Change Management: Importance, Principles, Best Practices

Change management: models, steps, and best practices




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Studying for ITIL v4 certification	You can study for ITIL 4 certification by either:	attending a classroom course; or,

ITIL practices;

The guiding principles of ITIL 4;

Key concepts from Lean,

Agile

and DevOps;

The four dimensions of service management;

The concept of value with customers and stakeholders in the form of products and services.

After passing the

ITIL Foundation test

, you will be able to choose to go through either the Managing Professional, or the Strategic Leader routes.

2. ITIL Managing Professional certification (MP)

ITIL Specialist Create, Deliver and Support;ITIL Specialist High Velocity IT;

ITIL Strategist Direct Plan and Improve;

3. ITIL Strategic Leader certification (SL)In this level, professionals learn how IT influences and directs business strategy.ITIL Strategist Direct Plan and Improve (a common module with Managing Professional);

ITIL Leader Digital and IT Strategy.4. ITIL Master certificationTo be awarded ITIL Master, you need to complete both MP and SL certifications. You will need to prove experience and deep knowledge of

ITIL

as well.

Transition from ITIL v3 to ITIL 4There is no transition module to ITIL Foundation v4

if you are already an ITIL v3 Foundation certificate holder. You must study

The human side of change: strategies for effective change leadership

to become familiar with the new version.

Enhance your skills with our expert-led courses

Instructor-led

ITIL 4 Foundation course

£1,599 +vat

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Unveiling the impact of Senge’s system thinking model on change management

ehringITIL 4 Specialist: Drive Stakeholder Value (DSV)

19 Feb 2026

£1,799 +vat Unlock the potential of Senge’s system thinking model to improve change management. Scroll down to discover how this approach can transform your organisational processes.

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ITIL 4 certification path infographic

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Change management skills

Simon Buehring

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Discover the essential skills required for effective change management and how they apply to unique organizational contexts. Read further for detailed insights.{"@context":"https://schema.org","@type":"ImageObject","contentUrl":"https://www.knowledgetrain.co.uk/training-courses/res/images/it/itil/itil-v4-certification-path-infographic-800x2655.webp","description":"ITIL 4 Certification | ITIL v4 Certification","license":"https://www.knowledgetrain.co.uk/license","acquireLicensePage":"https://www.knowledgetrain.co.uk/license","creditText":"Knowledge Train","uploadDate":"2023-05-17T00:09:40.000Z","copyrightNotice":"© 2023 Knowledge Train Limited. All rights reserved.","creator":{"@type":"Organization","name":"Knowledge Train","url":"https://www.knowledgetrain.co.uk"}}The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.

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Change management certification: What it is, and how to get certified

Knowledge Train

19 Feb 2026

Change management certification validates your expertise in guiding organisational change. Explore leading certifications, their benefits, costs, and how to get qualified.

October is cyber security awareness month The technical storage or access that is used exclusively for statistical purposes. Simon Buehring

19 Feb 2026The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.