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Change management: models, steps, and best practices

Making ideas succeed Workshops & practical skills

Many organisations use change management methodologies to enable ideas to succeed. Working alongside project managersAPM PFQ who deliver new capabilities into an organisation, change managers Why us and change agents help ensure staff are able to fully utilise the new capabilities.APM PMQThe technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

Enabling cross-functional changes

Almost every functional unit within a modern organisation relies on change management to enable it to: Manage options

  • Align the change plan to the business’s overall strategy.APM Risk Level 1Manage servicesFAQs
  • Improve internal and external services and requests. Manage {vendor_count} vendors
  • Track and resolve issues. Read more about these purposes

Engaging people with the change process08 Jun - 09 Jun

A key part of AcceptClick or scrollmanaging change APM PFQ course (Online)Choose your route in an organisation is to engage those people affected by a change initiative. Staff will be involved in the change process eventually, therefore communicating and engaging with staff about a change plan early helps lay the groundwork for its later success.Deny Not sure where to start? Pick the path that matches what you’re trying to achieve - then explore the best-fit options.

Preparing for organisational transition £1,299 Project management qualifications

Change managersView preferences For professionals choosing between APM, PRINCE2, and Agile Project Management qualifications. are often appointed to make organisational change go smoothly. They use £1,599 change management frameworksSave preferences to make changes such as: Enrol nowCompare qualifications

  • Restructuring job roles.View preferences
  • Restructuring business processes.{title} PMO and governance qualifications
  • Implementing new technologies.{title} For PMO professionals and decision-makers who need governance, control and stronger investment decisions.

Decreasing resistance to a change initiative{title}

Resistance is inevitable in any change initiative because people often find it unsettling being asked to work in new and different ways. So, change managers can often expect a denial reaction from staff. It takes time to overcome those reactions. When Manage consent{"@context":"http://schema.org","@type":"EducationEvent","name":"APM PFQ course","startDate":"2026-06-08","endDate":"2026-06-09","description":"APM PFQ course","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pfq-project-fundamentals-qualification","eventStatus":"EventScheduled","eventAttendanceMode":"OnlineEventAttendanceMode","audience":{"@type":"Audience","name":" change managersManage consentp>The Compare qualifications are transparent from day one, the less resistance they are likely to face.strong>APM Project Fundamentals Qualification

Improving performance and productivity> is the starting point for entering the project management profession in the UK.You will learn the basics of project management based upon modern best practices and be well-placed to make a positive contribution on your projects. Workshops and practical skills

When an organisation adapts improved ways of working, it tends to increase productivity. At the same time, it encourages innovation. As a result, it guarantees improved performance and places an organisation in a healthier environment better able to succeed.>"},"aggregateRating":{"@type":"AggregateRating","ratingValue":"4.8","reviewCount":"227"},"location":{"@type":"VirtualLocation","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pfq-project-fundamentals-qualification"},"image":["https://www.knowledgetrain.co.uk/training-courses/res/logos/apm-accredited-training-organisation.svg"],"offers":{"@type":"Offer","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pfq-project-fundamentals-qualification","price":"","priceCurrency":"","availability":"http://schema.org/InStock","validFrom":"2026-05-27"},"performer":{"@type":"Person","name":"Susan Tuttle"},"organizer":{"@type":"Organization","name":"Knowledge Train","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pfq-project-fundamentals-qualification"}} For people who want practical project management skills quickly, with a Knowledge Train certificate.

Reducing costs

When positive change is applied correctly, it helps to reduce waste and therefore reduce costs. Effective change management helps an organisation make smart choices. It increases productivity, decreases risks, and helps to improve the profitability of an organisation.

Change management principles Explore workshops

  • Clear communication09 Jun - 07 Jul : Ensure transparency and regular updates throughout the process. Already know what you’re looking for?
  • Leadership involvementAPM PMQ 5-week course (Online) Jump straight to : Leaders must champion change and encourage desired behaviours. APM
  • Stakeholder engagement £2,099, : Involve and listen to those affected by the change. PRINCE2
  • Process improvement£2,299, : Focus on refining and optimising business processes. AgilePM
  • Proactive Enrol now, risk management PRINCE2 Agile: Identify, assess, and mitigate potential challenges. , or
  • Continuous feedback and adaptation practical workshops: Monitor outcomes and adjust strategies where necessary..

