Kübler-Ross Change Curve | Knowledge Train

Navigating the change curve for successful transitions

The Kubler Ross model is known as the change curve.

CONTACT USFive elements of ADKAR Implementing ADKAR

ADKAR best practices NameConclusion FAQsEmail Infographic Introduction to the ADKAR modelPhoneUnderstanding change management

In today’s constantly changing organisational landscape,

change managementHow can we help? is crucial. Organisations must adapt to remain competitive and relevant. Change management

provides a structured approach to transitioning individuals, teams, and whole organisations from a current state to a desired future state. The goal is to minimise resistance and maximise engagement. Here, the

SubmitADKAR

model shines as a strategic framework. It offers a clear, step-by-step process that leaders can use to guide their teams through change effectively.

Origins and purpose of ADKAR

OUR VALUESThe ADKAR model was developed by Jeff Hiatt, founder of Prosci, through research conducted from 1994 to 2002. This research analysed the change patterns of over 700 organisations, leading to a practical, results-oriented approach to managing change at the individual level. Prosci’s research revealed that successful change occurs when

Our 6 core values are everything we do. They include:organisational change management

Integrity and individual change management intersect. It comprises five key elements:

DiversityAwareness

Fairness,

QualityDesire

Innovation,

Social responsibilityKnowledge

, SOCIAL RESPONSIBILITYAbilitySome of the charities we have helped over the years:, and

Reinforcement

. Each element represents a milestone that individuals must achieve to embrace and sustain change thoroughly. Awareness : Recognising the need for change.

Desire

: Building the motivation to participate.

AWARDSKnowledge

We don’t go seeking awards, but here are two of the awards we have received for our training.: Acquiring the necessary information and skills. Ability : Implementing new skills and behaviours.

Request a quoteReinforcement

: Sustaining the change over time. These elements work in sequence, with each building upon the previous ones. For instance, it’s difficult to create genuine desire for change without first establishing awareness of why the change is needed. Similarly, knowledge can only be effectively absorbed once someone has the desire to learn. This sequential nature is crucial for successful implementation. This model’s purpose is to facilitate a smooth transition by focusing on the psychological aspects of change. By addressing these individual milestones, the ADKAR model reduces stress and enhances overall productivity. Its structured approach ensures that all critical elements of change are methodically covered, minimising confusion. Consequently, organisations can navigate the challenges of transformation with greater confidence and success.

In summary, the ADKAR model serves as a comprehensive guide for

+44 (0)207 148 5985managing change . It aligns with the psychological needs of individuals, ensuring that change is not only implemented but also sustained effectively.[email protected]The five elements of the ADKAR model

Element 1: Awareness

The Awareness element is foundational in the ADKAR model. It ensures individuals recognise the necessity for change, setting the stage for subsequent actions. Without awareness, employees may resist or misunderstand the change initiative, leading to challenges in implementation.

Importance of awareness

Awareness is crucial as it creates a shared understanding of the change. It clarifies the reasons behind the shift, reducing anxiety and speculation. This understanding is vital for aligning individual goals with organisational objectives. When employees comprehend the need for change, they are more inclined to support it. This support eases the transition and lays a solid groundwork for the next elements. Strategies to build awarenessUnited KingdomEffective strategies to build awareness include:

Consistent communication

: Use diverse channels such as emails, meetings, and digital platforms to convey the change message. Leadership involvement : Encourage leaders to endorse and communicate the change, enhancing credibility.

Visual aids : Employ infographics and videos to simplify complex information.SearchInteractive sessions

: Conduct workshops to discuss the change, allowing for questions and feedback.

These strategies help reduce uncertainty and foster a positive outlook towards change.

Element 2: Desire

The DesireUnited Kingdom element involves cultivating the motivation to participate in the change. It requires addressing both rational and emotional aspects to inspire individuals to engage willingly.

AustriaCreating desire for change

BelgiumTo inspire desire, organisations can:

BulgariaHighlight benefits

Croatia: Clearly articulate the personal and organisational benefits of the change.

CyprusEngage employees

Czech Republic: Involve them in planning and decision-making processes to create a sense of ownership.

DenmarkRecognise contributions

Estonia: Acknowledge and reward early adopters and change champions to motivate others.

