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Programmes

attending virtual classes via live online training; or,by self-studying with an

ITIL Foundation online course

.

ITIL v3 certification levelsTo gain ITIL v3 certification requires you to pass examinations at the following levels:

1. ITIL v3 Foundation certificationTo start your ITIL certification journey, you must start with ITIL Foundation

. This certification serves as an introduction to

ITIL

Relationships between projects, programs, and portfolios.

and covers these topics:Service management as a practice;The ITIL service lifecycle;Generic concepts and definitions;Key principles and models;

3. ITIL v3 Intermediate certifications

Intermediate levels come in two sets of modules:

Service Lifecycle Modules (worth 3 credit points each):Service Strategy (SS);
Service Design (SD);Service Transition (ST);Service Operation (SO);
Continual Service Improvement (CSI).Service Capability modules (worth 4 credit points each):Operational Support and Analysis (OSA);

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Certification exam(s) where applicable The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.Accredited training course materials
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