Change management processesCompare qualifications{"@context":"http://schema.org","@type":"EducationEvent","name":"APM PMQ 5-week course","startDate":"2026-06-09","endDate":"2026-07-07","description":"APM PMQ 5-week course","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification","eventStatus":"EventScheduled","eventAttendanceMode":"OnlineEventAttendanceMode","audience":{"@type":"Audience","name":"

  1. Having initially run this course as a 5 consecutive day session, we have restructured the programme to allow delegates more time between sessions to revise and consolidate your learning. For more information please see the <: Recognise drivers such as technological advancements, market shifts, or process inefficiencies. a href=\"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification#details\">course duration
  2. information.
  3. The APM Project Management Qualification (formerly known as the APMP) is for project managers wanting to build on their existing project management knowledge and advance in their project manager career."},"aggregateRating":{"@type":"AggregateRating","ratingValue":"4.8","reviewCount":"227"},"location":{"@type":"VirtualLocation","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification"},"image":["https://www.knowledgetrain.co.uk/training-courses/res/logos/apm-accredited-training-organisation.svg"],"offers":{"@type":"Offer","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification","price":"","priceCurrency":"","availability":"http://schema.org/InStock","validFrom":"2026-05-27"},"performer":{"@type":"Person","name":"Susan Tuttle"},"organizer":{"@type":"Organization","name":"Knowledge Train","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification"}}
  4. Develop a change management plan : Outline actions, timelines, resources, and communication strategies.
  5. Implement the change : Launch the initiative, ensuring leadership guidance and active support from APM22 Jun - 26 Junchange agents . APM PMQ 5 consecutive day course (Online)
  6. Manage resistance to change : Identify the sources of resistance and address them through communication and support.Best for £1,699
  7. Monitor progress and reinforceProfessionals who want broad project management knowledge rather than training in one specific method. : Use metrics to track success and celebrate milestones. £1,999
  8. Sustain changeChoose this if… : Embed new ways of working into culture and practices for lasting results.You want broader project management knowledge and terminology that employers recognise across industries.Enrol now

Change management frameworks

Several You’ll leave with change management frameworksAn APM qualification route (PFQ/PMQ and specialist options where applicable) and broad knowledge you can apply across projects and industries. guide organisations through transitions. The most prominent include:

Kotter’s 8-Step Process

  1. Establish a sense of urgency 02 Jul - 30 Jul
  2. Form a guiding coalition
  3. Create a vision for changeBest forAPM PMQ 5-week course (Online)
  4. Communicate the visionPeople new to project management, and profess
  5. Empower broad-based action £2,299ionals working in organisations with formal governance, reporting and defined project stages.
  6. Generate short-term wins
  7. Consolidate gains and produce more changeEnrol nowChoose this if…
  8. Anchor new approaches in the culture You need a method with defined roles, management stages, and clear controls for planning, reporting and decision-making.

Example: A retailer launching a new digital platform began with urgency around changing customer expectations, formed a cross-functional team, communicated a compelling vision, and celebrated early improvements to build momentum.

Lewin’s Change Model You’ll leave with

  • Unfreeze A PRINCE2 certification route (Foundation and Practitioner options) and a practical approach to plan, control and deliver projects.: Prepare the organisation to accept change by challenging the status quo.{"@context":"http://schema.org","@type":"EducationEvent","name":"APM PMQ 5-week course","startDate":"2026-07-02","endDate":"2026-07-30","description":"APM PMQ 5-week course","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification","eventStatus":"EventScheduled","eventAttendanceMode":"OnlineEventAttendanceMode","audience":{"@type":"Audience","name":"
  • Changep>Having initially run this course as a 5 consecutive day session, we have restructured the programme to allow delegates more time between sessions to revise and consolidate your learning. For more information please see the PRINCE2 courses: Transition through adoption of new behaviours and processes.a href=\"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification#details\">course duration
  • Refreeze> information.AgilePM: Stabilise the organisation by embedding changes into everyday practice.>

Example: A manufacturer seeking to improve quality first destabilised old habits, implemented new protocols, then reinforced behaviours through training and recognition.p>The APM Project Management Qualification (formerly known as the APMP) is for project managers wanting to build on their existing project management knowledge and advance in their project manager career.

