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RACI matrix in project management

An example of a RACI matrix assigning roles and tasks to UX Designer, Project Manager, Legal Advisor, and Customer Support.

  • around motivated individuals and provide support
  • Convey information face-to-face whenever possible
  • Working software is the primary measure of progress

Maintain a sustainable development pace

  • Continuous attention to technical excellence and good design Simplicity – the art of maximising the work not done – is essential
  • Self-organising teams produce the best architectures, requirements, and designs
  • Regularly reflect and adapt to improve effectiveness
  • Historical origins and evolution of Agile
  • The Agile approach originated in the late 1990s as software teams sought alternatives to rigid project management models like the

Waterfall

Flexibility:

Respond rapidly to changing customer needs and market conditions.

  1. Continuous improvement: Regular retrospectives help teams adapt and improve their processes.
  2. Customer satisfaction: Frequent delivery ensures customer requirements are met early and often.
  3. Transparency: Iterative development and open communication foster stakeholder trust.
  4. Reduced risk: Incremental delivery allows for earlier issue detection and correction.
  5. Enhanced team collaboration: Cross-functional teams communicate daily to resolve challenges efficiently.
  6. Agile vs waterfall modelAspect

Agile

Waterfall

  • Process
  • Iterative and incremental
  • Sequential and linear
  • Flexibility
  • Adaptive to change

Resistant to change after initial planning

Customer involvement

  • High, continuous feedbackTypically only during requirements and acceptance stages
  • DeliveryFrequent, partial releases
  • Full product delivered at project endRisk
  • Problems discovered earlyIssues often found late
  • Agile frameworks and practicesScrum framework

Scrum

is a widely adopted Agile framework structured around short, timeboxed periods called

  • sprints. Teams maintain a
  • product backlog of features and tasks, delivering increments of working software at the end of each sprint. Roles in Scrum include Product Owner,
  • Scrum Master, and Development Team. Daily stand-ups, sprint planning, reviews, and retrospectives reinforce team collaboration and transparency.
  • KanbanKanban emphasises visualising work, limiting work in progress, and optimising flow. Teams use Kanban boards to track tasks and identify bottlenecks, often integrating continuous improvement practices.

User stories and Product BacklogFeatures are typically described as user stories

Agile is iterative, adaptable, and focuses on incremental delivery with frequent stakeholder feedback.

RACI with guide for implementation: use in planning, reference during execution, update regularly, and improve communication.

Waterfall

is linear, sequential, and requires upfront planning, often only allowing changes late in the project cycle.

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Delivery

  • DurationTrainer interaction

Start dateExamMaterials

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  • Learning experience
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Interactive online modules

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  • Focus on delivering the highest-value features early while managing scope and change.
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  • Agile principles and mindsetValue-driven delivery
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Full curriculum details

Agile principles and mindset

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  • Delivering early and frequent value to customers
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Project management raci infographic

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