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ITIL Foundation exam online

ITIL Foundation online exam only.

Secure your ITIL qualifications with our dedicated online exam. Includes access to our ITIL Foundation training material, ensuring you’re well-prepared to excel.

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ITIL Foundation includes

The ITIL Foundation exam only option includes:

  • 7-day access to our ITIL Foundation self-study course
  • A digital copy of the official TSO ITIL 4 Handbook
  • ITIL Foundation exam voucher
  • ITIL Foundation certificate (on successfully passing the exam)
  • ITIL Foundation exam preparation
  • Sample ITIL Foundation exams (included in ITIL Foundation self-study course access)
  • Professional CV writing service with 1 year free update
  • 1 month free subscription to the Business Learning Library (BLL)™.
ITIL Foundation - exam

Exam

ITIL Foundation exam

The ITIL Foundation exam is as follows.

  • Style: Multiple-choice
  • Questions: 40
  • Pass mark: 65% (26/40)
  • Duration: 60 minutes
  • Materials allowed: Closed-book
  • Prerequisites: None
  • Results: Same day.

Infographic

ITIL 4 Foundation exam infographic.

ITIL exam FAQs

Can I book an ITIL Foundation exam only?

Yes. Candidates who already hold an ITIL v3 Foundation qualification or are experienced ITSM practitioners may want to forgo training and proceed immediately to the ITIL Foundation exam. When you choose to book your ITIL Foundation exam through us, we will give you 7-days’ access to our online Foundation course free of charge.

Can I take the ITIL Foundation exam online?

Yes. Wherever you are located, UK or overseas, you can sit an ITIL Foundation exam online. The only requirement is a stable internet connection, a computer, and a web cam. You can book an exam with as little as 24 hours’ notice.

Do I need ITIL Foundation training for my exam?

There are no prerequisites for the exam. But accredited ITIL Foundation training is strongly recommended.

Do you have sample ITIL Foundation exam questions or a mock exam?

Yes. We provide one free full-length practice ITIL Foundation exam as part of our ITIL Foundation online course. This is available online and provides detailed feedback for each question.

I already have ITIL v3 Foundation. What should I do?

If you already hold the ITIL v3 Foundation certificate, it is recommended that you sit the ITIL 4 Foundation exam. ITIL v4 revises much of what was core to ITIL v3, and adds many important aspects not covered by ITIL v3.

What is an ITIL Foundation exam?

The ITIL Foundation exam is a test of your basic knowledge of the ITIL framework. When you pass this exam, you will become ITIL certified at Foundation level. This certificate is the first step towards a professional ITSM (Information Technology System Management) career.

What should I do if I fail my ITIL Foundation exam?

Candidates who fail their ITIL Foundation exam may retake it. There is no limit to the number of times a candidate may re-sit the exam.

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ITIL Foundation exam and certification essentials

The ITIL Foundation exam is key for those pursuing ITIL certification. Candidates learn ITIL best practices, ITIL concepts, and the ITIL framework. The ITIL Foundation certification exam covers ITIL essentials, ITIL methodologies, and ITIL lifecycle. Learners use ITIL Foundation study guides, ITIL Foundation practice exams, and ITIL Foundation training to prepare. Online courses, elearning, and virtual classroom options support ITIL Foundation exam prep. The ITIL Foundation certificate demonstrates understanding of ITIL management, ITIL principles, and the value chain.

ITIL Foundation assessment and review methods

ITIL Foundation review and ITIL Foundation assessment help identify knowledge gaps. ITIL exam questions, mock exams, and ITIL Foundation test options offer practical examination experience. ITIL course content focuses on ITIL practices, governance, continual improvement, and IT service management (ITSM). Training includes information on IT asset, service desk, and incident management. Candidates learn about project management, agile project management, DevOps, business analysis, and SCRUM within the ITIL Foundation course.

Key topics in the ITIL Foundation exam assessment

The ITIL Foundation exam assessment includes topics like operation, strategy, security, data, automation, and artificial intelligence. Learners explore resource management, relationship management, supplier relationships, and business relationship management. The syllabus covers modules on service value, configuration, transition, release, and deployment. Industry standards, practical guidance, and comprehensive materials are provided. Candidates assess objectives, roles, and the guiding principles of ITIL.

Benefits of ITIL Foundation training course

The ITIL Foundation training course is suitable for those seeking advancement in IT services. Elearning and online learning platforms provide engaging, interactive, and accessible content. Exams are conducted under formal conditions, and successful candidates gain a valuable qualification. ITIL Foundation certification is widely recognised by employers and aligns with PRINCE2, BCS, and Service Desk Institute (SDI) standards. After completion, learners can progress to higher-level ITIL certifications or specialise in areas like ITAM, consulting, or transformation.

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