have capacity, rather than work being pushed to them with the potential of getting piled up. Kanban can be a valuable tool when managing Use to sustain new behaviours via celebration, metrics, regular reviews, and adaptive improvements. projectsReinforcement Understanding fishbone diagram that require deliverables frequently and is also a popular choice for software development teams. to sustain new behaviours via celebration, metrics, regular reviews, and adaptive improvements.

Variations and procedures

Contents Applications and case studiesContents

ContentsChallenges and solutions

ContentsIntroduction to ADKARFAQs

Introduction to ADKARFive elements of ADKAR Infographic

Introduction to fishbone diagramsFive elements of ADKAR Implementing ADKAR What is a fishbone diagram? A

Implementing ADKAR ADKAR best practices fishbone diagram

, also known as an ADKAR best practices ConclusionIshikawa diagram

Which is better, PMI-ACP<sup>®</sup> or PMI-PMP<sup>®</sup>?

user experience

software architecture

. Meanwhile, a retail business might focus on customer feedback or

supply chain

The flexibility to customise categories ensures that the fishbone diagram remains relevant and effective for any given context. By adapting the diagram to suit their specific needs, organisations can enhance the accuracy and usefulness of their analysis, leading to more targeted and effective solutions.

Self-paced

BCS Foundation Certificate in Business Analysis self-paced online

£499 +vat

BCS International Diploma in Business Analysis self-paced online

£2,199 +vat

Self-paced

BCS Business Analysis Practice self-paced online

£749 +vatFishbone diagram variations and procedures

Variations of the fishbone diagram

: Gather input on employee sentiments towards the change.: Monitor engagement levels during change-related activities.simple fishbone diagram

: Monitor engagement levels during change-related activities.: Conduct one-on-one discussions to explore individual concerns and motivations.Other variations may incorporate additional layers of complexity. For example, a

InterviewsAssessing desire helps tailor support and interventions, ensuring greater engagement. It’s crucial to understand that while organisations can create an environment that fosters desire, the ultimate decision to participate in the change is a personal choice that cannot be forced. Leaders can influence desire by addressing the question ‘What’s in it for me?’ (WIIFM) but must recognize that genuine commitment cannot be mandated.complex fishbone diagram

: Conduct one-on-one discussions to explore individual concerns and motivations.Element 3: Knowledge might include sub-categories or integrate quantitative data to enhance the depth of analysis. These variations are particularly useful in industries that require detailed scrutiny, such as engineering or pharmaceuticals. By tailoring the diagram to specific needs, teams can ensure a more precise and effective root cause analysis.You’ll leave withAssessing desire helps tailor support and interventions, ensuring greater engagement. It’s crucial to understand that while organisations can create an environment that fosters desire, the ultimate decision to participate in the change is a personal choice that cannot be forced. Leaders can influence desire by addressing the question ‘What’s in it for me?’ (WIIFM) but must recognize that genuine commitment cannot be mandated.The third element of ADKAR addresses the practical aspects of change implementation. The Step-by-step procedure for creating a fishbone diagramA PRINCE2 certification route (Foundation and Practitioner options) and a practical approach to plan, control and deliver projects.

Element 3: KnowledgeKnowledgeIdentifying the problem

The third element of ADKAR addresses the practical aspects of change implementation. The element focuses specifically on how to implement the change. This includes two critical types of knowledge: understanding how to change (the required skills, processes, and behaviours) and what to do during the transition state. This goes beyond just sharing information – it requires detailed training on new processes, systems, and roles that will be part of the change.The first step in creating a fishbone diagram is to clearly define the PRINCE2 courses

KnowledgeKnowledge acquisitionproblem statement element focuses specifically on how to implement the change. This includes two critical types of knowledge: understanding how to change (the required skills, processes, and behaviours) and what to do during the transition state. This goes beyond just sharing information – it requires detailed training on new processes, systems, and roles that will be part of the change.To facilitate knowledge acquisition:. This should be a concise description of the issue you are trying to address. A well-defined problem statement serves as the ‘head’ of the diagram and guides the entire analysis process.AgilePMKnowledge acquisitionStructured trainingBrainstorming causes

