Change management: models, steps, and best practices

Key takeaways

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Change management: models, steps, and best practices

","learningResourceType":"presentation","teaches":"< refers to the systematic process of planning, implementing, and overseeing organisational changes to achieve desired business outcomes.h3>Curriculum

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During the courses students work together as a team on real-life examples. There is lots of time for discussion and hands-on exercises.

These Scrum Master courses cover the following topics:< ensures smooth transitions, maintains productivity during transformation, increases return on investment, and supports ul>employee engagement<li>Scrum theory and principles.

>Here are some reasons why change management is important.<

li>The Scrum frameworkExternal factors

>External factors play a big role in <li>The definition of ‘done’organisational change>. Globalisation and the rapid developments in new digital solutions are forcing organisations to respond. Ignoring such external factors is likely to jeopardise your organisation’s success.<

li>Running a Scrum projectNokia was once the biggest mobile phone company in the world, but it almost went out of business. That’s because it didn’t keep up with changes in mobile technologies. As a result, Nokia’s products didn’t appeal to consumers, and its market share rapidly declined.

>Making ideas succeed <

li>Working with people and teamsMany organisations use change management methodologies to enable ideas to succeed. Working alongside >project managers<li>Scrum in your organisation who deliver new capabilities into an organisation, >change managers<li>The role of the Scrum Master. and change agents help ensure staff are able to fully utilise the new capabilities.

>Enabling cross-functional changes

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Restructuring business processes.
Implementing new technologies.

Decreasing resistance to a change initiativeI’ve read a lot about Scrum, but this was the first time it really clicked. The course breaks everything down into short, manageable lessons and then shows how the events, roles, and artefacts work together in practice. The examples around sprint planning and daily stand-ups were particularly useful because they highlighted common mistakes and how to avoid them. I finished the course feeling confident I could join a Scrum team and contribute from day one, rather than just knowing the theory.

Resistance is inevitable in any change initiative because people often find it unsettling being asked to work in new and different ways. So, change managers can often expect a denial reaction from staff. It takes time to overcome those reactions. When Andrei V., Delegatechange managersOverview are transparent from day one, the less resistance they are likely to face. Scrum Masters help teams deliver better outcomes by enabling effective Scrum, removing barriers, and supporting continuous improvement. This course prepares you to step into the role with confidence.

Improving performance and productivity What you will gain

When an organisation adapts improved ways of working, it tends to increase productivity. At the same time, it encourages innovation. As a result, it guarantees improved performance and places an organisation in a healthier environment better able to succeed.A clear understanding of Scrum roles, events and artifacts

Reducing costsPractical facilitation techniques for Scrum events

When positive change is applied correctly, it helps to reduce waste and therefore reduce costs. Effective change management helps an organisation make smart choices. It increases productivity, decreases risks, and helps to improve the profitability of an organisation.Tools for coaching, impediment removal and team improvement

Change management principlesConfidence to support collaboration and predictable delivery

Clear communicationExam readiness for your chosen certification route: Ensure transparency and regular updates throughout the process. Who this course is for
Leadership involvementAspiring Scrum Masters moving into the role for the first time: Leaders must champion change and encourage desired behaviours.Experienced Scrum Masters looking to formalise their knowledge
Stakeholder engagementProject managers working with Scrum Teams and agile delivery: Involve and listen to those affected by the change.Team leads, delivery leads or agile coaches supporting Scrum
Process improvementAnyone expected to facilitate and improve Scrum ways of working: Focus on refining and optimising business processes.Benefits
Proactive Role clarityrisk management : Identify, assess, and mitigate potential challenges. Know what great Scrum Masters do day to day.
Continuous feedback and adaptation Practical facilitation: Monitor outcomes and adjust strategies where necessary.

Change management processes Run Scrum events confidently and keep them focused.

Identify the need for change Better team flow: Recognise drivers such as technological advancements, market shifts, or process inefficiencies.
Define the vision and objectives Learn how Scrum Masters help teams remove blockers and improve.: Set clear goals for what the change will achieve. Real-world coaching
Engage stakeholders : Involve key groups early to build support and address concerns. Use simple coaching techniques that work in busy environments.
Develop a change management plan Exam-ready learning: Outline actions, timelines, resources, and communication strategies.
Implement the change Build knowledge in a way that supports strong exam performance.: Launch the initiative, ensuring leadership guidance and active support from Recognised certificationchange agents . Choose a route that fits your goals and employer expectations.
Manage resistance to changeDelivery: Identify the sources of resistance and address them through communication and support. This Scrum Master course is delivered as a live, instructor-led online classroom. You’ll learn with an expert trainer, practise techniques, and leave ready to apply Scrum in real teams.
Monitor progress and reinforce : Use metrics to track success and celebrate milestones.
Sustain changeBest for: Embed new ways of working into culture and practices for lasting results.Prerequisites

Change management frameworksDuration

Several Delivery optionschange management frameworksExam included guide organisations through transitions. The most prominent include:Exam format

Kotter’s 8-Step Process

Establish a sense of urgencyProfessional Scrum Master
Form a guiding coalition
Create a vision for change
Communicate the vision
Empower broad-based actionPeople who want a straightforward, assessment-focused Scrum Master certification aligned closely to the Scrum Guide.
Generate short-term wins
Consolidate gains and produce more changeNone
Anchor new approaches in the culture

Example: A retailer launching a new digital platform began with urgency around changing customer expectations, formed a cross-functional team, communicated a compelling vision, and celebrated early improvements to build momentum.2 days

Lewin’s Change Model

UnfreezeInstructor-led: Prepare the organisation to accept change by challenging the status quo.
ChangeProfessional Scrum Master exam: Transition through adoption of new behaviours and processes.
RefreezeMultiple choice: Stabilise the organisation by embedding changes into everyday practice.

Example: A manufacturer seeking to improve quality first destabilised old habits, implemented new protocols, then reinforced behaviours through training and recognition.Professional Scrum Master

ADKAR model

AwarenessEnrol now of the need for change
DesireCertified Scrum Master to support the change
Knowledge




		Style:Preparing, transitioning, embedding
ADKAR Multiple-choice	Awareness, Desire, Knowledge, Ability, ReinforcementQuestions:	Individual adoption stages 80

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Join thousands of successful Scrum learnersDiscover the essential skills required for effective change management and how they apply to unique organizational contexts. Read further for detailed insights.
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FAQs Which Scrum Master certification route should I choose?

Scrum.org and Scrum Alliance are both widely recognised Scrum Master routes. In most cases, either is a good choice. If your organisation already has a preferred route (or colleagues already hold one), it’s usually best to follow that for consistency. If you’re booking as an individual, choose the route that best fits your learning preference and career goals – and if you’re unsure, we can help you decide.
Is Change Management the course for you?Do Scrum Master qualifications follow the Scrum Guide?

Simon Buehring
23 Feb 2026Yes. The Scrum framework is defined b
Thinking about change management training? Learn what these courses involve and decide if it’s the right fit for you by reading further.

y the Scrum Guide, and recognised Scrum Master qualifications are based on the same core roles, events and artifacts. The exam style and supporting materials can vary by awarding body, but the underlying Scrum knowledge is consistent.
Can I take this course if I’m new to agile?
Yes. This course teaches Scrum from the ground up and is suitable for people who are new to agile ways of working. If you want a lighter introduction before taking a role-based course, you can also start with Scrum Essentials.
Is this course suitable for project managers?
Guiding your team through change using the Satir change model

Simon BuehringYes. Many project managers take Scrum Master training when they move into agile delivery environments or work closely with Scrum Teams. The course is especially useful if you need to facilitate Scrum events, support team collaboration, and understand how Scrum delivery differs from traditional project approaches.
23 Feb 2026What’s included in the course price?
Learn how the Satir change model can guide your team effectively. Discover practical steps to minimise resistance and enhance engagement. Scroll down to unlock strategic insights.
What’s included depends on the certification route you choose, but typically you’ll receive the live instructor-led training, course materials, and exam preparation support aligned to your route. Full inclusions are shown during booking, and we’ll confirm exactly what’s included before you enrol.
Do you offer private/team Scrum Master training?
Yes. We deliver Scrum Master training for organisations as private courses. This is ideal if you want consistent capability across a team or want the training aligned to your context. We can also advise on the best certification route for your organisation.
Can I study alongside a full-time job?

What is a business change manager?
Yes. Many learners take this course alongside work. Instructor-led online training runs on scheduled dates, and you’ll be guided on how to prepare and revise efficiently alongside your day job. If you need a different schedule, team training may be a better fit.
Simon BuehringStill have questions? Contact us by phone on 0207 148 5985, via live chat, email, or by completing the form below.

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Simon Buehring
19 Feb 2026
Discover the essential qualifications needed by change managers and how these credentials can boost your career. Read on for detailed information.

Navigating organisational change successfully with Kotter’s model

Simon Buehring
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Explore Kotter's 8-step model to navigate organisational change effectively. Understand each phase and enhance your transformation strategy. Keep reading to refine your change management skills.

How ADKAR can revolutionise your change management strategy

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23 Feb 2026Give us a call
Uncover the essentials of the ADKAR model to effectively manage change. Learn how to confidently guide your team through transitions. Continue reading to master change management strategies.
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