What is Information Technology?Practical workshops

Key takeaways

Information Technology links systems, data and teams to deliver secure, scalable services.

IT combines hardware, software, networks, databases and security controls to manage and protect information.
Its value comes from automation, faster collaboration, and better decisions through analytics and AI.Why us
Cybersecurity needs continuous monitoring, patching, access control, backups, and rehearsed incident response.
Cloud and automation improve scalability, resilience and cost efficiency when matched to clear priorities.
Measure outcomes with KPIs such as uptime, mean time to recovery, user satisfaction and cost per transaction.

Definition of Information TechnologyAPM

Information technology (IT), encompasses the use, development, and maintenance of computer systems, software, networks, and data for the storage, retrieval, transmission, and secure management of information. It is a foundational discipline enabling digital communication, business processes, and the secure handling of data in today’s world.PRINCE2

Main components of IT,

Hardware:AgilePM The physical devices involved in computing such as desktops, laptops, servers, storage devices, and peripherals.,
Software:PRINCE2 Agile Programmes and applications running on computers and devices, including operating systems, business applications, and databases., or
Networks:practical workshops Systems that connect hardware devices, enabling data sharing and communication, such as local area networks (LAN), wide area networks (WAN), and the internet..
Data:Compare qualifications Digital information, which may be numbers, texts, images, audio, or video, processed and analysed by IT systems.Use these summaries to choose a qualification. Use the buttons to view course options and details.
Databases:Project management qualifications Organised collections of data, enabling efficient storage, retrieval, and management through database management systems (DBMS).
Internet technologies:New to project management? Protocols and platforms enabling global connectivity, web services, cloud computing, and e-commerce. Start with a Foundation-level qualification (such as PRINCE2 Foundation or APM PFQ), or choose a practical workshop to build confidence first.
Cybersecurity : Practices and technologies designed to protect information, systems, and networks from threats or unauthorised access.

Applications and uses of ITAPM

Information technology has transformed many areas of society and industry. Key areas of application include:

Business applications: Automation of processes, decision support, customer relationship management, enterprise resource planning, and e-commerce.
Healthcare:Best for Electronic health records, telemedicine, diagnostic tools using artificial intelligence (AI), and secure data exchange between providers and patients.Professionals who want broad project management knowledge rather than training in one specific method.
Education: Choose this if…Online learningYou want broader project management knowledge and terminology that employers recognise across industries. environments, digital classrooms, educational management systems, and adaptive learning platforms.
Government:You’ll leave with E-government services, digital identity, public records management, and online citizen services.An APM qualification route (PFQ/PMQ and specialist options where applicable) and broad knowledge you can apply across projects and industries.
Daily life: Internet access via mobile devices, social media, online banking, smart home technologies, and digital entertainment.APM courses

IT examples

ExamplePRINCE2	Description	IT Components Involved
Cloud computing	On-demand access to computing resources and services over the internetBest for	Hardware, software, networks, internet, data centresPeople new to project management, and professionals working in organisations with formal governance, reporting and defined project stages.
Cybersecurity tools	Systems for protecting networks and data (e.g. firewalls, encryption)Choose this if…	Software, networks, information security, authentication, hardwareYou need a method with defined roles, management stages, and clear controls for planning, reporting and decision-making.
E-commerce platforms	Websites and apps for online shopping and transactionsYou’ll leave with	Internet technologies, software, databases, networksA PRINCE2 certification route (Foundation and Practitioner options) and a practical approach to plan, control and deliver projects.
Office productivity software	Apps for document creation, spreadsheets, and presentationsPRINCE2 courses	Software, hardware, cloud services
Telecommunications systemsAgilePM	Voice, video, and data communications across large distances	Networks, hardware, software, data, telecommunications
Artificial intelligence applications	AI-powered analytics, voice assistants, and machine learning toolsBest for	Software, data, networks, algorithms, hardwareProject professionals and aspiring project managers working with agile delivery teams.

History of IT

The foundations of information technology can be traced to the development of early computational devices and theoretical computer science in the mid-20th century. The invention of the electronic computer in the 1940s, the introduction of mainframes and minicomputers, and later the personal computer revolution in the 1970s and 1980s marked significant milestones.Choose this if…

What jobs are available in cyber security?

You’re balancing value delivery with risk, assurance, accountability and responsible use of AI in projects or change. You’ll leave with

An AIPGF qualification route and a governance framework you can apply to support responsible AI project delivery.

IT certificates: a comprehensive guideAIPGF courses

Knowledge TrainWorkshops and practical skills

29 Apr 2026Prefer a practical starting point? Workshops are a fast way to build confidence and learn techniques you can use straight away – without committing to a qualification route yet.

IT certificates validate your technical knowledge and skills, boosting your career opportunities and professional credibility. Explore the most recognised IT certificates, their benefits, comparisons, and essential FAQs.View project management workshops

Or go straight to a workshop:

Introduction to Project Management

Project Management Essentials Writing Business Cases Why choose Knowledge Train?

Whether you’re choosing your first project management qualification or building specialist capability, we make it easy to learn with confidence.

Is DevOps a good career?

Simon Buehring Expert trainers, practical teaching

19 Feb 2026

Learn with experienced trainers who keep sessions clear, relevant and focused on real work.DevOps offers effective strategies for IT projects. Learn why it's considered a rewarding career and how to get started by reading further. Support throughout your learning

You’ll have guidance and resources to help you stay on track from start to completion.

Flexible study routes Instructor-led and self-paced options are available across many courses, with clear pathways to choose from.

Quality learning materials

DevOps certification roadmap Access course materials and resources designed to help you build understanding and confidence quickly.

Simon Buehring

6 Mar 2026 Run private courses for your team, with tailored focus and delivery to match your goals and timeline.

Explore the DevOps certification roadmap and how it can help in career advancement. Read on to understand the qualifications offered by the DevOps Institute.Trusted by professionals at

FAQs

What is GDPR?

Knowledge Train

29 Apr 2026

Many Foundation-level courses are suitable for beginners and do not require prior project management experience. Higher-level courses (such as Practitioner levels) may require you to have passed the relevant Foundation exam or hold an accepted prerequisite. Always check the specific qualification page for the exact entry requirements.

Are workshops a good alternative to a qualification?

Workshops are ideal if you want a focused, practical outcome in a short time, or if you’re building confidence before choosing a qualification. They’re also useful if your goal is skill development rather than an accredited credential. If you need a widely recognised qualification for career progression or employer requirements, a qualification route is usually the better fit.

What is ITIL?

Simon BuehringYes. We deliver private training for organisations and can tailor the focus, delivery approach and scheduling to your needs. Team training is a good option if you want consistent capability across a group, or if you’re aligning training to your internal project governance and ways of working.

27 Mar 2026Can I study alongside a full-time job?

New to ITIL? This article explains the framework and certification levels, with a free ebook to get you started. Read on for your complete guide.

Yes, many learners study alongside work by choosing a format and pace that fits their schedule. Some courses have self-paced options, and instructor-led courses run on scheduled dates, so you can plan ahead. The available study options vary by qualification, so check the relevant qualification page to see what’s available for your chosen route.

Still have questions? Tell us what you’re aiming for and we’ll help you choose the right qualification or workshop.

How to find us Knowledge Train

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