ADKAR model>"},"aggregateRating":{"@type":"AggregateRating","ratingValue":"4.8","reviewCount":"227"},"location":{"@type":"VirtualLocation","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification"},"image":["https://www.knowledgetrain.co.uk/training-courses/res/logos/apm-accredited-training-organisation.svg"],"offers":{"@type":"Offer","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification","price":"","priceCurrency":"","availability":"http://schema.org/InStock","validFrom":"2026-05-27"},"performer":{"@type":"Person","name":"Susan Tuttle"},"organizer":{"@type":"Organization","name":"Knowledge Train","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification"}}

  • Awareness Best for of the need for change Project professionals and aspiring project managers working with agile delivery teams.
  • Desire to support the change06 Jul - 07 JulChoose this if…
  • Knowledge You need to understand agile project delivery while still managing time, cost and governance expectations. of how to changeAPM PFQ course (Online)
  • Ability You’ll leave with to implement change £999An AgilePM certification route (Foundation and Practitioner options) and practical techniques for planning and managing agile projects.
  • Reinforcement to sustain changeAgilePM courses£1,599

Example: In a software roll-out, employees learned why the upgrade was essential (Awareness, Desire), received hands-on workshops (Knowledge, Ability), and were rewarded for adoption (Reinforcement).

Change management challengesPRINCE2 AgileEnrol now

Organisations frequently encounter obstacles when managing change. Common challenges include:

  • Resistance to change : Employees may fear job loss, uncertainty, or increased responsibilities.
    Best for SolutionProject professionals (or aspiring project managers) who need PRINCE2 governance and agile delivery working together.{"@context":"http://schema.org","@type":"EducationEvent","name":"APM PFQ course","startDate":"2026-07-06","endDate":"2026-07-07","description":"APM PFQ course","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pfq-project-fundamentals-qualification","eventStatus":"EventScheduled","eventAttendanceMode":"OnlineEventAttendanceMode","audience":{"@type":"Audience","name":"<: Foster open communication, involve employees in decision-making, and provide adequate support. p>The
  • APM Project Fundamentals Qualification is the starting point for entering the project management profession in the UK.You will learn the basics of project management based upon modern best practices and be well-placed to make a positive contribution on your projects.

    "},"aggregateRating":{"@type":"AggregateRating","ratingValue":"4.8","reviewCount":"227"},"location":{"@type":"VirtualLocation","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pfq-project-fundamentals-qualification"},"image":["https://www.knowledgetrain.co.uk/training-courses/res/logos/apm-accredited-training-organisation.svg"],"offers":{"@type":"Offer","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pfq-project-fundamentals-qualification","price":"","priceCurrency":"","availability":"http://schema.org/InStock","validFrom":"2026-05-27"},"performer":{"@type":"Person","name":"Susan Tuttle"},"organizer":{"@type":"Organization","name":"Knowledge Train","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pfq-project-fundamentals-qualification"}}SolutionYou’ll leave with : Communicate regularly, using clear and consistent messaging across channels.A PRINCE2 Agile certification route (Foundation and Practitioner options) and knowledge and skills on tailoring PRINCE2 for agile contexts.
  • Lack of leadership commitment : Without executive support, initiatives may falter.PRINCE2 Agile courses20 Jul - 17 Aug
    PMO and governance qualifications SolutionChoose a governance-focused qualification to strengthen oversight, standards and decision-making across projects and change.APM PMQ 5-week course (Online): Gain leadership buy-in and ensure visible commitment throughout the transition.New to PMO or governance?
  • Cultural misalignment These qualifications can still be a strong starting point, especially at Foundation level. £2,299: Change may conflict with existing organisational culture.
    Enrol nowSolution : Integrate change efforts with culture change and organisational development strategies.P3O
  • Insufficient resources or planning : Poor planning can delay or derail change projects.
    {"@context":"http://schema.org","@type":"EducationEvent","name":"APM PMQ 5-week course","startDate":"2026-07-20","endDate":"2026-08-17","description":"APM PMQ 5-week course","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification","eventStatus":"EventScheduled","eventAttendanceMode":"OnlineEventAttendanceMode","audience":{"@type":"Audience","name":"Having initially run this course as a 5 consecutive day session, we have restructured the programme to allow delegates more time between sessions to revise and consolidate your learning. For more information please see the <: Invest in PMO professionals and those moving into PMO roles shaping a portfolio, programme or project office.a href=\"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification#details\">course duration information.

