The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.

Statistics

. Quality becomes a driving force for continuous improvement across all areas of operation as it becomes ingrained in the organisational culture.

  • Or chat with us using the link at the bottom of the screen.Prioritise areas for improvement.Netherlands

By mapping out the connections between various elements in a system, teams can gain a better understanding of how different factors influence one another and contribute to the overall project outcomes.Contact us with questions about the courses on this page, or about which project management certification or training is best for you.Poland

Prioritisation matricesFinance FAQsPortugal

Prioritisation matricesContactRomania are tools that teams can use to make decisions by evaluating different options against a set of criteria. They are often used to:CookiesSlovakia

  • Rank project tasks or requirementsPrivacySlovenia
  • Allocate resources effectivelyTermsSpain
  • Make data-driven decisions.Customer SupportSweden

Teams can assign weights to each criterion and then score the different options to ensure that decisions are aligned with project goals and stakeholder priorities. Other countries

Network diagrams[email protected]Home

NetworkJoin Our TeamProject Management PRINCE2 Agilediagrams[email protected]PRINCE2 Agile certification visually represent the sequence of activities within a project, as well as their interdependencies. The following objectives may be achieved with the help of network diagrams: Copyright © 2005-2026 Knowledge Train Limited.

Two of the most common types of network diagrams include arrow diagrams and precedence diagrams. Both types are used to help project teams optimise project schedules and resources.®

Matrix diagrams is a registered trademark of Knowledge Train Limited. PRINCE2 Agile certification

Matrix 20 Old Bailey, London, EC4M 7AN, England, United Kingdom. Knowledge Train are experts in project management, PRINCE2, agile and change management training and certification. Choose from a full range of instructor-led and self-paced Simon Buehringdiagramsproject management courses19 Feb 2026 present information in a grid format, displaying the relationships between different sets of data. There are several types of matrix diagrams, each with a different purpose:, a

  • L-shaped matrixPRINCE2 course : This type of matrix is used to present the relationship between two groups of items., or an
  • T-shaped matrixagile project management course : This type of matrix compares three groups of items. Two of the groups being compared are set as a single group. to boost your career.
  • Y-shaped matrixPRINCE2 : This is a circular form of matrix diagram used to analyse the relationship between three groups.®
  • C-shaped matrix, MSP : This type of matrix is like the Y-shaped version. However, in the C-shaped matrix, the three groups of items are shown in a three-dimensional cube.®
  • X-shaped matrix, ITIL : This type of matrix is used to simultaneously compare four groups of items.®

Matrix diagrams are useful for:, P3O

  • Identifying correlations between different factors.®
  • Analysing complex relationships., PRINCE2
  • Assisting in decision-making processes by providing a visual representation of data.®

Using these tools and techniques for quality management, project teams can improve decision-making processes, enhance problem-solving capabilities, and deliver better project outcomes. It is important to note that each tool serves a specific purpose, and the selection of which to use depends on the unique requirements and challenges of the project. Agile, RESILIA

Implementing quality management in projects®

Incorporating quality management in your projects is vital for successful , and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. AgilePM project delivery® . This section will provide you with practical steps to help you effectively implement quality practices in your and AgileBA project management processes® . are registered trademarks of Agile Business Consortium Limited. All rights reserved. The APMG International AgilePM and Swirl Device logo, APMG International AgileBA and Swirl Device Logo, APMG International Change Management and APMG International Better Business Cases and Swirl Device logo are trademarks of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. Better Business Cases™ is a trademark of Her Majesty’s Treasury. All rights reserved. DevOps FoundationCopied!

Developing a quality management plan®Key takeaways

To begin with, create a is a registered mark of the DevOps Institute. “PMI”, “PMBOKPRINCE2 Agile combines structured governance with agile delivery, with two certification levels to match different roles.quality management plan®Foundation proves basic knowledge of PRINCE2 Agile and suits character roles contributing at team level. that outlines your approach to managing quality in the project. Consider the following elements when developing your quality management plan: Guide”, “PMP” and “CAPM” are registered marks of Project Management Institute, Inc. Knowledge Train Scrum Essentials™, Business Learning Library (BLL)™, Business Analysis Learning Library (BALL)™, Agile Learning Library (ALL)™, IT Learning Library (ITLL)™, and Compliance Learning Library (CLL)™ are trademarks of Knowledge Train Limited. All rights reserved.Practitioner validates the ability to tailor PRINCE2 controls for agile delivery and suits character roles managing projects.

  • Define quality objectives that align with project goalsKnowledge Train Ltd is an Introducer Appointed Representative of NewDay Cards Ltd for the Newpay finance product provided by NewDay Ltd. NewDay Cards Ltd acts as a credit broker, not a lender. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. Finance available from other lenders is not covered by this arrangement. NewDay Ltd and Newday Cards Ltd are authorised and regulated by the Financial Conduct Authority (ref nos 690292 and 682417 respectively).The Foundation exam is 60 minutes with 50 questions and a 55% pass mark.
  • Describe quality assurance and control activities The Practitioner exam is 2.5 hours, open-book using the manual only, with a 60% pass mark.
  • Identify roles and responsibilities related to quality management Training options range from classroom and virtual classroom to eLearning and low-cost self-study.
  • Determine necessary resources and tools for quality management Certification can improve employability, skills, earnings potential, confidence, and global mobility.
  • Establish a timeline for quality-related activities.

