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Change management models

to ensure the investment is worthwhile. In this article we’ll give you 2 business case examples, provide you with a simple business case template for you to use, and explain how to write a business case.Knowledge Train is a Better Business Cases Accredited Training Organization.Enhance your skills with our expert-led courses

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+44 (0)207 148 5985 {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.knowledgetrain.co.uk/#organization","name":"Knowledge Train","url":"https://www.knowledgetrain.co.uk/"},{"@type":"WebSite","@id":"https://www.knowledgetrain.co.uk/#website","url":"https://www.knowledgetrain.co.uk/","name":"Knowledge Train","publisher":{"@id":"https://www.knowledgetrain.co.uk/#organization"},"inLanguage":"en-GB"},{"@type":"WebPage","@id":"https://www.knowledgetrain.co.uk/agile/agile-faqs/what-is-an-agile-way-of-working/#webpage","url":"https://www.knowledgetrain.co.uk/agile/agile-faqs/what-is-an-agile-way-of-working","name":"What is an Agile way of working? | Knowledge Train","datePublished":"2026-03-18T12:59:29+00:00","dateModified":"2026-03-18T12:59:29+00:00","isPartOf":{"@id":"https://www.knowledgetrain.co.uk/#website"},"inLanguage":"en-GB"},{"@type":"Person","@id":"https://www.knowledgetrain.co.uk/author/knowledgetrain","name":"Simon Buehring","url":"https://www.knowledgetrain.co.uk/author/knowledgetrain","image":{"@type":"ImageObject","@id":"https://www.knowledgetrain.co.uk/training-courses/simon-96x96-2-96x96.webp","url":"https://www.knowledgetrain.co.uk/training-courses/simon-96x96-2-96x96.webp","caption":"Simon Buehring","inLanguage":"en-GB"},"sameAs":["https://www.knowledgetrain.co.uk/about/simon-buehring"],"worksFor":{"@id":"https://www.knowledgetrain.co.uk/#organization"}},{"@type":"Article","headline":"What is an Agile way of working? | Knowledge Train","datePublished":"2026-03-18T12:59:29+00:00","dateModified":"2026-03-18T12:59:29+00:00","author":{"@id":"https://www.knowledgetrain.co.uk/author/knowledgetrain","name":"Simon Buehring"},"publisher":{"@id":"https://www.knowledgetrain.co.uk/#organization"},"description":"Click to read this PRINCE2 frequently asked question: What is an Agile way of working?","name":"What is an Agile way of working? | Knowledge Train","@id":"https://www.knowledgetrain.co.uk/agile/agile-faqs/what-is-an-agile-way-of-working#richSnippet","isPartOf":{"@id":"https://www.knowledgetrain.co.uk/agile/agile-faqs/what-is-an-agile-way-of-working/#webpage"},"inLanguage":"en-GB","mainEntityOfPage":{"@id":"https://www.knowledgetrain.co.uk/agile/agile-faqs/what-is-an-agile-way-of-working/#webpage"}}]} How can we help? [email protected] Better Business Cases Foundation self-paced onlineHealthcare

{"@context":"https://schema.org","@type":"Question","name":"What is an Agile way of working?","text":"What is an Agile way of working?","acceptedAnswer":{"@type":"Answer","text":"An Agile way of working embraces change as a natural occurrence rather than trying to stop it. Agile ways of working are based upon the 12 Agile principles, and represent flexible and adaptive ways of working.\n","dateCreated":"2026-03-18T12:59:29+00:00"},"author":{"@type":"Person","name":"Simon Buehring"},"dateCreated":"2026-03-18T12:59:29+00:00","dateModified":"2026-03-18T12:59:29+00:00","datePublished":"2026-03-18T12:59:29+00:00","mainEntityOfPage":{"@type":"WebPage","@id":"https://www.knowledgetrain.co.uk/agile/agile-faqs/what-is-an-agile-way-of-working"}} In the healthcare industry, the Five Case Model has been used to analyse and resolve issues related to patient care and hospital operations. For example, it has been used to evaluate options for improving the efficiency of the discharge process and to make recommendations for reducing re-admissions. Submit£699 +vatManufacturingAgile related articles Let’s now look at this example business case.In the manufacturing industry, the Five Case Model has been used to analyse and resolve problems related to production and supply chain management. For example, it has been used to evaluate options for reducing waste and increasing efficiency in the production process.

Executive summaryGovernment

OUR VALUESThis sample business case contains an executive summary. This section briefly describes the selected option and the key benefits it will bring.In the government sector, the Five Case Model has been used to analyse and resolve a wide range of problems, including policy issues, infrastructure planning, and resource allocation. For example, it has been used to evaluate options for improving public transportation and to make recommendations for reducing traffic congestion.

