Change management encompasses strategies, techniques, and tools that help organisations prepare for, execute, and sustain change, whether related to processes, technologies, culture, or organisational structure. Projects turn strategy into measurable change when they are managed as distinct, temporary efforts.BulgariaKnowledge Train is an AgilePM Accredited Training Organization.

Effective change management seeks to minimise disruption, address resistance to change, and strengthen engagement among all {"@context":"http://schema.org","@type":"WebPage","headline":"What is a Training Course? Types, Benefits & Certification Guide","url":"https://www.knowledgetrain.co.uk/instructor-led-training-courses","significantLink":"https://www.knowledgetrain.co.uk/instructor-led-training-courses","about":[{"@type":"Thing","name":"instructor-led training","sameAs":["http://en.wikipedia.org/wiki/Instructor-led_training","https://www.google.com/search?&kgmid=/m/05t01p3","https://www.wikidata.org/wiki/Q6041810"]}],"mentions":[{"@type":"Thing","name":"Education","sameAs":["https://en.wikipedia.org/wiki/Education","https://www.google.com/search?&kgmid=/m/02jfc"]},{"@type":"Thing","name":"Vocational education","sameAs":["https://en.wikipedia.org/wiki/Vocational_education","https://www.google.com/search?&kgmid=/m/0119zcg4"]},{"@type":"Thing","name":"Massive open online course","sameAs":["https://en.wikipedia.org/wiki/Massive_open_online_course","https://www.google.com/search?&kgmid=/m/0gyvy46"]},{"@type":"Thing","name":"Educational technology","sameAs":["https://en.wikipedia.org/wiki/Educational_technology","https://www.google.com/search?&kgmid=/m/067_f8"]},{"@type":"Thing","name":"Professional development","sameAs":["https://en.wikipedia.org/wiki/Professional_development","https://www.google.com/search?&kgmid=/m/014lbx"]},{"@type":"Thing","name":"Learning","sameAs":["https://en.wikipedia.org/wiki/Learning","https://www.google.com/search?&kgmid=/m/0191f8"]},{"@type":"Thing","name":"Professional certification","sameAs":["https://en.wikipedia.org/wiki/Professional_certification","https://www.google.com/search?&kgmid=/m/01vt2"]},{"@type":"Thing","name":"Certification","sameAs":["https://en.wikipedia.org/wiki/Certification","https://www.google.com/search?&kgmid=/m/011b7yqg"]},{"@type":"Thing","name":"Training","sameAs":["https://en.wikipedia.org/wiki/Training","https://www.google.com/search?&kgmid=/m/014jg3"]},{"@type":"Thing","name":"Exam","sameAs":["https://en.wikipedia.org/wiki/Exam","https://www.google.com/search?&kgmid=/m/01gd1c"]}]}Projects are unique, time-bound and riskier than business-as-usual, so they need dedicated project management and stakeholder engagement.Croatia stakeholders Every project delivers outputs that enable operational outcomes, which should be tracked as benefits and value.CyprusKnowledge Train is a PRINCE2 Agile Accredited Training Organization..Related articlesStrategic and transformational projects are most effective when clearly aligned to the organisation’s mission and long-term objectives.Czech Republic

Change management principlesProject management Staff development

• Clear communication is a discipline that has developed to address these challenges. Compliance training : Ensure transparency and regular updates throughout the process.Cross-functional Apprenticeship training
• Leadership involvementMost projects in modern organizations affect multiple functional areas within the same business which requires more extensive efforts at communication and stakeholder engagement. Custom e-Learning development : Leaders must champion change and encourage desired behaviours.Furthermore, they exhibit progressive elaboration; they commence with a broad vision that gets refined over time as more information becomes available.
• Stakeholder engagementTypes of projects Digital certificates: a smarter way to showcase your skills: Involve and listen to those affected by the change.There can be many different types of projects, but every project delivers something tangible (known as Copied!Find out more
• Process improvementoutputsKey takeaways Knowledge Train: Focus on refining and optimising business processes.). Using these outputs enable business operations to do things differently (known as Effective change management blends clear planning with sustained support for adoption. 23 Feb 2026
• Proactive outcomesUse structured frameworks such as Kotter, Lewin, or ADKAR to sequence activities and maintain momentum. risk management), and the positive results of these outcomes can be measured in the form of Visible leadership sponsorship and consistent communication reduce uncertainty and resistance. Achieve professional recognition through Knowledge Train's secure and verifiable digital certificates. Continue reading to learn how professional certifications can boost your job opportunities.: Identify, assess, and mitigate potential challenges.benefitsEngage stakeholders early, using influence and impact mapping to target effort where it matters most.
• Continuous feedback and adaptation, or Integrate change work with project delivery so training, readiness, risks, and benefits stay aligned.CONTACT US valueMeasure adoption with KPIs and feedback, then reinforce new behaviours through governance, coaching, and policy.

gained.

