Change management: models, steps, and best practices
Practitioner Effective change management seeks to minimise disruption, address resistance to change, and strengthen engagement among all stakeholdersIncludes Foundation & Practitioner combined option..Better Business Cases
Importance of change management™
Organisational change is inevitable as businesses adapt to evolving markets, technologies, and regulations. By using structured frameworks and engaging leadership, organisations can minimise risks, foster innovation, and achieve sustainable success.Foundation
Effective Learn the fundamentals of Better Business cases.change managementPractitioner ensures smooth transitions, maintains productivity during transformation, increases return on investment, and supports Includes Foundation & Practitioner combined option.employee engagementP3O.®
Here are some reasons why change management is important.Foundation
External factorsLearn the fundamentals of the P3O project management office.
External factors play a big role in Practitioner organisational changeIncludes Foundation & Practitioner combined option.. Globalisation and the rapid developments in new digital solutions are forcing organisations to respond. Ignoring such external factors is likely to jeopardise your organisation’s success.Workshops
Nokia was once the biggest mobile phone company in the world, but it almost went out of business. That’s because it didn’t keep up with changes in mobile technologies. As a result, Nokia’s products didn’t appeal to consumers, and its market share rapidly declined.Introduction to Project Management
Making ideas succeed 1-day workshop to learn the basics of project management.
Many organisations use change management methodologies to enable ideas to succeed. Working alongside Project Management Essentials project managers2-day workshop to learn how to manage projects without getting certified. who deliver new capabilities into an organisation, Writing Business Cases change managersHalf-day workshop to learn to write robust business cases. and change agents help ensure staff are able to fully utilise the new capabilities.AI in Project Management
Enabling cross-functional changesLearn how to use AI tools in everyday project work.
Almost every functional unit within a modern organisation relies on change management to enable it to:ARTIFICIAL INTELLIGENCE (AI)
- Align the change plan to the business’s overall strategy.BCS AI
- Improve internal and external services and requests.Foundation
- Track and resolve issues.Learn the fundamentals of artificial intellegence.
Engaging people with the change processAI Project Governance Framework (AIPGF)
A key part of Foundation managing changeLearn the fundamentals of the governance framework. in an organisation is to engage those people affected by a change initiative. Staff will be involved in the change process eventually, therefore communicating and engaging with staff about a change plan early helps lay the groundwork for its later success.Practitioner
Preparing for organisational transitionIncludes Foundation & Practitioner combined option.
Change managersWorkshops are often appointed to make organisational change go smoothly. They use change management frameworksAI in Project Management to make changes such as:Learn how to use AI tools in everyday project work.
- Restructuring job roles.AGILE
- Restructuring business processes.AgilePM
- Implementing new technologies.®
Decreasing resistance to a change initiative – Agile Project Management
Resistance is inevitable in any change initiative because people often find it unsettling being asked to work in new and different ways. So, change managers can often expect a denial reaction from staff. It takes time to overcome those reactions. When Foundation change managersLearn the key principles of Agile Project Management. are transparent from day one, the less resistance they are likely to face.Practitioner
Improving performance and productivityIncludes Foundation & Practitioner combined option.
When an organisation adapts improved ways of working, it tends to increase productivity. At the same time, it encourages innovation. As a result, it guarantees improved performance and places an organisation in a healthier environment better able to succeed.PRINCE2
Requirements Engineering guide organisations through transitions. The most prominent include:
- Kotter’s 8-Step ProcessGain practitioner certificate in requirements engineering.
- Lewin’s Change FrameworkBusiness Analysis International Diploma
- ADKAR frameworkAll 4 courses bundled into this Diploma certification package.
Kotter’s 8-Step ProcessAgileBA
- Establish a sense of urgency®
- Form a guiding coalition – Agile Business Analysis
- Create a vision for changeFoundation training
- Communicate the visionLearn the fundamentals of Agile Business Analysis.
- Empower broad-based actionPractitioner
- Generate short-term wins4-day course including Foundation.
- Consolidate gains and produce more changePMI
- Anchor new approaches in the culture®
Example: A retailer launching a new digital platform began with urgency around changing customer expectations, formed a cross-functional team, communicated a compelling vision, and celebrated early improvements to build momentum.PMI-PBA
Lewin’s Change ModelSelf-paced course to prepare you for the exam (exam not included).
