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Instructor-led

ITIL 4 Specialist: Create, Deliver and Support (CDS) course

3-day ITIL 4 Specialist: Create, Deliver and Support (CDS) training courses with exam.

Master the design, delivery, and management of digital products with our ITIL 4 Specialist: Create, Deliver, and Support training course – key to enhancing service management and driving customer satisfaction.

Certified by AXELOS
Exam:
Manual:
Duration: Instructor-led: 3 days

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ITIL 4 Specialist: Create, Deliver and Support (CDS) course

Benefits

The benefits of obtaining ITIL 4 Specialist: Create, Deliver and Support (CDS) certification:

  • Achieve professional growth with a globally recognized certification.
  • Apply ITIL 4 principles for immediate, tangible results.
  • Foster teamwork and continuous improvement for operational excellence.
  • Become the preferred choice for IT service management roles.
  • Open doors to new opportunities in the evolving tech landscape.

ITIL 4 Specialist: Create, Deliver and Support (CDS) course includes

The ITIL 4 Specialist: Create, Deliver and Support (CDS) classroom training comes with:

  • Training and exam preparation from an approved trainer
  • Pre-course study materials
  • A Full Course Manual
  • ITIL 4 Specialist CDS exam with 1 free resit
  • You will receive a digital copy of the ITIL 4 Official Core Guidance when you book your exam
  • Sample exams
  • ITIL 4 Specialist CDS certification (on passing the exam)
  • Professional CV writing service with 1 year free update
  • 1 month free subscription to the Business Learning Library (BLL)™.
The ITIL 4 Specialist: Create, Deliver & Support (CDS) course

The ITIL 4 Specialist: Create, Deliver & Support (CDS) course details

Who should study ITIL 4 Specialist CDS training course?

The ITIL 4 Specialist: Create, Deliver & Support (CDS) classroom course is suitable for any of the following:

  • IT Operations Managers and Heads
  • Service Desk and Support Managers
  • Development Managers and Developers
  • Infrastructure and Application Operations Engineers
  • Change, Release, Incident, and Problem Managers
  • Service Transition and Delivery Managers
  • Network Systems Administrators and IT Coordinators
  • Technical and Data Centre Support Engineers
  • Information Security Specialists
  • DevOps Engineers
  • Chief Product Officers

Course times

The ITIL 4 Specialist: Create, Deliver & Support (CDS) course

  • 3 days course: 9:00 am – 5:00 pm
  • 1-2 hours of homework to be completed after each day
  • 2-3 hours of pre-course study to be completed before joining the course.
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ITIL 4 Specialist: Create, Deliver and Support (CDS) course

The ITIL 4 Specialist: Create, Deliver & Support (CDS) course

Learning outcomes

This course equips you with the essential skills to design, deliver, and support IT services. You’ll master the following:

  • Service design and development: Design services that meet customer needs and business objectives.
  • Service delivery: Understand processes for high-quality IT service transition and operation.
  • Service support: Gain expertise in maintaining and managing IT services.
  • Service performance metrics: Measure KPIs to assess service effectiveness.
  • Service automation and technology: Discover automation’s role in service creation and support.
  • Culture and collaboration: Foster a service-oriented culture and team collaboration.
  • Continuous improvement: Leverage data for service and process enhancement.
  • Customer and user experience: Align services with customer expectations for exceptional experiences.
  • ITIL 4 principles: Apply guiding principles to boost efficiency.

Curriculum

Our ITIL 4 Specialist: Create, Deliver & Support (CDS) training course will cover the following topics:

  • Understand how to plan and build a service value stream to create, deliver and support services
    • Understand the concepts and challenges relating to the following across the service value system
    • Understand how to use a ‘shift left’ approach
    • Know how to plan and manage resources in the service value system
    • Understand the use and value of information and technology across the service value system
  •  Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
    • Know how to use a value stream to design, develop and transition new services
    • Know how the following ITIL practices contribute to a value stream for a new service
    • Know how to use a value stream to provide user support
    • Know how the following ITIL® practices contribute to a value stream for user support
  •  Know how to create, deliver and support services
    • Know how to co-ordinate, prioritise and structure work and activities to create deliver and support services, including
    • Understand the use and value of the following across the service value system
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ITIL 4 Specialist: Create, Deliver and Support (CDS) course

The ITIL 4 Specialist: Create, Deliver & Support (CDS) exam

The ITIL 4 Specialist: Create, Deliver, and Support (CDS) exam tests your knowledge of core ITIL concepts and practices, including understanding and application of methods and principles from the ITIL 4 Collaborate, Assure, and Improve Practices module

  • Style: Multiple-choice
  • Questions: 40
  • Pass mark: 70% (28/40)
  • Duration: 90 minutes
  • Materials allowed: Closed-book
  • Prerequisites: ITIL Foundation
  • Timing: At any time after completing the course
  • Results: Same day.

How to find us

20 Old Bailey, London, EC4M 7AN,
England, United Kingdom.

Call +44 (0)207 148 5985

Opening hours

Monday to Friday – 09:00 to 17:15

Get in touch

IT Learning Library™ online training

ITIL Specialist Create Deliver Support training overview

ITIL Specialist Create Deliver Support training is designed for IT professionals seeking certification training in ITIL. The create deliver support course helps delegates learn about create deliver support certification and create deliver support ITIL.

Key modules and course coverage

This create deliver support training covers create deliver training, create ITIL, create support, and create support training. It also includes create training, create training course, deliver ITIL, deliver support, and deliver support ITIL. The course features deliver support training, deliver training, and deliver training course.

Focus on ITIL specialist paths

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Comprehensive ITIL support and specialist training

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Related online courses and entities

The online course integrates online courses, agile project management, and project management best practices. DEVOPS and IT service management (ITSM) are explored, with reference to PRINCE2, SCRUM, and business analysis. Training is delivered by accredited providers, including CompTIA, ITIL, and AXELOS.

LSI terms and learning experience

The course covers certifications, provides hands-on labs, and interactive sessions. Delegates see cloud, demand, and step-by-step guidance. Cyber security, Microsoft technologies, and academy-based learning paths are included. The program prepares candidates for the 4 Foundation examination and managing professional modules. Booking, enquiry, and exam voucher information are provided for individuals seeking public or private sessions. Delegates can access course content via a global platform. Leadership, account settings, and resource material are available to support job advancement. Three class sessions are scheduled for learners. The program uses data science, AWS, and advanced analytics to enhance ITSM success. The curriculum includes artificial intelligence, machine learning, and business intelligence.

Focus on service management practices and continual improvement

Delegates gain insights into service management practices, value streams, and continual improvement. This course is designed to optimise organisational effectiveness. Learners explore strategic governance, cost control, and integration of cloud computing. The program is suitable for IT professionals, service desk managers, and incident managers. Delegates must complete proctored testing to achieve certification. The official ITIL managing professional modules are included. Participants receive comprehensive joining instructions and support material. The online course is aligned with current industry standards. Delegates are prepared for global careers in IT service management.

What key topics are covered in the ITIL Specialist Create Deliver Support training?

How does the ITIL Specialist Create Deliver Support training prepare participants for real-world IT service management challenges?

What are the prerequisites for enrolling in the ITIL Specialist Create Deliver Support training?

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