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– A popular book on maximising your productivity and setting priorities even when plans are interrupted. A helpful lesson to anybody of mastering the art of relaxation while increasing productivity.

Project Management For Dummies (Stanley E. Portny)
– In my experience the “For Dummies” books have always been a fantastic introduction to the chosen subject area. This 4
th
edition of the book principles of successful
Acceptproject management
and shows you how to motivate any team to gain maximum productivity, including the latest trend of using social media within your project.
5.
The Mythical Man-Month (Frederick P. Brooks Jr)
– The classic book of essays on the human elements of software engineering and project management, with a combination of software engineering facts and thought-provoking opinions.
6.
Critical Chain (Eliyahu M. Goldratt)
– A fictional business novel that explores the Theory of Constraints principles and applies them to problems in project management, a follow-up to the author’s previous book ‘The Goal’. A nice text-book alternative!

Project Management:

A Systems Approach to Planning, Scheduling and Controlling (Harold R. Kerzner) – The eleventh edition of this book states to be even more aligned to the PMBok

8.
The Fast Forward MBA in Project Management (Eric Verzuh)
– Both an excellent desk reference and introductory guide for beginners and experienced alike.
9.
The Lazy Project Manager (Peter Taylor)
– Fortunately the author is not implying that we do absolutely nothing, but to approach work using the Pareto Principle; that only 20 per cent of the things we do during our working day really matter. Quite an entertaining read that includes a chapter about eating dinosaurs and why the Jungle Book’s ‘Bare Necessities’ should be the productive lazy theme tune. Learn simple techniques to master the art of “productive laziness”.
10.
Managing Successful Projects With PRINCE2
®
7
th
Edition. Known as the PRINCE2 manual this book wasn’t chosen from the online communities, but I added it in because I think it’s a valuable asset for every project manager. After all, PRINCE2 is the worlds’ most popular project management methodology and is therefore essential reading for all

project managers

.Enhance your skills with our expert-led courses

li>7. Harold R. Kerzner (2013). PRINCE2 Agile Practitioner (with Foundation) self-paced online <
span>The four dimensions of Service Management Project Management: A Systems Approach to Planning, Scheduling and Controlling >£1,399 +vat. 11

> thThe technical storage or access that is used exclusively for statistical purposes.<
li> ed. New Jersey: John Wiley & Sons, Inc. 1296. ISBN-13: <
span>A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services 978-1118022276The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.>Self-paced8. Eric Verzuh (2008).
>AgilePM Practitioner (with Foundation) self-paced onlineThe Fast Forward MBA in Project Management <
li> . 3 <span>Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value£1,299 +vatrd

>Essential quality management tools and techniques ed. New Jersey: John Wiley & Sons, Inc. 480. ISBN-13:
>To effectively manage project quality, professionals rely on a variety of tools and techniques. These methods help teams analyse data, make informed decisions, and improve processes throughout the project lifecycle.978-0470247891Marketing<
li>Affinity diagrams9. Peter Taylor (2010). <
span>How ITIL practices maintain the value provided by current ITIL processes and expand to be integrated to different areas of service management and IT, from demand to value.Affinity diagramsThe Lazy Project Manager: How to be twice as productive and still leave the office early > are visual tools used to organise large amounts of information into logical groups. They are particularly useful for:. United Kingdom: Infinite Ideas. 152. ISBN-13:
>Brainstorming sessions978-1906821678Marketing
>PDPCs use a tree diagram format to map out the steps of a process and potential issues that could arise at each step. This enables teams to prepare for a range of scenarios and improve the overall resilience of the project.Manage options<
Interrelationship diagramsManage services
Interrelationship diagramsManage {vendor_count} vendors< are diagrams that show the cause-and-effect relationships between different factors in a complex situation. They are often used to:Read more about these purposes
Identify the root causes of problems <
>
li>The nature, use, and interaction of the guiding principles
>
li>The four dimensions of service management
>li>The purpose and components of the ITIL v4 service value system
>
li>The interconnected nature of the service value chain and how this supports value streams
>
li>The inputs, outputs, and purpose of each value chain activity
>
li>The purpose and key terms of 15 ITIL v4 practices>li>Understanding the 7 ITIL v4 practices>
li>ITIL v4 practices and how they fit within the service value chain.
>
>","about":"ITIL 4 Foundation course","abstract":"
p>ITIL 4 Foundation instructor-led online course covering the full syllabus, with course materials, exam and certification
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PRINCE2 Agile glossary

Simon Buehring 19 Feb 2026Preferences Access a comprehensive glossary of terms from PRINCE2 Agile to enhance your understanding of its unique vocabulary. Essential for practitioners.