Our 6 core values are everything we do. They include:ReasonsFinance IntegrityThe reasons for the project are clearly spelled out when describing the 3 current problems which the company faces.In the finance industry, the Five Case Model has been used to analyse and resolve problems related to investment and United KingdomDiversityOptionsrisk management

FairnessIn this example, there are 2 options (other than do nothing) which have been examined. Each option is summarized and the reason why option 3 is the preferred option has been stated.. For example, it has been used to evaluate options for managing financial risk and to make recommendations for optimising investment portfolios.

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What is Agile? InnovationThe expected benefits of reduced overheads are clearly stated. Benefits should be measurable and quantifiable. That means that the benefits can be measured later. But what about the reduced errors, rescheduled appointments and customer contract cancellations? Aren’t they benefits?Conclusion

Simon Buehring Dis-benefitsThe 5 Case Model has been successfully applied in a variety of industries and business situations and has proven to be a valuable tool for decision-makers looking to navigate complex challenges. Whether you’re working in healthcare, manufacturing, government, finance, or another industry, the 5 Case Model is a powerful tool for making data-driven decisions and achieving your goals.

19 Feb 2026 SOCIAL RESPONSIBILITYThis example also contains a dis-benefit which is that the back-office staff morale will be lower due to reduced overtime payments. A dis-benefit, if you’re wondering, is a negative consequence of a project. It’s not the same as a risk which implies something uncertain. A dis-benefit is something which you know will happen because of the project and it has negative consequences for the organisation. It’s the opposite of a benefit!Enhance your skills with our expert-led courses

SearchSome of the charities we have helped over the years:Timescales Explore the evolution of Agile from a niche software development tool to a mainstream strategy. Read on to understand its significance. Just as we saw in the previous example, the business case contains 2 timescales – the project timescales (i.e. the time it will take to complete the project) and the benefits realization timescales (i.e. the time over which benefits are expected to be realized).

Costs

Again, there are 2 costs – project costs and the ongoing operational costs over the benefits realization timescale. When the decision is taken whether to invest in this project, the total costs (i.e. project costs and ongoing operational costs) are weighed against the expected benefits over the same time period.Instructor-led

RisksBetter Business Cases Practitioner (with Foundation) course One major risk has been identified in this example, but on your project, there could be many risks. United Kingdom Investment appraisal£2,400 +vat

AustriaAWARDSThe final section is the investment appraisal. The investment technique used in this example is called net benefits. As you can see from the table, the project and operational costs are recorded for each year of the investment.

How APMG Change Management qualifications can help your career

Agile transformation: What should ‘good’ look like (and what to be wary of)?Bulgaria The net benefits are simply the total benefits minus the total costs. This shows that the company will start to get a return on its investment sometime towards the end of year 2. This knowledge is vital if the decision-makers are to take a sensible decision about whether to invest in the project.

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23 Feb 2026Czech Republic business case templateSelf-paced

Denmark is free to download.Better Business Cases Practitioner (with Foundation) self-paced onlineUnlock the secrets of successful Agile transformation. Scroll down to watch the insightful webinar video now.Estonia Summary

Finland A business case is the most important document on any project. That’s because it justifies the investment.£1,199 +vat

France+44 (0)207 148 5985It helps an organisation be clear about why a project is needed, and what the results of the investment will be. This is crucial because no organisation has unlimited funds to spend on an unlimited number of projects. Therefore, a business case gives confidence to senior managers when deciding to invest in one project rather than another.

Germany However, as you have seen in this article, a business case is something which you can find useful when taking major decisions in your own personal life. Remember – a business case doesn’t need to be a lengthy document. It could easily be a few notes scribbled on the back of something or even sent in an email. Greece[email protected]Whatever form your business case takes, remember one thing – it will help you or your organisation take sensible decisions about committing time and resources to a project or activity. Ireland Remember, if you want to learn more about developing a business case, and learn many of the techniques useful for assessing business problems, consider attending a classroom Self-paced

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Unveiling the impact of Senge’s system thinking model on change management

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Simon BuehringMalta [1] HM Treasury. (2022). The Green Book – Central Government Guidance on Appraisal and Evaluation. Retrieved from https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1063330/Green_Book_2022.pdf

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PolandUnited Kingdom Instructor-ledDelve into Lean management, a philosophy of continuous improvement and learning. Read more on how it transforms businesses.Portugal Subscribe nowBetter Business Cases Practitioner (with Foundation) course

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The essentials of Lewin’s change model for successful change management

Agile ManifestoFinlandHunting project management jobs in the UK? Discover the best job sites to help you on your way. Scroll down for information on where to find project management jobs.What makes a good business case?

GermanySimon Buehring There are several things you can use to check whether your business case is adequate or not. Here’s a checklist of 13 questions to ask yourself before you submit your business case to your sponsor for approval:

Greece23 Feb 2026 Are the reasons for the project consistent with the corporate,

Ireland portfolio or

programme management

strategies?

Project management degrees in the UKIs the project planKnowledge Train aligned with the business case? (e.g. are the costs and timescales in the project plan correctly reflected in the business case?)

20 Mar 2026Are the benefits clearly identified and justified?

Is Change Management the course for you?