1. Projects can be classified in three main ways. Operational projects
2. These enhance or streamline ongoing operations, ensuring businesses remain efficient.Contents Strategic projects Name
3. These are directed at achieving long-term objectives, aligning with the company’s overarching vision. Transformational projectsContents
4. Such projects result in fundamental shifts in how the business operates or is perceived, like a company-wide digital transformation or a complete rebranding. EmailExamples of projectsWhat is change management?
5. Apple’s iPhone launch is a classic example of a product-driven project that redefined communication and technology. Similarly, IBM’s transformation from a hardware company to a service-oriented business showcases the impact of transformational projects. These cases underscore the potential of well-executed projects to revolutionize industries and steer companies towards unprecedented success.Importance of change managementPhoneEnhance your skills with our expert-led courses Change management principles
6. How can we help? Change management processes
7. Instructor-led Introduction to Project Management courseChange management frameworksSubmit
8. £499 +vatChange management challenges

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See all datesChange management and business functionsOur 6 core values are everything we do. They include: Integrity Change management best practicesDiversity

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FAQsSocial responsibility

1. £999 +vatWhat is change management?
2. Change managementSOCIAL RESPONSIBILITY
3. Create a vision for changeSee all dates refers to the systematic process of planning, implementing, and overseeing organisational changes to achieve desired business outcomes.Some of the charities we have helped over the years:Or chat with us using the link at the bottom of the screen.
4. Communicate the visionWhy projects matterChange management encompasses strategies, techniques, and tools that help organisations prepare for, execute, and sustain change, whether related to processes, technologies, culture, or organisational structure. Contact us with questions about the courses on this page, or about which project management certification or training is best for you.
5. Empower broad-based actionProjects enable strategic alignment. They translate the organization’s mission and vision into actionable steps, ensuring goals are not just stated, but achieved.Effective change management seeks to minimise disruption, address resistance to change, and strengthen engagement among all Finance FAQs
6. Generate short-term winsProjects also drive innovation, allowing companies to break new ground, launch revolutionary products, or pioneer services.stakeholders Contact
7. Consolidate gains and produce more changeFurthermore, in a rapidly changing market, projects provide a means to respond to market changes, ensuring the organization remains competitive and relevant.. Cookies
8. Anchor new approaches in the cultureWhy projects failImportance of change management Privacy

Example: A retailer launching a new digital platform began with urgency around changing customer expectations, formed a cross-functional team, communicated a compelling vision, and celebrated early improvements to build momentum.However, not all projects achieve their desired outcomes. Organisational change is inevitable as businesses adapt to evolving markets, technologies, and regulations. By using structured frameworks and engaging leadership, organisations can minimise risks, foster innovation, and achieve sustainable success. Terms

Lewin’s Change ModelScope creepEffective AWARDSCustomer Support

• Unfreeze, where projects extend beyond their initial objectives, is a common challenge. Projects can also falter due to insufficient resources or if they are misaligned with stakeholder expectations.change managementWe don’t go seeking awards, but here are two of the awards we have received for our training. : Prepare the organisation to accept change by challenging the status quo.The repercussions of such failures are profound: financial setbacks, wasted time, and the considerable cost of missed opportunities. ensures smooth transitions, maintains productivity during transformation, increases return on investment, and supports [email protected]
• ChangeRelationship with the organizationemployee engagement Join Our Team: Transition through adoption of new behaviours and processes.Projects and business-as-usual are two sides of the same coin. While they are distinct—projects being unique and operations being routine —they often overlap.. Request a quote
• RefreezeFor instance, the outcome of a project might be integrated into daily operations. It’s crucial to understand this relationship to ensure that projects, once completed, enhance, and align with an organization’s daily functions.Here are some reasons why change management is important. [email protected]: Stabilise the organisation by embedding changes into everyday practice.In addition, projects can often form part of a programme or portfolio of change.External factors Copyright © 2005-2026 Knowledge Train Limited.

Example: A manufacturer seeking to improve quality first destabilised old habits, implemented new protocols, then reinforced behaviours through training and recognition.Contributing to programmesExternal factors play a big role in Registered in UK: 5566983.

ADKAR modelIf a project is part of a programme it contributes to the programme’s goals by delivering one or more outputs. These outputs, when combined with those from other related projects, produce an impact that helps achieve the overarching outcomes envisaged by the program. Each project within the organisational change Registered VAT: GB872413526.