The plan should be comprehensive yet flexible enough to adapt to changes throughout the project.

Establishing quality metrics and KPIsSearch

Identify relevant Contentsquality metrics Contents and Key Performance Indicators Introduction (KPIs) that will allow you to measure and track the quality performance of the project. When selecting your quality metrics and KPIs, keep in mind the following:

  • Align with project objectives PRINCE2 Agile Foundation
  • Are measurable and data collection is feasible
  • Meet industry or client-specific standardsRequest a quotePRINCE2 Agile Practitioner
  • Can be used to drive improvements.

Examples of quality metrics may include defect rates, customer satisfaction scores, on-time delivery rates, etc. Choosing between certifications

Incorporating quality management tasks in project planning

Integrate quality management tasks and activities into your Training to get certifiedproject schedule and Benefits of certificationwork breakdown structure . This will help to:Manage ConsentFAQs

  • Allocate resources and time for quality tasks Introduction
  • Ensure team members are aware of their quality-related responsibilitiesTo provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.Though PRINCE2 dominates as the foremost
  • Synchronise quality activities with other project tasks. project management certification

Review and update the quality tasks as the project progresses to ensure alignment with project objectives. in the UK and Europe, its Agile counterpart remains relatively specialized, with fewer candidates opting for the PRINCE2 Agile exams compared to the conventional

Conducting regular quality reviews and audits PRINCE2 exams

Perform regular .quality reviewsPRINCE2 certificationFunctional and has a legacy dating back to 1996 when it was first launched. In contrast, PRINCE2 Agile is a more recent addition to the best practice Portfolio, Programme and Project management suite of qualifications from PeopleCert, being introduced only in 2015. auditsPRINCE2 Agile certification throughout the project to ensure that quality standards are being met. This may include: features two qualifications: Foundation and Practitioner.

  • Conducting periodic quality reviews at project milestonesPursuing a
  • Performing internal quality auditsFunctionalPRINCE2 Agile certification
  • Engaging external quality auditors, if required is an important decision for those aspiring to a successful
  • Documenting findings and recommendations from quality reviews and audits Always active career in project management
  • Implementing corrective actions based on quality review findings. within an agile framework. The commitment and resources channelled towards earning this credential can enhance an individual’s career trajectory, unlocking job prospects otherwise unavailable.

Following these steps will help you effectively incorporate quality management practices into your project management processes, enabling your team to deliver high-quality outcomes that meet or exceed stakeholder expectations.PRINCE2 Agile Foundation certification

Quality management software and technologyPRINCE2 Agile online training

Leveraging specialised software and technology can greatly enhance quality management efforts in projects today. Here are some points on using software and technology in quality management and examples of tools for quality management. are likely to take longer.

Benefits of using quality management softwareEnhance your skills with our expert-led courses

  • Centralised data management and analysis capabilities
  • Real-time monitoring and reporting features Statistics
  • Improved collaboration and communication tools
  • Enhanced traceability and compliance tracking.Instructor-led

Key features to look for in quality management toolsPRINCE2 Agile Practitioner (with Foundation) course

  • Customisable workflows Statistics and process automation options£1,899 +vat
  • Data analytics See all dates
  • Seamless integration with existing project management tools
  • Mobile accessibility for on-the-go quality management. Self-paced

Examples of popular quality management software PRINCE2 Agile Practitioner (with Foundation) self-paced onlineThe technical storage or access that is used exclusively for statistical purposes.

  • Workfront : Workfront is a platform that offers features for project and quality management. It provides customisable workflows, real-time reporting, and integration with other systems for a holistic approach to quality management. £1,399 +vatThe technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
  • Jira : Jira, developed by Atlassian, is primarily known as an issue tracking and project management tool. It has powerful features for managing quality, such as customisable workflows, reporting, and integration with other Atlassian products, making it a popular choice for quality control in software development and other projects.
  • Microsoft Instructor-led Project PRINCE2 Agile Foundation course : Microsoft Project is a well-known project management software that also includes quality management features. It allows teams to plan, track, and manage projects while ensuring quality standards are met through built-in templates, reporting, and integration with other Microsoft applications. Marketing
  • Trello £1,299 +vat : Trello is a visual and intuitive project management tool that can be used for quality management, especially for teams following Agile methodologies. It offers customisable boards, cards, and checklists to help teams track tasks and collaborate effectively, with power-ups and integrations to extend its functionality for quality control.

By utilising these software solutions and technologies, See all dates project managers Choosing between certificationsMarketing can significantly improve their quality management processes, leading to better project outcomes and increased stakeholder satisfaction. The choice between PRINCE2 Agile Foundation and Practitioner certifications hinges on an individual’s professional objectives.