The APM Project Management Qualification (formerly known as the APMP) is for project managers wanting to build on their existing project management knowledge and advance in their project manager career.

  • "},"aggregateRating":{"@type":"AggregateRating","ratingValue":"4.8","reviewCount":"227"},"location":{"@type":"VirtualLocation","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification"},"image":["https://www.knowledgetrain.co.uk/training-courses/res/logos/apm-accredited-training-organisation.svg"],"offers":{"@type":"Offer","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification","price":"","priceCurrency":"","availability":"http://schema.org/InStock","validFrom":"2026-05-27"},"performer":{"@type":"Person","name":"Susan Tuttle"},"organizer":{"@type":"Organization","name":"Knowledge Train","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification"}}: Change management techniques are often a core part of organisational development, aiming for long-term improvement in effectiveness.You’ll leave with
  • Project managementA P3O qualification route and practical guidance for selecting, setting up and running effective PMO services. : Integrating change management with project managementP3O courses27 Jul - 31 Jul ensures project deliverables are adopted and sustained.
  • Business transformationBetter Business CasesAPM PMQ 5 consecutive day course (Online): Large-scale initiatives such as mergers or digitalisation depend on robust change management for success.
  • Stakeholder engagement £1,999: Identifying and actively involving key stakeholders is crucial in minimising resistance and ensuring buy-in.
  • LeadershipBest forEnrol now: Strong, credible leadership drives the success of change initiatives through clear direction and support.People involved in investment decisions - project managers, business analysts, sponsors and PMO teams.

Change management best practices

  • Establish clear communication strategiesChoose this if… tailored to different stakeholder groups.You need a structured way to build robust business cases that are evidence-based, comparable and decision-ready.
  • Appoint dedicated change agents {"@context":"http://schema.org","@type":"EducationEvent","name":"APM PMQ 5 consecutive day course","startDate":"2026-07-27","endDate":"2026-07-31","description":"APM PMQ 5 consecutive day course","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification","eventStatus":"EventScheduled","eventAttendanceMode":"OnlineEventAttendanceMode","audience":{"@type":"Audience","name":""},"aggregateRating":{"@type":"AggregateRating","ratingValue":"4.8","reviewCount":"227"},"location":{"@type":"VirtualLocation","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification"},"image":["https://www.knowledgetrain.co.uk/training-courses/res/logos/apm-accredited-training-organisation.svg"],"offers":{"@type":"Offer","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification","price":"","priceCurrency":"","availability":"http://schema.org/InStock","validFrom":"2026-05-27"},"performer":{"@type":"Person","name":"Susan Tuttle"},"organizer":{"@type":"Organization","name":"Knowledge Train","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification"}} to guide and support the change process.You’ll leave with
  • Use data to inform decisionsA Better Business Cases qualification route and a proven approach to developing strong business cases that stand up to scrutiny. and measure progress through key performance indicators (KPIs).
  • Encourage feedbackBetter Business Cases courses03 Aug - 04 Aug from employees at every stage.
  • Provide training and supportAIPGFAPM PFQ course (Online) to build new skills and confidence.
  • Integrate change into company culture £999 to ensure lasting results.
Summary of key frameworks used in change managementBest for£1,599
ModelLeaders and delivery professionals responsible for governance of AI-enabled initiatives. Core Steps Enrol nowMain FocusChoose this if…
Kotter’s 8-StepYou’re balancing value delivery with risk, assurance, accountability and responsible use of AI in projects or change. 8 outlined steps Building urgency, vision, momentumYou’ll leave with
Lewin’s ChangeAn AIPGF qualification route and a governance framework you can apply to support responsible AI project delivery.{"@context":"http://schema.org","@type":"EducationEvent","name":"APM PFQ course","startDate":"2026-08-03","endDate":"2026-08-04","description":"APM PFQ course","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pfq-project-fundamentals-qualification","eventStatus":"EventScheduled","eventAttendanceMode":"OnlineEventAttendanceMode","audience":{"@type":"Audience","name":"The APM Project Fundamentals Qualification
is the starting point for entering the project management profession in the UK.You will learn the basics of project management based upon modern best practices and be well-placed to make a positive contribution on your projects."},"aggregateRating":{"@type":"AggregateRating","ratingValue":"4.8","reviewCount":"227"},"location":{"@type":"VirtualLocation","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pfq-project-fundamentals-qualification"},"image":["https://www.knowledgetrain.co.uk/training-courses/res/logos/apm-accredited-training-organisation.svg"],"offers":{"@type":"Offer","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pfq-project-fundamentals-qualification","price":"","priceCurrency":"","availability":"http://schema.org/InStock","validFrom":"2026-05-27"},"performer":{"@type":"Person","name":"Susan Tuttle"},"organizer":{"@type":"Organization","name":"Knowledge Train","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pfq-project-fundamentals-qualification"}}Individual adoption stagesPrefer a practical starting point? Workshops are a fast way to build confidence and learn techniques you can use straight away – without committing to a qualification route yet.

