What is ITIL? Definition, Framework, and Principleswaterfall methodology still has relevance
- APM qualification costEmphasises the Service Value System (SVS) and service value chain.Simon Buehring
- Introduces a holistic approach with 20 Mar 2026four dimensions of service management .Learn about the hidden costs associated with APM courses, including typical exam and material fees. Read on to plan your budget effectively.
- Focuses on flexible value streams and stakeholder co-creation of value.
- Updates core ITIL processes to practices , reinforcing continual improvement .
- Integrates Portfolio, Programme, and Project Management Maturity Model (P3M3)agile , Simon BuehringDevOps23 Feb 2026, and lean methodologies.
Differences from earlier versions:Discover P3M3 and how it can improve your organization’s project, programme, and portfolio management capabilities. Scroll down for a comprehensive overview.
- Broader focus from ITSM processes to end-to-end service and value delivery.
- Greater adaptability for digital businesses and cloud environments.
- Improved role of value streams and stakeholder experience.
Core principles of ITIL 4
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibilityException management in PRINCE2
- Think and work holistically
- Keep it simple and practicalKnowledge Train
- Optimise and automate19 Feb 2026
Core processes and practices
ITIL outlines essential Managing exceptions is vital to achieving success in PRINCE2 projects. This article demonstrates effective strategies for managing unexpected events to keep your project on schedule and achieve its goals.processes for effective IT Service Management within a service lifecycle context. In ITIL 4, these are termed practices :
- Incident management
- Problem managementPRINCE2 practices: Free ebook
- Change management
- Configuration managementSimon Buehring
- Service desk19 Feb 2026
- Continual improvement
Certifications benefit careers in IT service managementProject manage your life – Webinar with Bina Champaneria, IT strategy, and IT governance, and are aligned with globally recognised standards such as ISO/IEC 20000Sevcan Yasa.19 Feb 2026
Benefits of ITIL
- Standardises IT service management across the organisationTo watch the webinar recording of Bina Champaneria discussing project management techniques to manage your life, watch the video or download the podcast or presentation.
- Improves service delivery and quality
- Facilitates continual improvement and efficiency
- Reduces IT risks and service outages
- Enhances collaboration between IT and other business units
- Supports compliance with international standards
- Enables measurable value creation for stakeholdersProject management tools in 2025