Kubler Ross Change Curve Infographic.

complex fishbone diagramStep-by-step procedure for creating a fishbone diagramThe first step in creating a fishbone diagram is to clearly define the

problem statement

. This should be a concise description of the issue you are trying to address. A well-defined problem statement serves as the ‘head’ of the diagram and guides the entire analysis process.Brainstorming causesOnce the problem is defined, the next step is to

brainstorm potential causes. Encourage team collaboration to gather a wide range of possible factors. Use techniques such as mind mapping or group discussions to ensure all perspectives are considered. This comprehensive list of causes will form the ‘bones’ of your diagram.Categorising causes

After brainstorming, organise the identified causes into

relevant categories

. These categories can be standard ones like Methods, Materials, and Manpower, or custom ones tailored to your specific context. Proper categorisation helps in visualising the problem from different angles and ensures no potential cause is overlooked.Analysing and prioritising causesThe final step is to

analyse and prioritise the causes

Guiding your team through change using the Satir change model

Practical applications and case studies

Fishbone diagrams are widely used across various industries to identify and resolve complex issues. In

manufacturing

, these diagrams help pinpoint inefficiencies in production processes, leading to improved efficiency and reduced waste. By systematically analysing potential causes, manufacturers can address issues such as equipment malfunctions or material defects.In the

Navigating organisational change successfully with Kotter’s model

manufacturing company

In

healthcare

, a hospital used fishbone diagrams to analyse the root causes of high patient waiting times. The analysis revealed several factors, such as inefficient scheduling and understaffed departments. Implementing targeted solutions based on these findings resulted in reduced waiting times and improved patient satisfaction.A

service company

dealing with high complaint rates used fishbone diagrams to investigate recurring issues. The analysis highlighted problems such as inadequate staff training and poor communication channe

Is Change Management the course for you?

Unveiling the impact of Senge’s system thinking model on change management

The essentials of Lewin’s change model for successful change management

An event where participants come together to achieve a specific objective, such as creating a list of requirements or solving a problem. It emphasizes interaction and creativity for quick and accurate work. leadership supportIn essence, fishbone diagrams not only aid in identifying the root causes of problems but also promote a culture of systematic analysis and continuous improvement. By applying this method, organisations can ensure that they address issues comprehensively, leading to more effective and lasting solutions.

How ADKAR can revolutionise your change management strategy Subscribe to our exclusive offers and promotionsSelect your preferred qualification. Next, communicate the impending change effectively. Use clear and consistent messaging to build awareness and desire among employees. Establish a timeline with specific milestones to track progress. This structured approach helps to minimise confusion and ensures that all critical elements of change management are addressed.Basic structure of a fishbone diagram

Simon Buehring Subscribe nowMSP COURSES23 Feb 2026Every organisation is unique, so customising the ADKAR model to fit specific needs is essential. Begin by analysing the organisational culture and existing processes. This understanding will guide how each element of the model is tailored.fishbone diagram

23 Feb 2026 Select your preferred training course below: Awareness is a visual tool that helps teams identify and categorise the root causes of a problem. The diagram resembles the skeleton of a fish, making it intuitive and straightforward to use. At the ‘head’ of the diagram, you place the

Some related articles Uncover the essentials of the ADKAR model to effectively manage change. Learn how to confidently guide your team through transitions. Continue reading to master change management strategies.: Adapt communication strategies to suit the organisation’s culture, ensuring messages resonate with employees.problem statementUncover the essentials of the ADKAR model to effectively manage change. Learn how to confidently guide your team through transitions. Continue reading to master change management strategies.Uncovering the benefits of PESTLE analysis for informed decision-making PMI COURSES Desire – the issue that needs addressing. This serves as the focal point of the analysis.

Select your preferred training course below: : Identify key motivators for different employee groups and leverage these to build desire.Branching off from the spine are the ‘bones,’ which represent potential

Simon Buehring Knowledgecauses

19 Feb 2026 PMI COURSES : Customise training programmes to align with the skills required for the change. of the problem. These are organised into various categories, allowing teams to explore different angles of the issue systematically. Each ‘bone’ signifies a distinct cause or factor, and further branching can detail sub-causes. This structured layout not only clarifies complex problems but also encourages comprehensive brainstorming and analysis. Select your preferred training course below: AbilityCategories in fishbone diagrams Discover the impact of PESTLE analysis on strategic planning. Scroll down to see how this tool can guide your business decisions and enhance your competitive edge. : Develop targeted support systems that cater to varying levels of ability within the organisation.Standard categories

PRINCE2 COURSESReinforcementFishbone diagrams

How APMG Change Management qualifications can help your career By tailoring the model, organisations can address specific challenges and enhance the effectiveness of the change process.quality management

Simon Buehring 19 Feb 2026 Select your preferred training course below:Implementing the ADKAR model is not without challenges. Common obstacles include resistance to change, lack of engagement, and inadequate resources. Addressing these issues requires proactive strategies.Methods

