< Leadership in change management: Addressing and resolving challenges and obstacles efficiently

Project management triangle
< Risk management: Adjusting strategies and plans as necessary to meet changing circumstancesimage
Knowledge Train

Simon BuehringKnowledge Train is a Better Business Cases Accredited Training Organization.Business analysts

20 Mar 2026 Subject matter experts.

  • Knowledge Train is an AgilePM Accredited Training Organization.Project team members’ primary responsibilities include:
  • Confused about which project management certification to pursue? Compare the most recognized certifications and find the best fit for your career. Completing the tasks assigned to them within the specified timelines
  • p>Students buying the Agile PM Practitioner (with Foundation) training will achieve both sets of outcomes below. Students buying the Agile PM Practitioner training will achieve the Practitioner outcomes.
> Project management triangle

h4>AgilePM Foundation 4> p>Agile PM Foundation training provides students with a basic understanding of the Agile Project Framework from DSDM (Dynamic Systems Development Methodology). > p>The student should understand:

>What qualifications do change managers need?

For example, if you are working on a huge project and it’s starting to get a lot of tasks, you may ask an Assistant PM to take over and get it done and they will, if it’s small enough! In summary, the assistant is a great help and acts as a mini PM. The responsibilities of an assistant include:

Planning the projectThriving in Change – Webinar with Luz Flores LeeMonitoring the project and its work Overseeing the allocated budgetSevcan YasaCommunicating with the stakeholders19 Feb 2026Assisting the PM. Working under the PM, the assistant:Watch this insightful webinar with Luz Flores Lee to master Agile strategies for navigating change in your career. Scroll down to enhance your skills and advance your professional journey.Learns high-level project management skills Gets first-hand experience of making top-level decisions Builds leadership experience for his/her own future career development. This relationship enables effective delegation of tasks as well as broader project supervision. The role of Assistant PM is particularly important for big or complex projects, offering extra management resources and helping to ensure that no detail is missed.

An image of a project management triangle that balances Cost, Time, and Scope, with Quality at the center.

Project coordinator A project coordinatorIs change management a good career choice?

, or as we will be using to describe it, a coordinator. They work on the team as a supporting role. Some of the responsibilities of a coordinator include:

Meeting and calendar managementSimon BuehringProject record keeping19 Feb 2026Project logistics

Project tracking and reporting.Considering a career in change management? Read this article to understand why it's a growing field and how to get started.

Project coordinators, supporting the PM and team, may:

Serve as a central point of communication Support resource allocation and management Monitor and control project budgets and expenses Support risk identification and mitigation. Project coordinators help with administrative support, allowing the PM to focus on decision-making and leading the project. Their organisational skills and eye for detail allows for a smoother and more effective project workflow. Project administrator The How ADKAR can revolutionise your change management strategy

  1. project administrator plays another important support role, providing administrative support. The project administrator’s key tasks include:Simon Buehring
  2. Managing paperwork and digital files related to the project23 Feb 2026Updating and maintaining
  3. project management softwareUncover the essentials of the ADKAR model to effectively manage change. Learn how to confidently guide your team through transitions. Continue reading to master change management strategies.Supporting financial tracking and budget reports

Helping to coordinate team schedules and resource allocation.

Documentation

is the heart of a project administrator’s job. This includes: Developing and organising

project plans

Compiling progress reports and status updatesArchiving important communications and decisionsEnsuring compliance with organisational policies.

  • Administrators leave a paper trail and detailed record of project actions and decisions. This documentation is a valuable tool for decision-making, performance reviews, and sharing knowledge for future
  • projects
  • . It also contributes to the organisation’s long-term success and efficiency.

Senior project management rolesSenior PMA

Senior PM

takes on more senior and advanced project management responsibilities, often based on extensive experience and a proven track record in handling complex initia

  • Lead agile project teams in VUCA environments
  • Combine AgilePM with Scrum and other delivery approachesUse AgilePM techniques to manage scope, time, and quality
  • Prepare effectively for the AgilePM practitioner exam Who this course is forProject managers leading agile or hybrid projectsProduct owners and business change leaders

Scrum Masters and agile team leads needing a project focus

PMO and governance professionals supporting agile delivery

  • Anyone with AgilePM Foundation wanting practitioner-level skillsBenefits
  • Apply AgilePM in practice
  • Learn how to tailor AgilePM to different projects and organisations. Lead agile projects
  • Strengthen your ability to guide teams and stakeholders through change.

Work with Scrum teams

  • Understand how AgilePM complements Scrum and other agile methods. Improve collaboration
  • Use AgilePM roles and practices to build high-performing agile teams.
  • Control scope and risk
  • Apply MoSCoW, agile planning and risk techniques to keep projects on track. Gain a recognised qualification

Achieve an APMG-accredited Practitioner certification valued worldwide.

