- Includes Foundation & Practitioner combined option. provides a set of detailed practices for ITSM.AI Project Governance Framework (AIPGF)
- Focuses on aligning Foundation ITLearn the fundamentals of the governance framework. with business needs.Practitioner
- Enables continual improvement, risk reduction, and service optimisation.Includes Foundation & Practitioner combined option.
ITIL 4: Key updates and improvementsBetter Business Cases
The most recent version, ™ITIL 4Foundation , was introduced by Learn the fundamentals of Better Business cases.PeopleCertPractitioner in 2019 to address modern digital transformation challenges:Includes Foundation & Practitioner combined option.
- Emphasises the P3OService Value System (SVS)® and service value chain.Foundation
- Introduces a holistic approach with Learn the fundamentals of the P3O project management office.four dimensions of service managementPractitioner .Includes Foundation & Practitioner combined option.
- Focuses on flexible value streams and stakeholder co-creation of value.Workshops
- Updates core ITIL Introduction to Project Management processes1-day workshop to learn the basics of project management. to Project Management Essentials practices2-day workshop to learn how to manage projects without getting certified., reinforcing Writing Business Cases continual improvementHalf-day workshop to learn to write robust business cases..AI in Project Management
- Integrates Learn how to use AI tools in everyday project work.agileARTIFICIAL INTELLIGENCE (AI), BCS AIDevOpsFoundation , and lean methodologies.Learn the fundamentals of artificial intellegence.
Differences from earlier versions:AI Project Governance Framework (AIPGF)
- Broader focus from ITSM processes to end-to-end service and value delivery.Foundation
- Greater adaptability for digital businesses and cloud environments.Learn the fundamentals of the governance framework.
- Improved role of value streams and stakeholder experience.Practitioner
Core principles of ITIL 4Includes Foundation & Practitioner combined option.
- Focus on valueWorkshops
- Start where you areAI in Project Management
- Progress iteratively with feedbackLearn how to use AI tools in everyday project work.
- Collaborate and promote visibilityAGILE
- Think and work holisticallyAgilePM
- Keep it simple and practical®
- Optimise and automate – Agile Project Management
Core processes and practicesFoundation
ITIL outlines essential Learn the key principles of Agile Project Management.processesPractitioner for effective IT Service Management within a Includes Foundation & Practitioner combined option.service lifecyclePRINCE2 context. In ITIL 4, these are termed ®practices Agile:Foundation
- Incident managementLearn the fundamentals of the PRINCE2 Agile method.
- Problem managementPractitioner
- Change managementIncludes Foundation & Practitioner combined option.
- Configuration managementScrum
- Service deskScrum Essentials
- Continual improvementSelf-paced training course to learn the essentials of Scrum.
| Practice/processChoose Scrum Alliance or Scrum.org Scrum Master training courses. | PurposeScrum Product Owner |
|---|---|
| Incident managementChoose Scrum Alliance or Scrum.org Product Owner training courses. | Restore normal service as quickly as possibleAgileBA |
| Problem management® | Identify and address root causes of incidents – Agile Business Analysis |
| Change managementFoundation | Ensure controlled and successful implementation of changesLearn the fundamentals of Agile Business Analysis. |
| Service deskPractitioner | Provide a single point of contact for 4-day course including Foundation.ITLean Six Sigma users and issuesYellow Belt |
| Configuration managementSelf-paced training course to gain LSS Yellow Belt. | Maintain information about IT assets and configurationsPMI |
| Continual improvement® | Incrementally enhance services and practicesPMI-ACP |
Roles and responsibilities in ITILSelf-paced course to prepare you for the exam (exam not included).
- Service ownerKanban
- Process ownerEstimating for Agile Foundation
- Change managerAgile Learning Library (ALL)™
- Incident managerBUSINESS ANALYSIS
- Configuration managerBCS Business Analysis
ITIL certification pathwaysBusiness Analysis Foundation
ITIL certificationLearn the fundamentals of business analysis. validates Modelling Business Processes ITGain practitioner certificate in modelling business processes. professionals’ knowledge of ITIL framework, processes, and practices. Certification is managed globally, often starting with the Business Analysis Practices ITIL FoundationGain practitioner certificate in business analysis practices. and advancing through more specialised levels.Requirements Engineering
- ITIL FoundationGain practitioner certificate in requirements engineering.
