Learn the fundamentals of Better Business cases.Learn the key principles of Agile Project Management.Practitioner Practitioner

Includes Foundation & Practitioner combined option.Includes Foundation & Practitioner combined option.

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AI in Project Management Introduction to Project Management

Learn how to use AI tools in everyday project work.1-day workshop to learn the basics of project management.

  • AGILEProject Management Essentials quality managementAgilePM2-day workshop to learn how to manage projects without getting certified.. Named after its creator, Kaoru Ishikawa, this diagram helps in identifying root causes of a problem by organising potential causes into useful categories. The visual structure resembles a fish skeleton, with the problem statement at the ‘head’ and contributing factors branching off as ‘bones.’ This structured approach facilitates effective brainstorming sessions, enabling teams to explore a wide range of possible causes systematically.®Writing Business Cases Importance in problem-solving
  • – Agile Project ManagementHalf-day workshop to learn to write robust business cases.Fishbone diagrams are vital in quality management and continuous improvement efforts across numerous industries. They are one of the Seven Basic Quality Tools, essential for identifying and resolving issues efficiently. The diagrams help teams develop specific solutions and are particularly valuable inFoundation AI in Project Management Manufacturing sectorsLearn the key principles of Agile Project Management.Learn how to use AI tools in everyday project work. use them to identify and address production process inefficiencies
  • Practitioner ARTIFICIAL INTELLIGENCE (AI)Healthcare organisationsIncludes Foundation & Practitioner combined option.BCS AI use them to improve patient care by analysing procedural issuesPRINCE2Foundation Service industries
  • ®Learn the fundamentals of artificial intellegence. use them to enhance customer satisfaction by resolving service concerns. AgileAI Project Governance Framework (AIPGF)In essence, fishbone diagrams not only aid in identifying the root causes of problems but also promote a culture of systematic analysis and continuous improvement. By applying this method, organisations can ensure that they address issues comprehensively, leading to more effective and lasting solutions.Foundation Foundation Understanding fishbone diagram componentsLearn the fundamentals of the PRINCE2 Agile method.Learn the fundamentals of the governance framework.Basic structure of a fishbone diagramPractitioner Practitioner A
  • Includes Foundation & Practitioner combined option.Includes Foundation & Practitioner combined option.fishbone diagramScrumWorkshops is a visual tool that helps teams identify and categorise the root causes of a problem. The diagram resembles the skeleton of a fish, making it intuitive and straightforward to use. At the ‘head’ of the diagram, you place the Scrum Essentials AI in Project Management problem statement
Self-paced training course to learn the essentials of Scrum.Learn how to use AI tools in everyday project work. – the issue that needs addressing. This serves as the focal point of the analysis.How ADKAR can revolutionise your change management strategy
Scrum Master AGILEBranching off from the spine are the ‘bones,’ which represent potential Choose Scrum Alliance or Scrum.org Scrum Master training courses.AgilePMcausesScrum Product Owner ® of the problem. These are organised into various categories, allowing teams to explore different angles of the issue systematically. Each ‘bone’ signifies a distinct cause or factor, and further branching can detail sub-causes. This structured layout not only clarifies complex problems but also encourages comprehensive brainstorming and analysis.Choose Scrum Alliance or Scrum.org Product Owner training courses. – Agile Project ManagementCategories in fishbone diagramsAgileBAFoundation Standard categories

®Learn the key principles of Agile Project Management.Fishbone diagrams

Agile Learning Library (ALL)™Scrum Product Owner : External conditions or settings that could affect outcomes.

ADKAR change management model.

BUSINESS ANALYSISChoose Scrum Alliance or Scrum.org Product Owner training courses.These categories offer teams a structured approach to explore potential causes.

BCS Business AnalysisAgileBACustom categoriesBusiness Analysis Foundation ®While standard categories are useful, organisations often benefit from tailoring categories to their specific needs or industries. Custom categories allow teams to focus on the unique aspects of their problem domain. For instance, a software development team might include categories like Learn the fundamentals of business analysis. – Agile Business Analysisuser experienceModelling Business Processes Foundation or Gain practitioner certificate in modelling business processes.Learn the fundamentals of Agile Business Analysis.software architectureBusiness Analysis Practices Practitioner . Meanwhile, a retail business might focus on Gain practitioner certificate in business analysis practices.4-day course including Foundation.customer feedback

Requirements Engineering Lean Six Sigma or

Gain practitioner certificate in requirements engineering.Yellow Belt supply chainBusiness Analysis International Diploma Self-paced training course to gain LSS Yellow Belt..All 4 courses bundled into this Diploma certification package.PMIThe flexibility to customise categories ensures that the fishbone diagram remains relevant and effective for any given context. By adapting the diagram to suit their specific needs, organisations can enhance the accuracy and usefulness of their analysis, leading to more targeted and effective solutions.AgileBA®Enhance your skills with our expert-led courses®PMI-ACP – Agile Business AnalysisSelf-paced course to prepare you for the exam (exam not included). Foundation training Kanban Learn the fundamentals of Agile Business Analysis.Estimating for Agile FoundationSelf-pacedPractitioner Agile Learning Library (ALL)™BCS Foundation Certificate in Business Analysis self-paced online4-day course including Foundation.BUSINESS ANALYSIS PMIBCS Business Analysis£499 +vat®Business Analysis Foundation PMI-PBA Learn the fundamentals of business analysis.

