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span>Those performing key roles in the design, development, and delivery of organisational change programmes

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  • span>Change project managers
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23 Jul - 24 JulITIL 4 Strategist Direct, Plan & Improve (DPI) (Online)

Change Management Practitioner course (Online) £1,799 £1,599Enrol now

Enrol now

The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
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p>The ITIL 4 Strategist: Direct, Plan & Improve (DPI) classroom course is ideal for professionals looking to drive strategic improvements and align IT strategies with business goals:>Foundation Certificate in Business Analysis (FCBA)
  • >li>Eligibility requirements: Save preferencesView preferences<<span>Operational line managers. No prior experience. <
  • >Exam process: View preferences> 40 multiple choice questions, held online. {title}<

  • >li>Develop strategic planning capabilities for IT service management.
  • >

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The Direct, Plan and Improve course gave me a solid framework for linking our IT initiatives to strategy. It helped me join the dots between governance, continual improvement, and day-to-day ways of working.

  • Sonia K., Delegate 7,500 hours of business analysis work in the last 10 years, 35 hours professional development, two references.
  • Exam process:< Learn how to direct, plan and improve IT-enabled services so your organisation becomes truly learning-focused, agile and continually improving. 120 scenario-based multiple-choice questions, computer-based, 3.5 hours.< What you will gain
  • Preparation: Intensive BABOK study, preparation courses, exam study materials.
  • Benefits: For experienced analysts, international recognition, often leads to salary increase and senior roles.< Lead change, communication and stakeholder engagement during improvement initiatives

PMI Professional in Business Analysis (PMI-PBA)
  • Eligibility requirements:
  • Secondary degree (A-levels, etc.) and 5 years business analysis experience, or bachelor’s degree and 3 years’ experience; 35 contact hours training required.< Managers responsible for planning, improving or governing IT services
  • Exam process:< Members of transformation, continual improvement or PMO teams 200 multiple choice questions, 4-hour duration; online or centre-based.
  • Preparation resources:
  • PMI-PBA handbook, training courses, online simulators, BABOK.
  • The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Develop the skills to direct, plan and improve value streams and practices. Progress your ITIL 4 journey
  • Contributes towards ITIL 4 Managing Professional and Strategic Leader.

    Preferences Learn from experts Train with accredited ITIL practitioners who share real-world examples. Practical tools and techniquesPreferences
    Apply value stream mapping, metrics and continual improvement models in context. Live online convenience Join interactive virtual classes from anywhere, with no travel required. Exam support
    PCBAP< BCS< Get exam guidance, practice questions and trainer supportNo experience; training requiredHigh
    Those performing key roles in the design, development, and delivery of organisational change programmes
    Change project managersTransformation managers
    Senior responsible owners
    Business change managers
    Change programme managers
    Operational line managers."},"aggregateRating":{"@type":"AggregateRating","ratingValue":"4.8","reviewCount":"227"},"location":{"@type":"VirtualLocation","url":"https://www.knowledgetrain.co.uk/change-management/change-management-courses/apmg-change-management-course/change-management-practitioner"},"image":["https://www.knowledgetrain.co.uk/training-courses/res/logos/apmg-change-management-accredited-training-organisation-logo.svg"],"offers":{"@type":"Offer","url":"https://www.knowledgetrain.co.uk/change-management/change-management-courses/apmg-change-management-course/change-management-practitioner","price":"","priceCurrency":"","availability":"http://schema.org/InStock","validFrom":"2026-06-12"},"performer":{"@type":"Person","name":"Susan Tuttle"},"organizer":{"@type":"Organization","name":"Knowledge Train","url":"https://www.knowledgetrain.co.uk/change-management/change-management-courses/apmg-change-management-course/change-management-practitioner"}}PDUs, 3-year cycle
    PMI-PBALive interactive sessions with accredited trainers PMICourse 3-5 years BA experience This advanced ITIL 4 course shows you how to establish a learning and improving IT organisation. You’ll explore how to direct, plan and improve services, value streams and practices, and how to embed continual improvement at every level. 24 Sep - 25 SepGlobal Understand DPI concepts PDUs, 3-year cycle The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.Change Management Practitioner course (Online)

    Benefits and career outcomes Grasp the key ideas of direction, planning, improvement and value in ITIL 4.

    • Career progression: Plan and cascade strategyManage options £1,359 Manage services Certification Cascade objectives, define policies and place decision-making at the right level.Manage {vendor_count} vendorsEnrol now sets candidates apart for senior and specialised roles such as lead business analyst or business analysis manager. Apply governance, risk and complianceRead more about these purposes
    • Salary increase: Certified business analysts often command higher salaries and are eligible for more lucrative contracts. Integrate GRC principles into the service value system in a pragmatic way.Accept
    • Professional recognition: Embed continual improvement Certified individuals are recognised by peers and employers as experts in business analysis best practice. Deny{"@context":"http://schema.org","@type":"EducationEvent","name":"Change Management Practitioner course","startDate":"2026-09-24","endDate":"2026-09-25","description":"Change Management Practitioner course","url":"https://www.knowledgetrain.co.uk/change-management/change-management-courses/apmg-change-management-course/change-management-practitioner","eventStatus":"EventScheduled","eventAttendanceMode":"OnlineEventAttendanceMode","audience":{"@type":"Audience","name":"
    • < Membership in professional bodies like BCS, IIBA and View preferences Lead change and communicationli>Aspiring or current managers of organisational change, transition, or transformation

    Those performing key roles in the design, development, and delivery of organisational change programmes

    • Change project managers

    Transformation managers

    Senior responsible owners

    Business change managers

    li>Ensuring controls are sufficient but not excessive >Using the ITIL continual improvement model across the service value system
    > li> span>Transformation managersRequest a quote >