Related concepts in change management

  • Organisational developmentView project management workshops : A discipline focused on improving organisations through planned interventions in processes and culture.Or go straight to a workshop:04 Aug - 01 Sep
  • Stakeholder engagementIntroduction to Project Management : The ongoing process of involving those impacted by change in planning and implementation.Project Management EssentialsAPM PMQ 5-week course (Online)
  • Leadership in change managementWriting Business Cases : The role of leaders in inspiring, directing, and supporting people through transitions.Why choose Knowledge Train? £2,299
  • Risk management Whether you’re choosing your first project management qualification or building specialist capability, we make it easy to learn with confidence. : Identifying, analysing, and mitigating risks that arise during change initiatives. Accredited training optionsEnrol now
  • Process improvement : Reviewing and enhancing business processes to align with new goals. Choose from leading qualifications and professional routes across project delivery, PMO and governance.

FAQs Expert trainers, practical teaching

What is change management and why is it important?

Change management is the process of guiding organisations, individuals, or teams through transitions. It is important because it enables smoother implementation of change, reduces resistance, and ensures that strategic objectives are achieved efficiently. Learn with experienced trainers who keep sessions clear, relevant and focused on real work.{"@context":"http://schema.org","@type":"EducationEvent","name":"APM PMQ 5-week course","startDate":"2026-08-04","endDate":"2026-09-01","description":"APM PMQ 5-week course","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification","eventStatus":"EventScheduled","eventAttendanceMode":"OnlineEventAttendanceMode","audience":{"@type":"Audience","name":"

Having initially run this course as a 5 consecutive day session, we have restructured the programme to allow delegates more time between sessions to revise and consolidate your learning. For more information please see the

course duration information.

The APM Project Management Qualification (formerly known as the APMP) is for project managers wanting to build on their existing project management knowledge and advance in their project manager career.

"},"aggregateRating":{"@type":"AggregateRating","ratingValue":"4.8","reviewCount":"227"},"location":{"@type":"VirtualLocation","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification"},"image":["https://www.knowledgetrain.co.uk/training-courses/res/logos/apm-accredited-training-organisation.svg"],"offers":{"@type":"Offer","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification","price":"","priceCurrency":"","availability":"http://schema.org/InStock","validFrom":"2026-05-27"},"performer":{"@type":"Person","name":"Susan Tuttle"},"organizer":{"@type":"Organization","name":"Knowledge Train","url":"https://www.knowledgetrain.co.uk/project-management/association-for-project-management-apm/apm-courses/apm-pmq-project-management-qualification"}}

What role do leaders play in change management? Quality learning materials

Leaders set the direction, communicate the vision, build trust, allocate resources, and provide motivation and support to drive successful change.

How can employees be engaged during change initiatives? Access course materials and resources designed to help you build understanding and confidence quickly.

Engage employees by involving them early, asking for input, addressing worries, providing training, celebrating successes, and continuously seeking feedback to make improvements. Team training for organisations07 Sep - 08 Sep

Subscribe to our exclusive offers and promotions
Run private courses for your team, with tailored focus and delivery to match your goals and timeline.APM PFQ course (Online)Subscribe now
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