• Awarenessprogram. Globalisation and the rapid developments in new digital solutions are forcing organisations to respond. Ignoring such external factors is likely to jeopardise your organisation’s success.+44 (0)207 148 5985 Knowledge Train of the need for change has a unique role to play, and the successful completion of every project is imperative to realize the programme’s objectives.Nokia was once the biggest mobile phone company in the world, but it almost went out of business. That’s because it didn’t keep up with changes in mobile technologies. As a result, Nokia’s products didn’t appeal to consumers, and its market share rapidly declined. ®
• DesireContributing to portfoliosMaking ideas succeed [email protected] is a registered trademark of Knowledge Train Limited. to support the changeAdditionally, a project can also be a component of a broader portfolio comprising various projects and programmes. Within such a portfolio, each programme or project should adhere to the organization’s strategic objectives. The overall success of the Many organisations use change management methodologies to enable ideas to succeed. Working alongside 20 Old Bailey, London, EC4M 7AN, England, United Kingdom.
• Knowledgeportfolioproject managers Knowledge Train are experts in project management, PRINCE2, agile and change management training and certification. Choose from a full range of instructor-led and self-paced of how to change hinges on the combined performance of these who deliver new capabilities into an organisation, project management courses
• Abilityprogrammeschange managers , a to implement change and projects. Through the delivery of their distinct outputs and outcomes, they actively contribute to the realization of the strategic objectives encompassed within the portfolio. and change agents help ensure staff are able to fully utilise the new capabilities. PRINCE2 course
• ReinforcementEnhance your skills with our expert-led coursesEnabling cross-functional changes , or an to sustain change Almost every functional unit within a modern organisation relies on change management to enable it to: agile project management course

Example: In a software roll-out, employees learned why the upgrade was essential (Awareness, Desire), received hands-on workshops (Knowledge, Ability), and were rewarded for adoption (Reinforcement). Align the change plan to the business’s overall strategy.United Kingdom to boost your career.

Change management challenges Improve internal and external services and requests. PRINCE2

Organisations frequently encounter obstacles when managing change. Common challenges include:Instructor-ledTrack and resolve issues. ®

• Resistance to changeIntroduction to Project Management courseEngaging people with the change process , MSP: Employees may fear job loss, uncertainty, or increased responsibilities. A key part of ®
  £499 +vatmanaging change , ITILSolution in an organisation is to engage those people affected by a change initiative. Staff will be involved in the change process eventually, therefore communicating and engaging with staff about a change plan early helps lay the groundwork for its later success. ®: Foster open communication, involve employees in decision-making, and provide adequate support.See all datesPreparing for organisational transitionSearch, P3O
• Poor communication Change managers ®: Inadequate information can cause confusion and low morale. are often appointed to make organisational change go smoothly. They use , PRINCE2
  change management frameworks ®SolutionInstructor-led to make changes such as: Agile, RESILIA: Communicate regularly, using clear and consistent messaging across channels.Project Management EssentialsRestructuring job roles. ®
• Lack of leadership commitment Restructuring business processes.United Kingdom, and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. AgilePM: Without executive support, initiatives may falter.£999 +vatImplementing new technologies.Austria®
  Decreasing resistance to a change initiativeBelgium and AgileBASolutionSee all datesResistance is inevitable in any change initiative because people often find it unsettling being asked to work in new and different ways. So, change managers can often expect a denial reaction from staff. It takes time to overcome those reactions. When Bulgaria®: Gain leadership buy-in and ensure visible commitment throughout the transition.The future of projectschange managersCroatia are registered trademarks of Agile Business Consortium Limited. All rights reserved. The APMG International AgilePM and Swirl Device logo, APMG International AgileBA and Swirl Device Logo, APMG International Change Management and APMG International Better Business Cases and Swirl Device logo are trademarks of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. Better Business Cases™ is a trademark of Her Majesty’s Treasury. All rights reserved. DevOps Foundation
• Cultural misalignmentThe future promises projects that are even more integrated with technological advancements. As AI and automation become integral to businesses, projects will encompass these to create smarter, more efficient outcomes. are transparent from day one, the less resistance they are likely to face.Cyprus®: Change may conflict with existing organisational culture.Additionally, as the world grows more interconnected, projects will take on a global dimension, with teams collaborating from different parts of the world. Crucially, the emphasis will increasingly shift towards sustainability and social responsibility, reflecting the global demand for eco-friendly initiatives and projects that benefit communities.Improving performance and productivityCzech Republic is a registered mark of the DevOps Institute. “PMI”, “PMBOK
  SummaryWhen an organisation adapts improved ways of working, it tends to increase productivity. At the same time, it encourages innovation. As a result, it guarantees improved performance and places an organisation in a healthier environment better able to succeed.Denmark®SolutionProjects are no longer just tasks on a to-do list; they are ways that help modern organizations achieve change which contributes to strategic objectives. As businesses look to the future, the emphasis on projects will only grow, reinforcing their role as the vessels of change, innovation, and strategic alignment.Reducing costsEstonia Guide”, “PMP” and “CAPM” are registered marks of Project Management Institute, Inc. Knowledge Train Scrum Essentials™, Business Learning Library (BLL)™, Business Analysis Learning Library (BALL)™, Agile Learning Library (ALL)™, IT Learning Library (ITLL)™, and Compliance Learning Library (CLL)™ are trademarks of Knowledge Train Limited. All rights reserved.: Integrate change efforts with culture change and organisational development strategies.In this dynamic environment, understanding and leveraging the power of projects is not just beneficial—it’s imperative.When positive change is applied correctly, it helps to reduce waste and therefore reduce costs. Effective change management helps an organisation make smart choices. It increases productivity, decreases risks, and helps to improve the profitability of an organisation.FinlandKnowledge Train Ltd is an Introducer Appointed Representative of NewDay Cards Ltd for the Newpay finance product provided by NewDay Ltd. NewDay Cards Ltd acts as a credit broker, not a lender. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. Finance available from other lenders is not covered by this arrangement. NewDay Ltd and Newday Cards Ltd are authorised and regulated by the Financial Conduct Authority (ref nos 690292 and 682417 respectively).
• Insufficient resources or planningSubscribe to our exclusive offers and promotionsChange management principlesFrance : Poor planning can delay or derail change projects. Clear communicationGermany
  Subscribe now: Ensure transparency and regular updates throughout the process.Greece Solution Leadership involvementIreland : Invest in : Leaders must champion change and encourage desired behaviours.ItalySome related articles project managementStakeholder engagementLatvia Search, transition planning, and risk assessment.: Involve and listen to those affected by the change.Lithuania

