Development Managers and Developers
DevOps Engineers Chief Product Officers
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| p>The ITIL 4 Strategist: Direct, Plan & Improve (DPI) classroom course is ideal for professionals looking to drive strategic improvements and align IT strategies with business goals:Aspect | >Description< |
|---|---|
| ul>Purpose< | li>Continuous Improvement and Change Managers enhancing operational transformations.Deliver working software frequently, respond to change rapidly |
| >Key values< | li>IT Operations and Capacity Managers optimizing service delivery and resource allocation.Individuals and interactions, working software, customer collaboration, responding to change |
| >Approach< | li>Cloud and Enterprise Architects integrating ITIL and cloud solutions for strategic objectives.Iterative, adaptive, and incremental |
| >Popular frameworks< | li>Risk, Information Security, and Compliance Managers ensuring regulatory compliance and risk management.Scrum>, Kanban, Extreme Programming (XP) |
- {"@context":"http://schema.org","@type":"EducationEvent","name":"ITIL 4 Foundation course","startDate":"2026-09-16","endDate":"2026-09-18","description":"ITIL 4 Foundation course","url":"https://www.knowledgetrain.co.uk/it/itil/itil-certification/itil-foundation","eventStatus":"EventScheduled","eventAttendanceMode":"OnlineEventAttendanceMode","audience":{"@type":"Audience","name":"Satisfy the customer through early and continuous delivery of valuable software<
- p>Welcome changing requirements, even late in development<
- strong>Gain your ITIL Foundation certification by taking either an ITIL Foundation course or a self-study ITIL Foundation course online. Deliver working software frequently, from a couple of weeks to a couple of months
- >Collaborate daily between business people and developers
- >Build <p>ITIL is used by thousands of organisations to integrate, manage, and maintain their IT services.projects> around motivated individuals and provide support<
- p>ITIL Foundation training is perfect for IT professionals wanting to aid service delivery through a robust and comprehensive IT service management framework.Convey information face-to-face whenever possible
- {"@context":"http://schema.org","@type":"EducationEvent","name":"ITIL 4 Specialist: Create, Deliver & Support (CDS)","startDate":"2026-09-16","endDate":"2026-09-18","description":"ITIL 4 Specialist: Create, Deliver & Support (CDS)","url":"https://www.knowledgetrain.co.uk/it/itil/itil-certification/itil-4-specialist-create-deliver-support-cds","eventStatus":"EventScheduled","eventAttendanceMode":"OnlineEventAttendanceMode","audience":{"@type":"Audience","name":"Flexibility:<p>The ITIL 4 Specialist: Create, Deliver & Support (CDS) classroom course is suitable for any of the following: Respond rapidly to changing customer needs and market conditions.
- >Continuous improvement:<ul class=\"custom-list positive\"> Regular retrospectives help teams adapt and improve their processes.<
- li>Customer satisfaction:<span>IT Operations Managers and Heads Frequent delivery ensures customer requirements are met early and often.
- >Transparency:> Iterative development and open communication foster stakeholder trust.<
- li>Reduced risk:<span>Service Desk and Support Managers Incremental delivery allows for earlier issue detection and correction.
- >Enhanced team collaboration:> Cross-functional teams communicate daily to resolve challenges efficiently.<
li>Agile vs waterfall model<
| span>Development Managers and DevelopersAspect | >Agile | >Waterfall< |
|---|---|---|
| li>Process< | span>Infrastructure and Application Operations EngineersIterative and incremental | >Sequential and linear |
| >Flexibility< | li>Adaptive to change< | span>Change, Release, Incident, and Problem ManagersResistant to change after initial planning |
| >Customer involvement | >High, continuous feedback< | li>Typically only during requirements and acceptance stages< |
| span>Service Transition and Delivery ManagersDelivery | >Frequent, partial releases | >Full product delivered at project end< |
| li>Risk< | span>Network Systems Administrators and IT CoordinatorsProblems discovered early | >Issues often found late |
>Agile frameworks and practices<
li>Scrum framework<
span>Technical and Data Centre Support EngineersScrum> is a widely adopted Agile framework structured around short, timeboxed periods called >sprints<li>. Teams maintain a <span>Information Security Specialistsproduct backlog> of features and tasks, delivering increments of working software at the end of each sprint. Roles in Scrum include Product Owner, >Scrum Master<li>, and Development Team. Daily stand-ups, sprint planning, reviews, and retrospectives reinforce team collaboration and transparency.<
span>DevOps EngineersKanban
>Kanban emphasises visualising work, limiting work in progress, and optimising flow. Teams use Kanban boards to track tasks and identify bottlenecks, often integrating continuous improvement practices.
>User stories and Product Backlog<
li>Features are typically described as <span>Chief Product Officersuser stories> in a product backlog. This backlog is prioritised by the Product Owner and guides the work to be pulled into each sprint or iteration.
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p>The <strong>Gain your ITIL Foundation certification by taking either an ITIL Foundation course or a self-study ITIL Foundation course online. 12 Agile principles> include prioritising customer satisfaction through early and continual delivery, welcoming changing requirements, delivering working software frequently, fostering daily collaboration, supporting motivated teams, preferring face-to-face communication, using working software as the main progress measure, maintaining a sustainable pace, focusing on technical excellence, maximising simplicity, enabling self-organising teams, and reflecting regularly for process improvement. p>ITIL is used by thousands of organisations to integrate, manage, and maintain their IT services.Agile is iterative, adaptable, and focuses on incremental delivery with frequent stakeholder feedback. >Waterfall<>What is the difference between Agile and waterfall?<