To facilitate knowledge acquisition:: Provide comprehensive training programmes tailored to different learning styles.Once the problem is defined, the next step is to

: Provide comprehensive training programmes tailored to different learning styles.: Pair employees with mentors to offer guidance and support.. Encourage team collaboration to gather a wide range of possible factors. Use techniques such as mind mapping or group discussions to ensure all perspectives are considered. This comprehensive list of causes will form the ‘bones’ of your diagram.Best for

: Pair employees with mentors to offer guidance and support.: Use e-learning platforms for flexible, on-demand knowledge access.After brainstorming, organise the identified causes into

Self-paced learningTools for knowledge transferrelevant categoriesChoose this if…

: Use e-learning platforms for flexible, on-demand knowledge access.Effective tools include:. These categories can be standard ones like Methods, Materials, and Manpower, or custom ones tailored to your specific context. Proper categorisation helps in visualising the problem from different angles and ensures no potential cause is overlooked.You need to understand agile project delivery while still managing time, cost and governance expectations.Tools for knowledge transferWorkshops and seminarsAnalysing and prioritising causes

Effective tools include:: Offer hands-on experience and practical insights.The final step is to You’ll leave with

Workshops and seminarsKnowledge repositoriesanalyse and prioritise the causesAn AgilePM certification route (Foundation and Practitioner options) and practical techniques for planning and managing agile projects.

: Offer hands-on experience and practical insights.: Maintain accessible databases for quick reference.. Evaluate each potential cause in terms of its impact on the problem. Use techniques such as voting or ranking to identify the most critical causes for further investigation. Focusing on these key factors will help in developing targeted and effective solutions. Knowledge repositoriesPeer learningPractical applications and case studiesAgilePM courses: Maintain accessible databases for quick reference.: Encourage knowledge sharing through peer networks.Real-world applications of fishbone diagrams

Peer learningThese tools ensure that employees have the required knowledge to succeed.Fishbone diagrams are widely used across various industries to identify and resolve complex issues. In PRINCE2 Agile

What soft skills do project managers need?

Techniques for analysing lessons learned dataBest for

There are various approaches to maximise the value from your lessons learned data. Consider these techniques:Project professionals (or aspiring project managers) who need PRINCE2 governance and agile delivery working together.

Root cause analysis : Delve deep to uncover the underlying reasons for successes and failures.Choose this if…

SWOT analysisYou want to keep PRINCE2 governance while using agile practices in delivery teams.

: Identify Strengths, Weaknesses, Opportunities, and Threats that the lessons highlight.

Pareto analysisYou’ll leave with: Prioritise the 20% of factors that led to 80% of results.A PRINCE2 Agile certification route (Foundation and Practitioner options) and knowledge and skills on tailoring PRINCE2 for agile contexts.Affinity diagramming

PRINCE2 vs the PMBOK<sup>®</sup> Guide: A comparison

SWOT analysis diagramChoose a governance-focused qualification to strengthen oversight, standards and decision-making across projects and change.^{Identifying trends and patternsNew to PMO or governance?}Search for recurring themes across several projects or stages. This can include comparing lessons from similar project types, looking at lessons across different timeframes, or analysing lessons by project role or department. These qualifications can still be a strong starting point, especially at Foundation level.

P3O

Best forPMO professionals and those moving into PMO roles shaping a portfolio, programme or project office. based on real-life experiences.

Storing and retrieving lessons learnedChoose this if…

Creating a centralised lessons learned repository

central repositoryA P3O qualification route and practical guidance for selecting, setting up and running effective PMO services.

should be the single source of truth for all lessons learned in your organisation. When building this repository, it’s important to choose a platform that works well with your existing

project management toolsP3O courses. Use a consistent structure and categorisation system, so the lessons are well-organised. Plan for the repository to be scalable so you can add new projects and insights over time.

Implementing effective search and retrieval systemsBetter Business Cases

Make sure that lessons are easily discoverable. This can be done by implementing a good search function with filters based on project type, date, and category. Use a tagging system to identify key themes and topics, which will allow users to find relevant information quickly. You can also add an option for users to rate the usefulness of a lesson to help surface the most valuable insights. These features will help increase the accessibility and usefulness of the stored knowledge.