  • Self-paced course to prepare you for the exam (exam not included).Modelling Business Processes Business Analysis Learning Library (BALL)™Gain practitioner certificate in modelling business processes.Self-paced
  • CHANGE MANAGEMENTBusiness Analysis Practices BCS International Diploma in Business Analysis self-paced onlineAPMG Change ManagementGain practitioner certificate in business analysis practices.
  • Foundation Requirements Engineering £2,199 +vatLearn the fundamentals of enterprise change management.Gain practitioner certificate in requirements engineering.
  • Practitioner Business Analysis International Diploma Includes Foundation & Practitioner combined option.All 4 courses bundled into this Diploma certification package.
  • PROGRAMME MANAGEMENTAgileBASelf-pacedMSP®BCS Business Analysis Practice self-paced online

® – Agile Business Analysis

Foundation Foundation training £749 +vat

Learn the fundamentals of programme management.Learn the fundamentals of Agile Business Analysis.Fishbone diagram variations and proceduresPractitioner Practitioner Variations of the fishbone diagramIncludes Foundation & Practitioner combined option.4-day course including Foundation.Fishbone diagrams come in several variations, each designed to suit specific analytical needs. These nuanced versions adapt the basic structure to address particular types of problems or sectors. For instance, some organisations may opt for a

INFORMATION TECHNOLOGY (IT)PMIsimple fishbone diagram

ITIL® without predetermined categories. This approach allows teams to define categories that are most relevant to their context, promoting flexibility in analysis.

®PMI-PBA Other variations may incorporate additional layers of complexity. For example, a Foundation Self-paced course to prepare you for the exam (exam not included).complex fishbone diagramLearn the fundamentals of ITIL service management.Business Analysis Learning Library (BALL)™ might include sub-categories or integrate quantitative data to enhance the depth of analysis. These variations are particularly useful in industries that require detailed scrutiny, such as engineering or pharmaceuticals. By tailoring the diagram to specific needs, teams can ensure a more precise and effective root cause analysis.

Strategist DPI CHANGE MANAGEMENTStep-by-step procedure for creating a fishbone diagram

3-day ITIL Strategist: Direct, Plan & Improve (DPI) course.APMG Change ManagementIdentifying the problem

Specialist: DSV Foundation The first step in creating a fishbone diagram is to clearly define the

3-day ITIL Specialist: Drive Stakeholder Value (DSV) course.Learn the fundamentals of enterprise change management.problem statement

  • Practitioner . This should be a concise description of the issue you are trying to address. A well-defined problem statement serves as the ‘head’ of the diagram and guides the entire analysis process.Includes Foundation & Practitioner combined option.Brainstorming causes
  • PROGRAMME MANAGEMENTOnce the problem is defined, the next step is to MSPbrainstorm potential causes
  • ®. Encourage team collaboration to gather a wide range of possible factors. Use techniques such as mind mapping or group discussions to ensure all perspectives are considered. This comprehensive list of causes will form the ‘bones’ of your diagram.Foundation Categorising causes
  • Learn the fundamentals of programme management.After brainstorming, organise the identified causes into Practitioner relevant categories

Includes Foundation & Practitioner combined option.. These categories can be standard ones like Methods, Materials, and Manpower, or custom ones tailored to your specific context. Proper categorisation helps in visualising the problem from different angles and ensures no potential cause is overlooked.

INFORMATION TECHNOLOGY (IT)Analysing and prioritising causes

ITILThe final step is to ®analyse and prioritise the causesFoundation . Evaluate each potential cause in terms of its impact on the problem. Use techniques such as voting or ranking to identify the most critical causes for further investigation. Focusing on these key factors will help in developing targeted and effective solutions.

Learn the fundamentals of ITIL service management.Practical applications and case studies

Strategist DPI Real-world applications of fishbone diagrams

  • 3-day ITIL Strategist: Direct, Plan & Improve (DPI) course.Fishbone diagrams are widely used across various industries to identify and resolve complex issues. In Specialist: DSV manufacturing
  • 3-day ITIL Specialist: Drive Stakeholder Value (DSV) course., these diagrams help pinpoint inefficiencies in production processes, leading to improved efficiency and reduced waste. By systematically analysing potential causes, manufacturers can address issues such as equipment malfunctions or material defects.In the
  • healthcare sector, fishbone diagrams are instrumental in enhancing patient safety and care quality. They allow healthcare professionals to identify factors contributing to medical errors or delays in treatment, leading to better patient outcomes.

In the

service

  • industry, companies employ fishbone diagrams to improve customer satisfaction. By analysing complaints and service delivery processes, businesses can identify root causes of customer dissatisfaction and implement effective solutions. This results in enhanced service quality and customer loyalty.Case studies showcasing success
  • Several organisations have successfully employed fishbone diagrams to tackle complex challenges. A notable example is a manufacturing company
  • that faced frequent production line stoppages. By using a fishbone diagram, the team identified multiple contributing factors, including outdated machinery and insufficient staff training. Addressing these issues led to a significant reduction in downtime and increased productivity.In

healthcare

, a hospital used fishbone diagrams to analyse the root causes of high patient waiting times. The analysis revealed several factors, such as inefficient scheduling and understaffed departments. Implementing targeted solutions based on these findings resulted in reduced waiting times and improved patient satisfaction.

A service company dealing with high complaint rates used fishbone diagrams to investigate recurring issues. The analysis highlighted problems such as inadequate staff training and poor communication channe

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