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How PRINCE2 Agile qualifications can help your career
Simon Buehring

19 Feb 2026Statistics

PRINCE2 Agile was developed in response to popular demand. It combines the flexibility of agile with the defined governance of PRINCE2. PRINCE2 Agile gives PRINCE2 project managers the tools needed to manage agile projects. Statistics See how ITIL supports digital and IT-enabled services and Learn the ITIL 4 service value system and practicesKey Performance Indicators Prepare confidently for the ITIL 4 Foundation exam (KPIs) that will allow you to measure and track the quality performance of the project. When selecting your quality metrics and KPIs, keep in mind the following: Who this course is for

Align with project objectives IT professionals working in support, operations, or delivery
Are measurable and data collection is feasible HM Treasury Green Book – what is it?Service managers and team leaders in IT or digital roles
Meet industry or client-specific standards Professionals moving into IT service management
Can be used to drive improvements.The technical storage or access that is used exclusively for statistical purposes.Simon BuehringAnyone planning to take the ITIL 4 Foundation exam

Examples of quality metrics may include defect rates, customer satisfaction scores, on-time delivery rates, etc. 19 Feb 2026Benefits

Incorporating quality management tasks in project planningThe technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Build ITSM basics

Integrate quality management tasks and activities into your Discover the HM Treasury Green Book's guidelines for evaluating policies and projects. Read on to understand its monitoring and evaluation directives. project schedule Learn the key concepts, practices, and terminology of modern IT service management. and Improve service qualitywork breakdown structure . This will help to: Apply ITIL guidance to design, deliver, and support reliable IT services.

Allocate resources and time for quality tasks Marketing Boost your career
Ensure team members are aware of their quality-related responsibilities
Synchronise quality activities with other project tasks. Gain a globally recognised ITIL qualification valued by IT professionals and employers.

Review and update the quality tasks as the project progresses to ensure alignment with project objectives.PRINCE2 Agile cost Learn from experts

Conducting regular quality reviews and audits Marketing

Perform regular Simon Buehring Train with experienced ITIL practitioners who bring real-world service management examples.quality reviews28 Apr 2026 Study your way and auditsUnderstand the costs of PRINCE2 Agile courses and what to expect beyond the course fee. Read on to plan your budget effectively. Choose live online training or self-paced study to fit your schedule. throughout the project to ensure that quality standards are being met. This may include: Everything included

Conducting periodic quality reviews at project milestones
Performing internal quality audits Course, digital materials, and ITIL 4 Foundation exam are all covered in one price.
Engaging external quality auditors, if required The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.Delivery
Documenting findings and recommendations from quality reviews and audits Compare learning options to find the format that suits you best.
Implementing corrective actions based on quality review findings. Manage options

Following these steps will help you effectively incorporate quality management practices into your project management processes, enabling your team to deliver high-quality outcomes that meet or exceed stakeholder expectations. Manage services

Enhance your skills with our expert-led coursesThe Rise of AI: How AI is Revolutionising Project ManagementManage {vendor_count} vendorsDelivery

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Scheduling a project can be an important aspect of managing a project. In this article, we will be looking at how you can develop schedules that work, and resources that will help your project stay on schedule. Scroll down to read more.