- UnfreezeBusiness Analysis Learning Library (BALL)™: Prepare the organisation to accept change by challenging the status quo.CHANGE MANAGEMENT
- ChangeAPMG Change Management: Transition through adoption of new behaviours and processes.Foundation
- RefreezeLearn the fundamentals of enterprise change management.: Stabilise the organisation by embedding changes into everyday practice.Practitioner
Example: A manufacturer seeking to improve quality first destabilised old habits, implemented new protocols, then reinforced behaviours through training and recognition.Includes Foundation & Practitioner combined option.
ADKAR modelPROGRAMME MANAGEMENT
- AwarenessMSP of the need for change®
- DesireFoundation to support the changeLearn the fundamentals of programme management.
- KnowledgePractitioner of how to changeIncludes Foundation & Practitioner combined option.
- AbilityINFORMATION TECHNOLOGY (IT) to implement changeITIL
- Reinforcement® to sustain changeFoundation
Example: In a software roll-out, employees learned why the upgrade was essential (Awareness, Desire), received hands-on workshops (Knowledge, Ability), and were rewarded for adoption (Reinforcement).Learn the fundamentals of ITIL service management.
Change management challengesStrategist DPI
Organisations frequently encounter obstacles when managing change. Common challenges include:3-day ITIL Strategist: Direct, Plan & Improve (DPI) course.
- Resistance to changeSpecialist: DSV : Employees may fear job loss, uncertainty, or increased responsibilities.3-day ITIL Specialist: Drive Stakeholder Value (DSV) course.
Specialist: CDS Solution3-day ITIL Specialist: Create, Deliver and Support (CDS) course.: Foster open communication, involve employees in decision-making, and provide adequate support.IT Learning Library (ITLL)™ - Poor communicationBUSINESS LEARNING LIBRARY (BLL)™: Inadequate information can cause confusion and low morale.Agile Learning Library (ALL)™
Business Analysis Learning Library (BALL)™SolutionCompliance Learning Library (CLL)™: Communicate regularly, using clear and consistent messaging across channels.IT Learning Library (ITLL)™ - Lack of leadership commitmentBusiness solutions: Without executive support, initiatives may falter._blank
Free toolsSolutionAbout: Gain leadership buy-in and ensure visible commitment throughout the transition._blank - Cultural misalignmentBlog: Change may conflict with existing organisational culture.
EXPLORE SUBJECTSSolutionSelect your preferred subject.: Integrate change efforts with culture change and organisational development strategies. - Insufficient resources or planningPROJECT MANAGEMENT QUALIFICATIONS & WORKSHOPS: Poor planning can delay or derail change projects.Select your preferred qualification or workshop.
SolutionPRINCE2 COURSES: Invest in Select your preferred training course below:project management , transition planning, and risk assessment.APM COURSES
Change management and business functionsSelect your preferred training course below:
- Organisational development : Change management techniques are often a core part of organisational development, aiming for long-term improvement in effectiveness.AGILE PROJECT MANAGEMENT COURSES
- Project managementSelect your preferred training course below:: Integrating change management with project managementPRINCE2 AGILE COURSES ensures project deliverables are adopted and sustained.Select your preferred training course below:
- Business transformation : Large-scale initiatives such as mergers or digitalisation depend on robust change management for success.BETTER BUSINESS CASES COURSES
- Stakeholder engagementSelect your preferred training course below:: Identifying and actively involving key stakeholders is crucial in minimising resistance and ensuring buy-in.
- LeadershipP3O COURSES: Strong, credible leadership drives the success of change initiatives through clear direction and support.Select your preferred training course below:
Change management best practices
- Establish clear communication strategiesWORKSHOPS tailored to different stakeholder groups.Select your preferred workshop below:
- Appoint dedicated change agents to guide and support the change process.AGILE QUALIFICATIONS
- Use data to inform decisionsSelect your preferred qualification. and measure progress through key performance indicators (KPIs).
- Encourage feedbackAGILE PROJECT MANAGEMENT COURSES from employees at every stage.Select your preferred training course below:
- Provide training and support to build new skills and confidence.PRINCE2 AGILE COURSES
- Integrate change into company cultureSelect your preferred training course below: to ensure lasting results.