Ensuring accessibility and usability of stored lessons Encourage everyone to use the lessons learned repository by making it accessible and easy to use. This includes creating user-friendly interfaces on both desktop and mobile platforms. Role-based access control can help protect sensitive information while still providing appropriate access. Regularly curate the content to keep it up-to-date and valuable. Conduct training sessions on how to use the repository so that everyone can get the most out of this resource. Creating a well-organised, easily searchable, and accessible repository will ensure your organisation can effectively leverage past experiences. This will turn lessons learned from being static records into resources that actively improve decision-making and project outcomes across your organisation.Best for

Leveraging lessons learned for future projectsPeople involved in investment decisions - project managers, business analysts, sponsors and PMO teams.

Incorporating lessons learned into project planningChoose this if…

project planning

process is a crucial step in ensuring that past experiences inform future work. To do this, review relevant lessons learned when starting a new project. Make a You’ll leave with

lessons learned review A Better Business Cases qualification route and a proven approach to developing strong business cases that stand up to scrutiny.a standard part of project kick-off meetings and assign team members to research and present applicable lessons to the group. This practice ensures that lessons learned are not just documented but actively inform your project strategies.

Update project templates and checklists based on lessons learned to embed these insights into your standard operating procedures.Better Business Cases courses

Sharing lessons learned across the organisation

Maximising the value of lessons learned involves creating a culture that values AIPGFknowledge sharing and continuous learning. Establish regular forums or platforms for teams to exchange and disseminate key lessons learned. Integrate lessons learned into training programmes and new employee onboarding processes to spread valuable insights across the organisation.

Encourage and reward individuals and teams that actively apply and share lessons learned to reinforce their importance.

Continuous improvement is key to organisational growth and development. Implement a feedback loop to track the effectiveness of applied lessons learned. Regularly review and update your lessons learned repository to ensure it remains relevant and useful. Encourage teams to challenge existing practices and standards based on new insights and insights to promote innovation and adaptation.Leaders and delivery professionals responsible for governance of AI-enabled initiatives.

By actively leveraging lessons learned, you can turn past experiences into valuable assets for future success. This proactive approach to project management not only improves individual project outcomes but also cultivates a culture of continuous learning and improvement throughout the organisation.Choose this if…

Remember, collecting lessons is just the first step; the real value lies in how you apply them systematically to drive tangible improvements in You’re balancing value delivery with risk, assurance, accountability and responsible use of AI in projects or change.

project practices and outcomes.You’ll leave with

Enhance your skills with our expert-led coursesAn AIPGF qualification route and a governance framework you can apply to support responsible AI project delivery.

Knowledge Train is an Agile BA Accredited Training Organization.

BCS accredited training partner for Business Analysis.

Support from expert, experienced trainers

Find out more

AWARDS

AWARDSWe don’t go seeking awards, but here are two of the awards we have received for our training.

Request a quote

[email protected]

[email protected]

United Kingdom

Search

United Kingdom

AustriaBelgium

BelgiumBulgaria

CroatiaCyprus

Czech RepublicDenmark

EstoniaFinland

FinlandFrance

GermanyGreece

LatviaLithuania

LuxemburgMalta

MaltaNetherlands

PolandPortugal

RomaniaSlovakia

CyprusBelgiumBulgaria

Czech RepublicBulgariaCroatia

EstoniaCyprusCzech Republic

FranceDenmarkEstonia

GreeceFinlandFrance

IrelandGermanyFrance

LatviaIrelandGreece

LuxemburgLatviaItaly

NetherlandsLuxemburgLithuania

PolandMaltaLuxemburg

RomaniaPolandNetherlands

SloveniaRomaniaPortugal

SwedenSloveniaSlovakia

HomeSwedenSpain

23 Feb 202619 Feb 2026

Pulling workReinforcement with practice, coaching, and performance-based feedback.Introduction to fishbone diagrams

ContentsChallenges and solutions

Introduction to ADKARFive elements of ADKAR Infographic

Implementing ADKAR ADKAR best practices fishbone diagram