Yes. Candidates who already hold an ITIL v3 Foundation qualification or are experiencAgile principles focus on delivering value early, learning fast, and supporting people to do their best work.
- Deliver a usable product early and improve it through frequent, small releases.
- Welcome changing requirements and use feedback to protect business value and relevance.ed ITSM practitioners may want to forgo training and proceed immediately to the ITIL Foundation exam. When you choose to book your ITIL Foundation exam through us, we will give you 7-days’ access to our online Foundation course free of charge.
- Keep business stakeholders and developers working together daily to reduce misalignment and rework.Can I take the ITIL Foundation exam online?
- Measure progress by working software, not by documents, plans, or partial outputs.
- Maintain a sustainable pace, prioritise technical excellence, and simplify processes to stay adaptable.
- Use self-organising teams and regular retrospectives to continuously adjust how work is done.Yes. Wherever you are located, UK or overseas, you can sit an ITIL Foundation exam online. The only requirement is a stable internet connection, a computer, and a web cam. You can book an exam with as little as 24 hours’ notice.

IntroductionPhone
Agile is based on 4 key values and 12 key principles. While the agile values provide project managers and developers with a very general overview of what it means to be ‘agile,’ and help guide the agile process, the 12 agile principles give examples of how agile should be implemented.
The 12 agile principles underpin every successful agile project and can inspire even non-agile teams. They form a core part of any Emailagile project management course .
1. Early and continuous delivery of valuable softwareSubmit
When developing a product, speed and precision is key. Should development take too long, there is an increasing risk that the final product will no longer satisfy rapidly changing market demands and consumer needs.
Traditional methods may often develop a product in a vacuum, following a strict development plan with no deviation which results in delivering a final product that is already obsolete.
Agile aims to deliver a functioning product in the very first development iteration. It will be a long way from being finished; but it just has to give the customer enough of an idea so that developers can receive valuable feedback. In doing so, agile projects can tailor the product as it is being developed to deliver something that satisfies customers’ needs.
Agile takes large tasks and breaks them up into smaller, more manageable chunks. The interactive nature of agile not only improves project development but also service delivery.
2. Embrace changeOr chat with us using the link at the bottom of the screen.
Project development is becoming increasingly unpredictable. Markets are becoming more complex and the number of diverse products available to consumers grows every day. It’s nearly impossible to predict what the final requirements of a project will be and as such, development projects are an increasingly risky.Contact us with questions about the courses on this page, or about which project management certification or training is best for you.
Most businesses don’t like risk, but what is even less desirable is wasting time and resources developing a product that’s no longer relevant by the time it’s finally completed. By welcoming change and actively seeking to make improvements through consumer feedback, businesses can gain a competitive edge – their products will satisfy the immediate needs of consumers and their products will be guaranteed to provide business value.Terms
People change, times change, markets change. Trying to fight it is pointless. Traditional project management usually sees change as a problem to be solved, but agile embraces change and uses it to the customer’s advantage.Customer Support
3. Frequent delivery
This principle may closely mirror the first, but while the first states that products should be delivered [email protected]earlyJoin Our Team, this principle goes a little more into detail as to why products should be delivered continuously[email protected]. Copyright © 2005-2026 Knowledge Train Limited.
7. Working software
Replace ‘software’ with ‘products’ and you’ll find a fairly self-explanatory principles applicable to every project every developed. This principle came about in response to excessive documentation and procedures in the Manage ConsentIT industry that slowed development.To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
In other industries, this principle might be summarized as such: “A working product is more valuable than a checklist.” Requirements analysis documents, models and mock-ups may be useful, but they aren’t very useful if you can’t convert this information into a working product.
Project managers and business owners alike need to focus on minimizing paperwork and maximizing productivity. Unfinished products are inventory and inventory is an expense that provides no value.
8. Stable work environmentsFunctional
Agile promotes the idea of sustainable development. In short, this means that with the correct implementation of agile methods, there should never be the need for developers to work ridiculous hours just to meet deadlines.
Agile requires stakeholders, customers and developers to act as one coherent team. When everyone involved feeds information into an agile framework, it becomes very easy to create accurate forecasts, budgets and timelines. Always active
Customers tell developers what they need, stakeholders understand how changes may affect development and teams can make informed decisions as to how progress is to be made. No one is left out of the loop and no one is taken by surprise by unexpected developments.
This helps reduce stress and avoids employee ‘burn out.’
9. Quality assuranceThe technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Many businesses prioritize speed or quantity over quality. In some cases, this makes a lot of sense. Sometimes customers don’t care as much for quality so whether or not a product works.
But, if development teams neglect quality for too long, their ability to adapt the product to suit current consumer demands diminishes and it becomes less agile.Preferences
10. Simplicity
This principle is like number 7: working software. But while the focus of that principle was about removing unnecessary documentation, this principle focuses more on processes.
This principle can be achieved in several ways. Firstly, you can remove bloated processes that do not contribute to the overall quality or progress of a project. Secondly, you can rely on automation to complete repetitive or time-consuming tasks. Or thirdly, you might use pre-existing assets from past projects rather than creating ones from scratch each time you begin something new.
This principle should be an ongoing effort. Agile teams need to recognize that there is always room for improvement. Technology provides us more varied, easier ways of doing things. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.Project management research helps managers and business continuously improve their practices to suit modern trends etc.Statistics
Being agile requires businesses hold weekly or even daily meetings. A large part of these should be dedicated towards finding new and better ways of accomplishing tasks.
11. Self-organizing teams
This principle is similar to number 5: autonomy and motivation. The difference here lies in the comparison between agile teams and traditional development teams. Traditional methods often compartmentalize their development teams. For example, ‘Team A’ completes one task, then passes it on to ‘Team B’ who layers their contribution on top of this etc.
Doing so requires communication, feedback, an understanding of agile methods and an environment that encourages both innovation and learning from mistakes.
No team acts perfectly but a mature, informed and responsible team can improve itself by taking both pro-active and reactive measures to improve development.