  • Delivery Compare learning options to find the format that suits you best.
  • DeliveryDuration
  • Trainer interactionStart date

Exam

Materials

Monitors project performance and portfolio health.Access

Key benefits of project governance include:Best for

  • Maintaining consistency across Learning experienceprojects
  • Facilitating informed decision-making Optimising resource utilisation
  • Ensuring regulatory compliance.Instructor-ledEffective project governance improves project success rates, enhances stakeholder satisfaction, and maximises the value delivered by project initiatives. Conclusion Project management roles

vary and are essential to a successful project and organisational success. We’ve provided an overview of 25 key project management roles, each with distinct responsibilities and skills. We invite you to evaluate your own skills and interests to see where you might fit in this spectrum. Understanding these roles will help you contribute effectively and advance in the field of project management.Live sessions (online)

Enhance your skills with our expert-led courses

  • 2 days (5 days for combined option)
  • Live Q&A with accredited trainerInstructor-led
  • Introduction to Project Management courseFixed scheduled dates
  • £499 +vatIncluded
  • See all datesDigital workbook & mocks
  • 1 year post-course resources
  • Instructor-ledLearners who prefer structure & guidanceProject Management Essentials

Live interactive sessions with accredited trainers

ITIL Foundation is worth 2 credit points.

2. ITIL v3 Practitioner certificationITIL Practitioner certification teaches you how to apply the ITIL framework. It does it by:Explaining the Continual Service Improvement (CSI) approach to structure improvement initiatives;

Covering three key areas crucial for improvement initiatives:

  • Organizational
  • Change Management
  • ;Marketing
  • Measurement and Metrics;

Communication.

ITIL v3 Foundation or an ITIL 4 Foundation certificate is a perquisite for the ITIL Practitioner exam. ITIL Practitioner is not a prerequisite for the ITIL v3 Intermediate level certifications. The ITIL Practitioner examination is open book and consists of multiple-choice questions based on a scenario.

ITIL Practitioner is worth 3 credit points.

  • 3. ITIL v3 Intermediate certifications
  • Intermediate levels come in two sets of modules:
  • Service Lifecycle Modules (worth 3 credit points each):The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.Statistics
  • Service Strategy (SS);

Service Design (SD);Manage options Service Transition (ST);Manage services Service Operation (SO);Manage {vendor_count} vendors

Continual Service Improvement (CSI).Read more about these purposes

  • Service Capability modules (worth 4 credit points each):
  • Operational Support and Analysis (OSA);Accept
  • Planning, Protection and Optimization (PPO); The technical storage or access that is used exclusively for statistical purposes.
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ITIL intermediate certifications are a stepping stone from either Foundation or Practitioner and enable you to get sufficient credit points to gain Expert certification.View preferences

4. ITIL v3 Expert certification

You can earn ITIL Expert certification after gaining 22 credit points. The way to do that is to sit a MALC (Managing Across the Lifecycle) Exam. MALC tests your ability to integrate your ITIL knowledge in real-world settings.Save preferences

Passing the MALC exam is worth 5 credit points. The MALC exam’s prerequisite is 17 credit points gained from either Lifecycle, Capability or Practitioner modules. 2 of the credit points must come from Foundation certification. 5. ITIL v3 Master certificationView preferencesThis certification shows that you can apply ITIL in an organisation. Every ITIL Master candidate will select a different range of personal experiences. That’s why there is no fixed syllabus for this qualification.{title}

  • In the exam, you must explain and justify:{title}
  • How you would select and apply elements of the ITIL Framework such as:{title}
  • ITIL knowledge; or,Manage Consent
  • ITIL principles; or,

ITIL methods; or,To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.

ITIL techniques; or, supporting management techniques; to achieve desired business outcomes in one or more practical assignments.

  • To be eligible for the ITIL Master certification, you must:
  • have achieved the ITIL Expert certificate;Functional
  • have worked in IT service management for at least five years in a leadership, managerial, or higher management role.
  • Enhance your skills with our expert-led courses

  • Functional
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£1,599 +vat

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  • The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
  • Instructor-led
  • ITIL 4 Strategist Direct, Plan & Improve (DPI)

£1,799 +vat

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Triangle steps: choose a flexible constraint, prioritise, manage risk, and create a change process.

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Transition from ITIL v3 to ITIL 4There is no transition module to ITIL 4 Foundation

if you are already an ITIL v3 Foundation certificate holder. You must study ITIL 4 Foundation to become familiar with the new version.

AXELOS has designed an ITIL Managing Professional Transition Module. It is designed for ITIL v3 candidates who are ITIL Experts. Candidates who have achieved 17 credits from across the v3 scheme are included too.What’s the cost of ITIL v3 certification?

Studying for

ITIL certification may not be cheap. But it is worth it when you get certified. It helps you to climb the ladder of your ITSM career.For details of ITIL v3 Foundation costs click this button:

ITIL v3 certification path infographic

This infographic shows the ITIL v3 certification pathway.Subscribe to our exclusive offers and promotions

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PRINCE2 templates (PDF) StatisticsSimon Buehring 19 Feb 2026

Access recommended templates for PRINCE2 management products. Essential tools to support your project management practices.

The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Manage optionsManage services

Manage {vendor_count} vendors

Read more about these purposes

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The online classroom format worked really well. Small group, lots of interaction, and the tutor kept us engaged with regular questions and whiteboard exercises rather than just reading from slides.Deny

Nadia R., Agile Project Manager

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The Practitioner sample papers were tough, but the step-by-step review sessions made a big difference. By the time I sat the real exam, I recognised the style of questions and felt calm and prepared.

Hassan Q., IT Delivery ManagerView preferences

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What impressed me most was the trainer’s ability to challenge our thinking. We weren’t just learning the process; we discussed when AgilePM is a good fit and when it can create unnecessary overhead. That nuance is rare in exam courses.Manage consent

Project management triangle infographic

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The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.