Lean principlesOther countries

Key takeaways

Lean improves outcomes by defining value, removing waste, and building continuous improvement into everyday work.

• Start by defining value from the customer’s perspective, using research when needs are unclear.
• Map the value stream end to end, then remove steps that do not contribute to customer value.
• Improve flow by breaking work into smaller activities and reducing bottlenecks across teams.
• Use pull systems to limit work in progress so work starts only when it is needed.
• Make continuous improvement part of culture through learning, communication, and training.