Change management: models, steps, and best practices

What is change management?Foundation

Change managementLearn the fundamentals of the governance framework. refers to the systematic process of planning, implementing, and overseeing organisational changes to achieve desired business outcomes.Practitioner

Change management encompasses strategies, techniques, and tools that help organisations prepare for, execute, and sustain change, whether related to processes, technologies, culture, or organisational structure.Includes Foundation & Practitioner combined option.

Effective change management seeks to minimise disruption, address resistance to change, and strengthen engagement among all Better Business Casesstakeholders™.Foundation

5. : Launch the initiative, ensuring leadership guidance and active support from Business Analysis Foundation change agentsLearn the fundamentals of business analysis..Modelling Business Processes
6. Manage resistance to changeGain practitioner certificate in modelling business processes.: Identify the sources of resistance and address them through communication and support.Business Analysis Practices
7. Monitor progress and reinforceGain practitioner certificate in business analysis practices.: Use metrics to track success and celebrate milestones.Requirements Engineering
8. Sustain changeGain practitioner certificate in requirements engineering.: Embed new ways of working into culture and practices for lasting results.Business Analysis International Diploma

Change management frameworksAll 4 courses bundled into this Diploma certification package.

Several AgileBAchange management frameworks® guide organisations through transitions. The most prominent include: – Agile Business Analysis

• Kotter’s 8-Step ProcessFoundation training
• Lewin’s Change FrameworkLearn the fundamentals of Agile Business Analysis.
• ADKAR frameworkPractitioner

Kotter’s 8-Step Process4-day course including Foundation.

1. Establish a sense of urgencyPMI
2. Form a guiding coalition®
3. Create a vision for changePMI-PBA
4. Communicate the visionSelf-paced course to prepare you for the exam (exam not included).
5. Empower broad-based actionBusiness Analysis Learning Library (BALL)™
6. Generate short-term winsCHANGE MANAGEMENT
7. Consolidate gains and produce more changeAPMG Change Management
8. Anchor new approaches in the cultureFoundation

Example: A retailer launching a new digital platform began with urgency around changing customer expectations, formed a cross-functional team, communicated a compelling vision, and celebrated early improvements to build momentum.Learn the fundamentals of enterprise change management.

Lewin’s Change ModelPractitioner

• UnfreezeIncludes Foundation & Practitioner combined option.: Prepare the organisation to accept change by challenging the status quo.PROGRAMME MANAGEMENT
• ChangeMSP: Transition through adoption of new behaviours and processes.®
• RefreezeFoundation : Stabilise the organisation by embedding changes into everyday practice.Learn the fundamentals of programme management.

Example: A manufacturer seeking to improve quality first destabilised old habits, implemented new protocols, then reinforced behaviours through training and recognition.Practitioner

ADKAR modelIncludes Foundation & Practitioner combined option.

• AwarenessINFORMATION TECHNOLOGY (IT) of the need for changeITIL
• Desire® to support the changeFoundation
• KnowledgeLearn the fundamentals of ITIL service management. of how to changeStrategist DPI
• Ability3-day ITIL Strategist: Direct, Plan & Improve (DPI) course. to implement changeSpecialist: DSV
• Reinforcement3-day ITIL Specialist: Drive Stakeholder Value (DSV) course. to sustain changeSpecialist: CDS

Example: In a software roll-out, employees learned why the upgrade was essential (Awareness, Desire), received hands-on workshops (Knowledge, Ability), and were rewarded for adoption (Reinforcement).3-day ITIL Specialist: Create, Deliver and Support (CDS) course.

Change management challengesIT Learning Library (ITLL)™

Organisations frequently encounter obstacles when managing change. Common challenges include:BUSINESS LEARNING LIBRARY (BLL)™

• Resistance to changeAgile Learning Library (ALL)™: Employees may fear job loss, uncertainty, or increased responsibilities.Business Analysis Learning Library (BALL)™
  Compliance Learning Library (CLL)™SolutionIT Learning Library (ITLL)™: Foster open communication, involve employees in decision-making, and provide adequate support.Business solutions
• Poor communication_blank: Inadequate information can cause confusion and low morale.Free tools
  AboutSolution_blank: Communicate regularly, using clear and consistent messaging across channels.
• Lack of leadership commitment: Without executive support, initiatives may falter.
  Solution: Gain leadership buy-in and ensure visible commitment throughout the transition.
• Cultural misalignmentBlog: Change may conflict with existing organisational culture.
  EXPLORE SUBJECTSSolutionSelect your preferred subject.: Integrate change efforts with culture change and organisational development strategies.
• Insufficient resources or planningPROJECT MANAGEMENT QUALIFICATIONS & WORKSHOPS: Poor planning can delay or derail change projects.Select your preferred qualification or workshop.
  SolutionPRINCE2 COURSES: Invest in Select your preferred training course below:project management , transition planning, and risk assessment.APM COURSES

Change management and business functionsSelect your preferred training course below:

• Organisational development : Change management techniques are often a core part of organisational development, aiming for long-term improvement in effectiveness.AGILE PROJECT MANAGEMENT COURSES
• Project managementSelect your preferred training course below:: Integrating change management with project managementPRINCE2 AGILE COURSES ensures project deliverables are adopted and sustained.Select your preferred training course below:
• Business transformation : Large-scale initiatives such as mergers or digitalisation depend on robust change management for success.BETTER BUSINESS CASES COURSES
• Stakeholder engagementSelect your preferred training course below:: Identifying and actively involving key stakeholders is crucial in minimising resistance and ensuring buy-in.
• LeadershipP3O COURSES: Strong, credible leadership drives the success of change initiatives through clear direction and support.Select your preferred training course below:

Change management best practices

• Establish clear communication strategiesWORKSHOPS tailored to different stakeholder groups.Select your preferred workshop below:
• Appoint dedicated change agents to guide and support the change process.AGILE QUALIFICATIONS
• Use data to inform decisionsSelect your preferred qualification. and measure progress through key performance indicators (KPIs).
• Encourage feedbackAGILE PROJECT MANAGEMENT COURSES from employees at every stage.Select your preferred training course below:
• Provide training and support to build new skills and confidence.PRINCE2 AGILE COURSES
• Integrate change into company cultureSelect your preferred training course below: to ensure lasting results.

Related concepts in change managementSelect your preferred training course below:

• Organisational development : A discipline focused on improving organisations through planned interventions in processes and culture.CHANGE MANAGEMENT QUALIFICATIONS
• Stakeholder engagementSelect your preferred qualification.: The ongoing process of involving those impacted by change in planning and implementation.
• Leadership in change managementAPMG CHANGE MANAGEMENT COURSES: The role of leaders in inspiring, directing, and supporting people through transitions.Select your preferred training course below:
• Risk management : Identifying, analysing, and mitigating risks that arise during change initiatives.PROGRAMME MANAGEMENT QUALIFICATIONS
• Process improvementSelect your preferred qualification.: Reviewing and enhancing business processes to align with new goals.