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Understand the strategic benefits of project portfolio management in aligning projects with organizational goals. Learn more by reading on. Functional

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As someone moving from a purely technical role into a more service-focused position, ITIL 4 Foundation helped me see the bigger picture. Knowledge Train’s trainer linked the framework to real situations like incident handling, change approvals, and customer communications. Always active
What is PMP Certification? | How to Get Project Management Professional CertifiedGeorge D., Infrastructure Engineer

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29 Apr 2026
I came in with almost no ITIL knowledge and left feeling confident about how services, value, and practices fit together. The trainer avoided jargon and always used simple, relatable examples. That made a big difference to my understanding and to my exam result. PMP certification is a globally recognised qualification for project managers, awarded by the Project Management Institute (PMI). It demonstrates advanced knowledge and experience in project management and is highly valued across multiple industries worldwide.Kevin S., Delegate
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Can large project management practices be scaled down? Explore the application of these practices in smaller projects by reading further.
What impressed me most was how quickly I could apply the ideas at work. Concepts like the service value system and practices gave me a language to discuss improvements with my manager and colleagues. The certification was the bonus on top.
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Risk management on projects{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What is ITIL?","acceptedAnswer":{"@type":"Answer","text":"ITIL stands for Information Technology Infrastructure Library. It is a set of best practices for IT service management. These practices help businesses deliver high-quality IT services. ITIL offers a framework for managing IT services effectively and efficiently. It is widely known for its standards, especially in ITIL v3. Achieving ITIL certification can help professionals improve their skills in managing IT services."}},{"@type":"Question","name":"Why is ITIL important for IT service management?","acceptedAnswer":{"@type":"Answer","text":"ITIL is important for IT service management because it provides many benefits. It helps organisations optimise their service delivery. This improves efficiency and customer satisfaction. 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ITIL's consistency with different knowledge management standards makes it complementary to related frameworks. Using ITIL alongside other frameworks can improve overall IT service management."}},{"@type":"Question","name":"What topics are covered in the ITIL Foundation exam?","acceptedAnswer":{"@type":"Answer","text":"The ITIL Foundation exam covers topics essential for understanding the ITIL framework. Key subjects include IT service management principles, core concepts, and components of the ITIL framework. The exam focuses on areas like service lifecycle, service operation, and continual improvement processes."}},{"@type":"Question","name":"How to prepare for the ITIL Foundation exam?","acceptedAnswer":{"@type":"Answer","text":"Preparing for the ITIL Foundation exam requires a good study plan. Use reliable study materials and training resources. Practice with sample questions and follow effective study strategies. Tips for preparation include setting a study schedule, reviewing course content regularly, and seeking guidance from ITIL instructors."}},{"@type":"Question","name":"What to expect on exam day?","acceptedAnswer":{"@type":"Answer","text":"On the day of the ITIL Foundation exam, expect a structured and formal experience. The exam format includes multiple-choice questions with a set duration. Review all procedures and requirements beforehand to avoid surprises. The exam environment will be controlled to ensure fairness for all candidates. Knowledge Train offers quality ITIL Foundation courses to help you succeed in your certification journey."}},{"@type":"Question","name":"What are the core components of ITIL?","acceptedAnswer":{"@type":"Answer","text":"The core components of ITIL Foundation include: Service lifecycle: The stages a service goes through from start to finish. Processes: Activities done at each stage of the service lifecycle. Practices: Best methods organisations should use to manage services well. Framework: ITIL’s systematic approach to service management. These components are essential to understanding how ITIL works and how to apply it within an organisation. Understanding ITIL service lifecycle The ITIL service lifecycle is divided into five phases, each with specific goals and processes: Service strategy: Defines the services to be offered. Service design: Plans and designs the IT services. Service transition: Manages changes in IT services. Service operation: Ensures effective delivery of IT services. Continual service improvement: Improves services based on feedback and performance data. Understanding these phases helps grasp how services evolve over time."}},{"@type":"Question","name":"What is ITIL's Four Dimensions Model?","acceptedAnswer":{"@type":"Answer","text":"ITIL’s Four Dimensions Model offers a complete view of service management from four perspectives: Organisations and people: Focuses on human resources and structure. Information and technology: Involves tools and technology used in delivering services. Partners and suppliers: Considers roles of third-party partners and suppliers. Value streams and processes: Looks at workflows and processes that create value. This model ensures all elements are considered in managing services, providing a detailed approach."