19 Feb 2026 Resistance: Processes or procedures that might contribute to the issue

Learn how APMG Change Management qualifications can enhance your career by aligning with global standards. Read more to discover their benefits. AGILE PROJECT MANAGEMENT COURSES: Engage stakeholders early and involve them in decision-making processes. This involvement can reduce resistance and foster a sense of ownership.MaterialsLearn how APMG Change Management qualifications can enhance your career by aligning with global standards. Read more to discover their benefits.Business analyst certification: What it is and how to get certified Strategic project managementSelect your preferred training course below:Engagement: Raw materials or components involved in the process

: Maintain open lines of communication and provide regular updates. Transparency builds trust and keeps employees engaged.Machines

Simon Buehring Knowledge TrainPRINCE2 AGILE COURSESResources: Equipment or tools used, which might have faults or limitations

30 Apr 2026 19 Feb 2026Select your preferred training course below:: Ensure that adequate resources, such as time and funding, are allocated to support the change initiative.Manpower A key component of implementing ADKAR is using the ADKAR Assessment tool. This diagnostic instrument helps identify which elements are acting as barriers to change for individuals or groups. By rating each element on a scale of 1 to 5, : Human factors, such as skills, training, or motivation Discover the essentials of business analyst certification, from leading qualification types to preparation, costs, and career benefits. Start your path to professional recognition and new business analysis opportunities. Learn how to connect projects to business strategy and objectives. Select and prioritise initiatives that will help your organisation move forward. Find out how to do it, and improve the results you get from projects, for improved performance overall.BUSINESS CASE COURSESchange managersMeasurements

Select your preferred training course below: can pinpoint where additional focus is needed. For example, if Ability scores are low but Knowledge scores are high, this suggests the need for more practical application opportunities rather than additional training.: Data or metrics that might be inaccurate or misleading

What is a business change manager? AGILE COURSESBest practices for each ADKAR element: External conditions or settings that could affect outcomes.

Simon Buehring 19 Feb 2026 Aligning organisational goals with the elements of the Custom categories

19 Feb 2026 AGILE PROJECT MANAGEMENT COURSESADKAR modelWhile standard categories are useful, organisations often benefit from tailoring categories to their specific needs or industries. Custom categories allow teams to focus on the unique aspects of their problem domain. For instance, a software development team might include categories like

Dive deep into the role of a business change manager and what you can learn on change management courses. Discover more by reading on. Select your preferred training course below: is essential for a cohesive change process. Begin by clearly defining your organisational objectives. Ensure that each of the ADKAR elements – Awareness, Desire, Knowledge, Ability, and Reinforcement – supports these objectives.user experienceDive deep into the role of a business change manager and what you can learn on change management courses. Discover more by reading on.You want to become a business analyst? Project management vs product management Awareness or

: Align awareness efforts with the strategic vision. Ensure that the need for change is communicated in a way that reflects organisational goals.PRINCE2 AGILE COURSESsoftware architecture

Simon BuehringKnowledge Train DesireSelect your preferred training course below:. Meanwhile, a retail business might focus on

19 Feb 202619 Feb 2026: Motivate employees by linking personal benefits to broader organisational aims. customer feedback Knowledge SCRUM COURSES or Discover different motivations for pursuing a career as a business analyst. Learn what drives BA professionals by reading more.Get insights on how project management and product management differ, and how these two skills impact each other. Understanding their importance in the business landscape is fundamental for achieving success. Read this article to learn about the key differences and similarities.: Tailor training programs to impart skills that directly contribute to achieving strategic goals. Select your preferred training course below:supply chain

Ability .

What qualifications do change managers need? Reinforcement Select your preferred training course below:Enhance your skills with our expert-led courses

Simon Buehring This alignment ensures that change initiatives are not only implemented but also contribute meaningfully to the organisation’s mission.19 Feb 2026BUSINESS ANALYST COURSES

19 Feb 2026 Continuous improvement Select your self-paced training course topic.

Continuous improvement is vital in refining the ADKAR process. It involves regularly assessing and enhancing each element to ensure effectiveness.Discover the essential qualifications needed by change managers and how these credentials can boost your career. Read on for detailed information. Self-pacedDiscover the essential qualifications needed by change managers and how these credentials can boost your career. Read on for detailed information.Discover CATWOE and transform your approach to problem-solvingHow APM qualifications can help your careerFeedback loops BCS BUSINESS ANALYST COURSESBCS Foundation Certificate in Business Analysis self-paced online

: Establish mechanisms for collecting feedback at each element. Use surveys, interviews, and performance metrics to gather insights. Select your preferred training course below: