The
£1,299 +vat
Self-paced
Change Management Foundation self-paced online
{"@context":"https://schema.org","@type":"WebPage","name":"What is ITIL? Definition, Framework, and Key Principles [2024]","url":"https://www.knowledgetrain.co.uk/it/itil","description":"Learn what ITIL is, how it supports IT Service Management, ITIL 4 updates, core processes, benefits, certification pathways, and comparisons to other frameworks.","significantLink":"https://www.axelos.com/best-practice-solutions/itil","mainEntity":[{"@type":"Article","headline":"What is ITIL? Definition, Framework, and Principles","about":[{"@type":"DefinedTerm","name":"ITIL","sameAs":["https://en.wikipedia.org/wiki/ITIL","https://www.google.com/search?&kgmid=/m/089g82","https://www.wikidata.org/wiki/Q194196"]},{"@type":"DefinedTerm","name":"IT Service Management","sameAs":["https://en.wikipedia.org/wiki/IT_service_management","https://www.google.com/search?&kgmid=/m/04y49qw","https://www.wikidata.org/wiki/Q605259"]}],"mentions":[{"@type":"DefinedTerm","name":"Information Technology Infrastructure Library","sameAs":["https://en.wikipedia.org/wiki/ITIL","https://www.google.com/search?&kgmid=/m/089g82","https://www.wikidata.org/wiki/Q194196"]},{"@type":"DefinedTerm","name":"Axelos","sameAs":["https://en.wikipedia.org/wiki/Axelos","https://www.google.com/search?&kgmid=/m/01368z1k","https://www.wikidata.org/wiki/Q17012409"]},{"@type":"DefinedTerm","name":"ITSM","sameAs":["https://en.wikipedia.org/wiki/IT_service_management","https://www.google.com/search?&kgmid=/m/04y49qw","https://www.wikidata.org/wiki/Q605259"]},{"@type":"DefinedTerm","name":"Best practices","sameAs":["https://en.wikipedia.org/wiki/Best_practice","https://www.google.com/search?&kgmid=/m/015b0g","https://www.wikidata.org/wiki/Q83481"]},{"@type":"DefinedTerm","name":"Framework","sameAs":["https://en.wikipedia.org/wiki/Framework","https://www.google.com/search?&kgmid=/m/02phhy","https://www.wikidata.org/wiki/Q191307"]},{"@type":"DefinedTerm","name":"ITIL 4","sameAs":["https://www.axelos.com/best-practice-solutions/itil/what-is-itil-4","https://www.wikidata.org/wiki/Q105691011"]},{"@type":"DefinedTerm","name":"ITIL certification","sameAs":["https://www.axelos.com/certifications/itil-certifications/itil-4-certifications","https://www.wikidata.org/wiki/Q62754744"]},{"@type":"DefinedTerm","name":"Processes","sameAs":["https://en.wikipedia.org/wiki/Business_process","https://www.google.com/search?&kgmid=/m/0f7_f","https://www.wikidata.org/wiki/Q570854"]},{"@type":"DefinedTerm","name":"Service lifecycle","sameAs":["https://en.wikipedia.org/wiki/Product_lifecycle_management","https://www.wikidata.org/wiki/Q264168"]},{"@type":"DefinedTerm","name":"Service value system","sameAs":["https://www.axelos.com/resource-hub/blog/serving-up-the-service-value-system/","https://www.wikidata.org/wiki/Q105691173"]},{"@type":"DefinedTerm","name":"Continual improvement","sameAs":["https://en.wikipedia.org/wiki/Continuous_improvement_process","https://www.google.com/search?&kgmid=/m/02vxn","https://www.wikidata.org/wiki/Q1702811"]},{"@type":"DefinedTerm","name":"Change management","sameAs":["https://en.wikipedia.org/wiki/Change_management","https://www.google.com/search?&kgmid=/m/0l8yv","https://www.wikidata.org/wiki/Q1189288"]},{"@type":"DefinedTerm","name":"Incident management","sameAs":["https://en.wikipedia.org/wiki/Incident_management_(ITSM)","https://www.google.com/search?&kgmid=/g/11c4_dj1zr","https://www.wikidata.org/wiki/Q11776337"]},{"@type":"DefinedTerm","name":"Problem management","sameAs":["https://en.wikipedia.org/wiki/Problem_management","https://www.google.com/search?&kgmid=/g/11gmwxjnlm","https://www.wikidata.org/wiki/Q17012646"]},{"@type":"DefinedTerm","name":"Service desk","sameAs":["https://en.wikipedia.org/wiki/Help_desk","https://www.google.com/search?&kgmid=/m/02233k","https://www.wikidata.org/wiki/Q744005"]},{"@type":"DefinedTerm","name":"Configuration management","sameAs":["https://en.wikipedia.org/wiki/Configuration_management","https://www.google.com/search?&kgmid=/m/01jq_6","https://www.wikidata.org/wiki/Q672828"]},{"@type":"DefinedTerm","name":"ISO/IEC 20000","sameAs":["https://en.wikipedia.org/wiki/ISO/IEC_20000","https://www.google.com/search?&kgmid=/m/0g8wpgj","https://www.wikidata.org/wiki/Q1141094"]},{"@type":"DefinedTerm","name":"COBIT","sameAs":["https://en.wikipedia.org/wiki/COBIT","https://www.google.com/search?&kgmid=/m/06y1b6","https://www.wikidata.org/wiki/Q1137992"]},{"@type":"DefinedTerm","name":"Value streams","sameAs":["https://en.wikipedia.org/wiki/Value_stream","https://www.google.com/search?&kgmid=/m/05h3t4","https://www.wikidata.org/wiki/Q17020946"]},{"@type":"DefinedTerm","name":"IT governance","sameAs":["https://en.wikipedia.org/wiki/IT_governance","https://www.google.com/search?&kgmid=/m/04w713","https://www.wikidata.org/wiki/Q604560"]},{"@type":"DefinedTerm","name":"Roles and responsibilities","sameAs":["https://en.wikipedia.org/wiki/Responsibility_assignment_matrix","https://www.google.com/search?&kgmid=/m/04pd2d","https://www.wikidata.org/wiki/Q1861482"]},{"@type":"DefinedTerm","name":"ITIL Foundation","sameAs":["https://www.axelos.com/certifications/itil-certifications/itil-4-certifications/itil-4-foundation-certificate-in-it-service-management","https://www.wikidata.org/wiki/Q11775916"]},{"@type":"DefinedTerm","name":"IT strategy","sameAs":["https://en.wikipedia.org/wiki/Information_technology","https://www.google.com/search?&kgmid=/m/03scnj","https://www.wikidata.org/wiki/Q11661"]}]},{"@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What is ITIL and how does it work?","acceptedAnswer":{"@type":"Answer","text":"ITIL is a set of best practices and principles for IT service management, helping organisations manage IT services throughout their lifecycle by providing standardised processes, practices, and roles."}},{"@type":"Question","name":"What is meant by ITIL certification?","acceptedAnswer":{"@type":"Answer","text":"ITIL certification demonstrates an individual's knowledge of the ITIL framework and their ability to implement ITSM best practices, supporting career progression in IT service roles."}},{"@type":"Question","name":"What are the 5 stages of ITIL?","acceptedAnswer":{"@type":"Answer","text":"The five stages in earlier ITIL versions were service strategy, service design, service transition, service operation, and continual service improvement. ITIL 4 takes a more flexible, value-driven approach."}},{"@type":"Question","name":"Is ITIL still relevant in 2024?","acceptedAnswer":{"@type":"Answer","text":"Yes, ITIL remains essential for ITSM, evolving with ITIL 4 to address agile, digital transformation, and modern business needs."}},{"@type":"Question","name":"How does ITIL compare to COBIT or ISO/IEC 20000?","acceptedAnswer":{"@type":"Answer","text":"ITIL focuses on ITSM best practices, COBIT on IT governance and controls, while ISO/IEC 20000 is a certifiable standard. They can be used separately or together for comprehensive IT management."}}]}]}
£799 +vatRelated articles
What is cybersecurity? Types, threats and best practices
Knowledge Train
30 Apr 2026
| Cybersecurity defends computer systems, networks, and data from digital attacks and unauthorised access. Discover its importance, types, threats and how you can strengthen your defences. | |
| ITIL certification path | |
| Simon Buehring |