}},{"@type":"Question","name":"Service strategy: What does it entail?","acceptedAnswer":{"@type":"Answer","text":"Service strategy is about setting business goals and creating value. This module helps in understanding how to manage a service portfolio and develop effective strategies. Key aspects include: Service portfolio management, Strategy management, Demand management, Financial management, Value co-creation"}},{"@type":"Question","name":"What is covered in service design?","acceptedAnswer":{"@type":"Answer","text":"Service design focuses on designing IT services that meet the needs of the business. This module ensures that services are reliable and efficient. Topics covered are: IT service continuity, Availability management, Capacity management, Design coordination, Service level management, Service catalog management"}},{"@type":"Question","name":"What are the key aspects of service transition?","acceptedAnswer":{"@type":"Answer","text":"Service transition ensures that new or modified services are launched smoothly
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Knowledge Train
. This module handles the processes involved in making changes to services. Important components include: Change management, Release management, Deployment management, Service validation, Testing, Transition planning, Support management, Configuration management"}},{"@type":"Question","name":"What types of ITIL training are available?","acceptedAnswer":{"@type":"Answer","text":"Finding the right ITIL training is crucial for your learning journey. There are several types of training available, including: Instructor-led training, E-learning, Self-paced learning, Classroom courses, Webinars, Study materials, Certifications"}},{"@type":"Question","name":"What comes after ITIL Foundation?","acceptedAnswer":{"@type":"Answer","text":"After obtaining the ITIL Foundation certification, you can pursue advanced certifications. The next steps typically include: ITIL Practitioner, Intermediate levels, ITIL Expert. These certifications focus on lifecycle management and provide a clear certification pathway for advancing yo19 Feb 2026 ur career. They open doors to further qualifications and advanced knowledge in IT service management."}},{"@type":"Question","name":"How can ITIL certification enhance your career?","acceptedAnswer":{"@type":"Answer","text":"Earning an ITIL Foundation certification can boost your career. This certification gives you valuable skills and knowledge in IT service management (ITSM). By gaining this certification, you can improve your job prospects and grow professionally. ITIL certification is well-recognised in the industry, helping you develop new skills and advance your career."}},{"@type":"Question","name":"What jobs can you get with an ITIL Foundation certification?","acceptedAnswer":{"@type":"Answer","text":"With an ITIL Foundation certification, many job positions become available to you in IT service management. You can explore various career paths such as: IT service manager, Process coordinator, Service desk manager, Incident manager, Change manager. These roles focus on customer service, management, and
IT operations. They offer a range of employment options in different industry sectors."}},{"@type":"Question","name":"Where to find ITIL study materials and resources?","acceptedAnswer":{"@type":"Answer","text":"If you're preparing for ITIL certification, many study materials and resources are available: Online guides: Online guides help you understand the basics. Training courses: Enrol in training courses, both free and paid, covering all aspects of ITIL. Books: There are essential books that provide detailed information about ITIL. Exam preparation: Use these materials to prepare effectively for ITIL exams."}},{"@type":"Question","name":"How to join ITIL forums and discussion groups?","acceptedAnswer":{"@type":"Answer","text":"Joining the ITIL community can help you learn and network: Online forums: Join online forums where professionals talk about ITIL topics. Discussion groups: Be part of discussion groups to share knowledge. Engage with professionals: Connecting with other professionals offers new insi ghts and advice. Collaboration: Learn from the experiences of others in the ITIL community."}}]}Discover how risk management on projects contributes to project success. Learn proven strategies to mitigate risks and increase the chance of achieving your project goals.

The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

– A popular book on maximising your productivity and setting priorities even when plans are interrupted. A helpful lesson to anybody of mastering the art of relaxation while increasing productivity.

Project Management:

li>7. Harold R. Kerzner (2013). PRINCE2 Agile Practitioner (with Foundation) self-paced online <

>AgilePM Practitioner (with Foundation) self-paced onlineThe Fast Forward MBA in Project Management <

li>Affinity diagrams9. Peter Taylor (2010). <

Interrelationship diagramsManage services

li>The four dimensions of service management

>

Conducting regular quality reviews and audits Marketing

APM PFQ blended onlineDiscover how artificial intelligence is reshaping project management. Watch our webinar recording of Mashhood Ahmed to gain innovative insights and practical applications.DenyMaterials

PRINCE2 Agile Practitioner (with Foundation) self-paced online {title}Instructor-led

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Knowledge Train

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