- ITIL 4 Specialist: Create, Deliver and SupportBusiness Analysis International Diploma
- ITIL 4 Specialist: Drive Stakeholder ValueAll 4 courses bundled into this Diploma certification package.
- ITIL 4 Strategist: Direct, Plan and ImproveAgileBA
Certifications® benefit – Agile Business Analysiscareers in IT service managementFoundation training , IT strategy, and IT governance, and are aligned with globally recognised standards such as Learn the fundamentals of Agile Business Analysis.ISO/IEC 20000Practitioner .4-day course including Foundation.
Benefits of ITILPMI
- Standardises IT service management across the organisation®
- Improves service delivery and qualityPMI-PBA
- Facilitates continual improvement and efficiencySelf-paced course to prepare you for the exam (exam not included).
- Reduces IT risks and service outagesBusiness Analysis Learning Library (BALL)™
- Enhances collaboration between CHANGE MANAGEMENTITAPMG Change Management and other business unitsFoundation
- Supports compliance with international standardsLearn the fundamentals of enterprise change management.
- Enables measurable value creation for stakeholdersPractitioner
ITIL vs other ITSM frameworksIncludes Foundation & Practitioner combined option.
| FrameworkMSP | Scope® | Main FocusFoundation | StrengthsLearn the fundamentals of programme management. |
|---|---|---|---|
| ITILPractitioner | IT Service ManagementIncludes Foundation & Practitioner combined option. | Best practices, service lifecycle, continual improvementINFORMATION TECHNOLOGY (IT) | Comprehensive, widely recognised, flexibleITIL |
| COBIT® | IT GovernanceFoundation | Control, audit, Learn the fundamentals of ITIL service management.risk managementStrategist DPI | Alignment of IT with business goals, strong compliance3-day ITIL Strategist: Direct, Plan & Improve (DPI) course. |
| ISO/IEC 20000Specialist: DSV | IT Service Management standard3-day ITI | Certification, compliance, quality management | Internationally accredited, structured, measurable |
FAQsL Specialist: Drive Stakeholder Value (DSV) course.
What is ITIL and how does it work?Specialist: CDS
ITIL is a set of best practices and principles for IT service management, helping organisations manage IT services throughout their lifecycle – from strategy to continual improvement – by providing standardised processes and roles.3-day ITIL Specialist: Create, Deliver and Support (CDS) course.
What is meant by ITIL certification?IT Learning Library (ITLL)™
ITIL certificationBUSINESS LEARNING LIBRARY (BLL)™ demonstrates an individual’s understanding of ITIL concepts, processes, and practices. It verifies their ability to apply ITIL methods to enhance IT service management within organisations.Agile Learning Library (ALL)™
What are the 5 stages of ITIL?Business Analysis Learning Library (BALL)™
Earlier versions of ITIL outlined five stages in the service lifecycle: service strategy, service design, service transition, service operation, and continual service improvement. ITIL 4 introduces a more flexible service value system but retains the focus on continual value delivery.Compliance Learning Library (CLL)™
Is ITIL still relevant in 2026?IT Learning Library (ITLL)™
Yes, ITIL remains highly relevant, especially with updates in ITIL 4 addressing digital transformation, cloud computing, Business solutionsagile_blank, and AboutDevOps_blank methodologies to help organisations modernise their ITSM practices.Blog
How does ITIL compare to COBIT or ISO/IEC 20000?
ITIL offers best practices for ITSM, COBIT focuses on EXPLORE SUBJECTSITSelect your preferred subject. governance and control, while ISO/IEC 20000 is an international certification standard for IT service management. Many organisations use ITIL alongside COBIT or ISO/IEC 20000 for a holistic approach.