Change management and business functionsProcess improvementLuxemburg

• Organisational development: Focus on refining and optimising business processes.Malta : Change management techniques are often a core part of organisational development, aiming for long-term improvement in effectiveness.Proactive Netherlands
• Project managementrisk managementPoland : Integrating change management with : Identify, assess, and mitigate potential challenges.Portugal project managementContinuous feedback and adaptationRomania ensures project deliverables are adopted and sustained.: Monitor outcomes and adjust strategies where necessary.Slovakia
• Change management processesSlovenia Identify the need for changeSpain
• : Recognise drivers such as technological advancements, market shifts, or process inefficiencies.Sweden Define the vision and objectivesOther countries
• : Set clear goals for what the change will achieve.HomeEmbedding PRINCE2Engage stakeholdersProgramme Management

: Involve key groups early to build support and address concerns.Programme management coursesSimon Buehring

• Develop a change management planProgramme management in demand19 Feb 2026: Outline actions, timelines, resources, and communication strategies.
• Implement the change{"@context":"http://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.knowledgetrain.co.uk/"},{"@type":"ListItem","position":2,"name":"Programme Management","item":"https://www.knowledgetrain.co.uk/programme-management"},{"@type":"ListItem","position":3,"name":"Programme management courses","item":"https://www.knowledgetrain.co.uk/programme-management/programme-management-courses"},{"@type":"ListItem","position":4,"name":"Programme management in demand","item":"https://www.knowledgetrain.co.uk/programme-management/programme-management-courses/programme-management-in-demand"}]}Learn about embedding PRINCE2 in your organization to enhance project management practices. Scroll down to understand the process and benefits.: Launch the initiative, ensuring leadership guidance and active support from
• change agents .
• Manage resistance to changeProgrammes and programme management : Identify the sources of resistance and address them through communication and support.
• Monitor progress and reinforceSimon Buehring : Use metrics to track success and celebrate milestones.19 Feb 2026
• Sustain change How PRINCE2 Agile qualifications can help your career: Embed new ways of working into culture and practices for lasting results.

Related concepts in change managementGenerate short-term wins Simon Buehring

• Organisational developmentConsolidate gains and produce more change 19 Feb 2026 : A discipline focused on improving organisations through planned interventions in processes and culture.Anchor new approaches in the culture
• Stakeholder engagementExample: A retailer launching a new digital platform began with urgency around changing customer expectations, formed a cross-functional team, communicated a compelling vision, and celebrated early improvements to build momentum. Maximise your chances of passing your Foundation-level exam in PRINCE2 with our targeted revision tips. Read on for effective study strategies.Preferences: The ongoing process of involving those impacted by change in planning and implementation.Lewin’s Change Model
• Leadership in change managementUnfreeze : The role of leaders in inspiring, directing, and supporting people through transitions.: Prepare the organisation to accept change by challenging the status quo.Copied!
• Risk managementChangeKey takeaways Preferences: Identifying, analysing, and mitigating risks that arise during change initiatives.: Transition through adoption of new behaviours and processes.Programme management coordinates related projects to deliver strategic outcomes and measurable benefits.
• Process improvementRefreezeA programme is a temporary organisation that delivers outcomes, while projects deliver specific outputs. : Reviewing and enhancing business processes to align with new goals.: Stabilise the organisation by embedding changes into everyday practice.Programme management complements project management by coordinating multiple projects rather than replacing them.