Best practices for successful project quality management For those looking to merely familiarize themselves with the fundamentals of

Effective quality management requires a strategic approach and adherence to best practices. Here are some best practices that can help you improve your project quality management: PRINCE2

Involve stakeholders in quality planning and

Involving stakeholders early in the quality planning process can help to: Agile methods

  • Ensure that quality objectives are aligned with stakeholder expectations , the Foundation certification is enough. It’s also suitable for individuals aiming to contribute to agile projects at a team member level.
  • Gain buy-in and support for quality initiatives However, if one aspires to manage projects utilizing
  • Leverage the diverse perspectives and expertise of stakeholders for more comprehensive quality planning. PRINCE2The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

Foster a quality-focused culture within an agile framework, the Practitioner certification is the preferred certification. Additionally, for those holding or targeting elevated roles, such as a programme manager, the Practitioner certification is recommended because of its more comprehensive and advanced guidance.

Fostering a culture that prioritises quality can help to: Training to get certifiedManage options

  • Recognise and reward quality-driven behaviours The four ways to become certified with PRINCE2 Agile are described below. Before choosing the best way to become certified, it would be useful to read Manage services
  • Encourage open communication and reporting of quality issues how to choose a good PRINCE2 training providerManage {vendor_count} vendors
  • Lead by example in adhering to quality standards. .Read more about these purposes

Continuously improve quality processes Classroom-based training (physical classroom)

Adopting a The conventional Acceptcontinuous improvement PRINCE2 Agile classroom training mindset can help to: involves face-to-face sessions, usually spanning consecutive days. This approach facilitates direct engagement, allowing students to interact personally with both the instructor and their peers.Deny

  • Regularly review and update quality processes Opting for this method typically represents the priciest route to acquiring PRINCE2 Agile knowledge and certification. When enrolling through a PRINCE2 Agile Accredited Training Organization (ATO), candidates are provided with vouchers for their PRINCE2 Agile examinations, which are conducted online.
  • Solicit feedback from team members and stakeholders Classroom-based training (virtual classroom)View preferences
  • Implement lessons learned from previous The rise of the Covid-19 pandemic spotlighted the value of online projects virtual classroom trainingSave preferences. . This approach employs virtual platforms to replicate the classroom experience. Although the sessions remain live and interactive, they’re hosted online, allowing learners to engage with instructors and classmates just as they would in a traditional setting.

Provide quality management training for team members The main advantage is the elimination of travel-related hassles and expenses, as students can join from home. All that’s needed is a reliable internet connection and a computer equipped with audio capabilities.View preferences

Investing in the quality management skills of your team can help to: Typically, virtual classroom training is more affordable compared to the traditional classroom.{title}

  • Provide targeted training on quality tools and techniques Online eLearning{title}
  • Offer mentoring and coaching on quality best practices Online {title}
  • Encourage professional certifications in quality management. eLearning courses for PRINCE2 AgileManage Consent

Balance quality with other project constraints offer a solution for learners seeking flexibility. Ideal for those unable to commit to scheduled sessions, eLearning allows students to navigate through the content at their leisure. A device with internet access and audio capabilities is essential for this mode of study.

Quality should be balanced with other project constraints such as time and cost: While many eLearning platforms are mobile-friendly, the smaller screen size can sometimes compromise the learning experience. Hence, using a desktop computer is often recommended for the best engagement.To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.

  • Consider the impact of quality initiatives on project timeframes and budgetsIn terms of cost, eLearning courses tend to be more budget-friendly than their virtual classroom counterparts.
  • Adjust quality requirements based on project prioritiesSelf-study
  • Communicate quality-related trade-offs to stakeholders for informed decision-making.Opting for self-study is the most cost-effective route to achieving PRINCE2 Agile certification. It’s particularly suited for those who possess a high degree of self-discipline or for whom other training alternatives might be financially prohibitive. For this approach, students primarily rely on the PRINCE2 Agile manual, complemented by a range of supplementary resources available online at no additional cost.

By following these best practices, Read more about project managerschoosing the right PRINCE2 Agile study format Functional can establish a solid foundation for successful quality management. This approach ensures that quality remains a top priority throughout the project lifecycle, leading to improved project outcomes and higher stakeholder satisfaction..

ConclusionBenefits of PRINCE2 Agile certification

Project quality management is crucial in ensuring successful There are five main benefits for individuals who become certified in project deliveryPRINCE2 Agile . By implementing the three main pillars, organisations can greatly improve project outcomes. The most important are better quality, which leads to increased customer satisfaction and loyalty, and cost savings. Ensuring the use of quality management tools and adhering to best practices allows for a well-rounded approach to quality. In the competitive business environment, effective project quality management is a necessity. It gives organisations a competitive advantage by delivering superior results, fostering continuous improvement, and contributing to long-term success. By prioritising quality throughout the project life cycle, organisations can consistently provide value to stakeholders and maintain a strong position in the market. , and these are described below.Functional

Project quality management infographic

Scrum Essentials To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.Self-paced training course to learn the essentials of Scrum. Scrum Master Choose Scrum Alliance or Scrum.org Scrum Master training courses.