Looking to further your career with a project management degree from a UK university? Our guide will walk you through the best project management degrees available and help you find the perfect degree to help you take your career to the next level.Is it clearly defined what will judged a successful outcome?

If the project requires external procurement, is the preferred sourcing option stated, and why?

Is it clearly stated how any necessary funding will be obtained?

Does the business case include non-financial, as well as financial criteria? Does the business case include operations and maintenance costs and risks?

Does the business case include project costs and risks?

Does the business case conform to organisational accounting standards (e.g. break-even analysis and cash-flow conventions)?

WBS – Work Breakdown StructureAre the major risks faced by the project explicitly stated, together with any proposed responses? How do you write a good business case?Knowledge TrainA good business case must contain certain key information including:

19 Feb 2026The reasons for doing the project;

If you want to ensure that your project is managed successfully, then you need to be sure to use the Work Breakdown Structure. Read this guide to learn more about this valuable tool and how you can use it.Project and operational costs;

Benefits, expressed in measurable terms;

Investment appraisal (or cost benefit analysis);

Major risks and their mitigation plans;How long is a business case?

A good business should be long enough that it contains all the information needed for the decision-makers to take an informed decision about whether to invest in the project. That means, remove any waffle, and only include information which helps decision-making.

What’s included in a business case?

The following are the most important items to put into a business case:Executive summary – summarizes the key points;The reasons for the project (answers the question ‘Why are we doing this?’);

The options considered – e.g. do nothing, do something, or do something else – (answers the question ‘What’s the best option?’);

How ADKAR can revolutionise your change management strategy

Costs – both project and operational – (answers the question ‘How much will it cost?’);

Investment appraisal – weigh up costs, times, risks against benefits – (answers the question ‘Is it worth it?’);

Major risks – (answers the question ‘What if?’).

What is a business case template?A business case template serves as a starting point when writing a business case. It is reusable and can be used across all your projects. Depending upon its needs, your organisation may have different business case templates, each one used for different scales of projects.

You can download an example

business case template here

What is PRINCE2?. Strategist DPI What is the purpose of a business case? 3-day ITIL Strategist: Direct, Plan & Improve (DPI) course. Simon BuehringThe purpose of a business case is simple – it’s used to justify an investment in an activity. Typically, in an organisation this activity is a project. It helps give confidence to management that their investment is worthwhile and will realize benefits for the organisation.

Specialist: DSV 29 Apr 2026Who owns a business case?

Is change management a good career choice?

Specialist: CDS PRINCE2 (Projects IN Controlled Environments) is a structured project management method used to plan, control and deliver projects through defined roles, stages and management products. It is used by project managers, project teams and governance groups such as a Project Board to improve control, business justification and delivery outcomes.By owning the business case, it means this person is accountable for ensuring that any investment decisions which are taken based upon the information within the business case are worthwhile.

Key takeawaysIT Learning Library (ITLL)™19 Feb 2026

Different change models suit different scales of change and different human impacts. BUSINESS LEARNING LIBRARY (BLL)™ Subscribe now

Use Lewin’s three stages to frame straightforward organisational change from start to stabilisation.Understand how Agile principles revolutionize project delivery and quality. Read on to learn about their application in various industries.Agile Learning Library (ALL)™ Apply Kotter’s eight steps when coordinating large, complex transformation programmes. Business Analysis Learning Library (BALL)™

Use Senge’s systems view to understand how change spreads and affects individual staff over time. Compliance Learning Library (CLL)™ {"@context":"https://schema.org","@type":"ImageObject","contentUrl":"https://www.knowledgetrain.co.uk/training-courses/how-to-write-a-business-case-890x501.webp","description":"How To Write a Business Case","license":"https://www.knowledgetrain.co.uk/license","acquireLicensePage":"https://www.knowledgetrain.co.uk/license","creditText":"Knowledge Train","uploadDate":"2023-05-18T08:21:15.000Z","copyrightNotice":"© 2023 Knowledge Train Limited. All rights reserved.","creator":{"@type":"Organization","name":"Knowledge Train","url":"https://www.knowledgetrain.co.uk"}}

Borrow Satir and Kubler Ross to anticipate emotional responses and reduce disruption during change. IT Learning Library (ITLL)™

Use ADKAR to diagnose and build individual readiness through Awareness, Desire, Knowledge, Ability, and Reinforcement. Business solutionsDeveloping your project management careerRelated articlesApply McKinsey 7-S to align key organisational elements and track progress and issues clearly. _blank AboutSimon Buehring

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What qualifications do change managers need?

Contents Developing your project management career takes strategic planning. Discover actionable strategies to advance in the field by reading this article.

Select your preferred subject. 22 Apr 2026

Contents

PROJECT MANAGEMENT QUALIFICATIONS & WORKSHOPS Six Sigma offers tools for improving business processes and quality. Read on to see how it can benefit your projects. IntroductionSelect your preferred qualification or workshop.