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Plan quality early by defining standards, success criteria, tolerances, and review points. Use quality assurance to embed checks, training, audits, and process improvement to prevent defects. Apply quality control to inspect deliverables, analyse data, find root causes, and implement corrective actions.

Track quality with clear metrics and KPIs that align to goals and stakeholder expectations. Use practical tools and software to improve decisions, traceability, collaboration, and compliance.

Contents Contents

IntroductionEssential quality management tools and techniques

Implementing quality management in projects

• Quality management software and technology
• Best practices for successful project quality management

Conclusion

Improves team productivity

Ensures cost-effectiveness

Contributes to positive project outcomes.Quality management consists of three key processes:Quality planning

: This involves establishing quality requirements and standards for the projectQuality assurance: This entails implementing processes and activities to ensure that the project meets the set quality standards

Quality control: This involves monitoring and verifying project outputs against the established standards.Incorporating these processes throughout the project life cycle is vital to organisations enhancing their success rates and providing value to stakeholders.

The three pillars of project quality management

Project quality management is built on three key pillars: quality planning, quality assurance, and quality control. These pillars play a significant role in ensuring projects succeed and deliver value to stakeholders.

1.

Quality planningQuality planning is the foundation for excellence throughout the project lifecycle. This stage involves:Defining project goals and requirementsClearly articulating the project objectivesIdentifying stakeholder expectationsEstablishing measurable success criteria.Establishing quality standards

Determining industry-specific quality benchmarksSetting project-specific quality targetsDefining acceptable tolerance levels., ITIL®Developing a quality management plan, P3OOutlining quality management processes®Allocating resources for quality-related activities, PRINCE2Creating a timeline for quality reviews and audits.

®Quality planning is an essential process in quality management. It ensures all team members understand the quality expectations and have a clear roadmap for meeting them. Agile, RESILIA2. Quality assurance®

, and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. AgilePM® and AgileBA

® Guide”, “PMP” and “CAPM” are registered marks of Project Management Institute, Inc. Knowledge Train Scrum Essentials™, Business Learning Library (BLL)™, Business Analysis Learning Library (BALL)™, Agile Learning Library (ALL)™, IT Learning Library (ITLL)™, and Compliance Learning Library (CLL)™ are trademarks of Knowledge Train Limited. All rights reserved.Knowledge Train Ltd is an Introducer Appointed Representative of NewDay Cards Ltd for the Newpay finance product provided by NewDay Ltd. NewDay Cards Ltd acts as a credit broker, not a lender. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. Finance available from other lenders is not covered by this arrangement. NewDay Ltd and Newday Cards Ltd are authorised and regulated by the Financial Conduct Authority (ref nos 690292 and 682417 respectively).

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28 Oct - 30 Oct ^{ITIL 4 Foundation course (Online)} Request a quote ^£1,599 Enrol now {"@context":"http://schema.org","@type":"EducationEvent","name":"ITIL 4 Foundation course","startDate":"2026-10-28","endDate":"2026-10-30","description":"ITIL 4 Foundation course","url":"https://www.knowledgetrain.co.uk/it/itil/itil-certification/itil-foundation","eventStatus":"EventScheduled","eventAttendanceMode":"OnlineEventAttendanceMode","audience":{"@type":"Audience","name":"Manage Consent

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p>ITIL is used by thousands of organisations to integrate, manage, and maintain their IT services.2. Scott Berkun (2008). Improved knowledge sharing and best practices. >Making Things Happen: Mastering Project Management (Theory in Practice)Better collaboration and reduced silos <p>ITIL Foundation training is perfect for IT professionals wanting to aid service delivery through a robust and comprehensive IT service management framework.. Sebastopol: O’Reilly Media Inc. 410. ISBN-13: Quality management processes create a culture of continuous improvement and teamwork:Preferences

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strong>Gain your ITIL Foundation certification by taking either an ITIL Foundation course or a self-study ITIL Foundation course online. 4. Stanley E. Portny (2013). , contributing to long-term business success and >Project Management For Dummiessustainability >. 4The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.. Quality becomes a driving force for continuous improvement across all areas of operation as it becomes ingrained in the organisational culture.<^{p>ITIL is used by thousands of organisations to integrate, manage, and maintain their IT services.th Enhance your skills with our expert-led courses> ed. New Jersey: John Wiley & Sons, Inc. 408. ISBN-13: <p>ITIL Foundation training is perfect for IT professionals wanting to aid service delivery through a robust and comprehensive IT service management framework.978-1118497234}

>"},"assesses":"5. Frederick P. Brooks Jr. (1995). <h3>Learning outcomesThe Mythical Man-Month: Essays on Software Engineering, Anniversary EditionStatisticsSelf-paced3>. 2 APM PFQ blended online<^{p>Candidates will gain an understanding of:nd > ed. United States of America: Addison-Wesley Professional. 336. ISBN-13: £749 +va<ul>978-0201835953tStatistics<}

li>6. Eliyahu M. Goldratt (1997). <span>The guiding principles of ITIL 4Critical Chain >. Massachusetts: The North River Press. 246. ISBN-13: >978-0884271536Self-paced <

>","learningResourceType":"presentation","teaches":"Categorising ideas and issues10. PeopleCert (2023). <h3>CurriculumManaging Successful Projects With PRINCE2Identifying patterns and relationships. 3>®To create an affinity diagram, team members write ideas on cards and group them based on natural relationships. This process helps teams quickly identify common themes and prioritise actions. <h4>ITIL Foundation. Nicosia, Cyprus. PeopleCert. ISBN-13: Process decision program charts 4>978-9925-34-450-5Process Decision Program Charts <