19 Feb 2026
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ITIL Certification
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| Explaining the Continual Service Improvement (CSI) approach to structure improvement initiatives; | ||
| Covering three key areas crucial for improvement initiatives: | The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.Organizational | Change Management |
| ; | Measurement and Metrics; | Communication. |
| PreferencesITIL v3 Foundation or an ITIL 4 Foundation certificate is a perquisite for the ITIL Practitioner exam. ITIL Practitioner is not a prerequisite for the ITIL v3 Intermediate level certifications. | The ITIL Practitioner examination is open book and consists of multiple-choice questions based on a scenario. ITIL Practitioner is worth 3 credit points. | 3. ITIL v3 Intermediate certifications |
PreferencesIntermediate levels come in two sets of modules:
- Service Lifecycle Modules (worth 3 credit points each): Service Strategy (SS);
- Service Design (SD); Service Transition (ST); Service Operation (SO); Continual Service Improvement (CSI). Service Capability modules (worth 4 credit points each):
- The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.Operational Support and Analysis (OSA); Planning, Protection and Optimization (PPO); Release, Control and Validation (RCV);
- Statistics
- Statistics
- ITIL knowledge; or,
- ITIL principles; or, ITIL methods; or,
ITIL techniques; or,
- supporting management techniques;
- to achieve desired business outcomes in one or more practical assignments.The technical storage or access that is used exclusively for statistical purposes.
- To be eligible for the ITIL Master certification, you must:
- have achieved the ITIL Expert certificate;The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
- have worked in IT service management for at least five years in a leadership, managerial, or higher management role.
Enhance your skills with our expert-led courses
- Instructor-ledMarketingITIL 4 Foundation course
- £1,599 +vat
- See all dates
Instructor-ledITIL 4 Strategist Direct, Plan & Improve (DPI)
- £1,799 +vat See all dates
- Transition from ITIL v3 to ITIL 4There is no transition module to
- ITIL 4 Foundation if you are already an ITIL v3 Foundation certificate holder. You must study ITIL 4 Foundation to become familiar with the new version.
AXELOS has designed an ITIL Managing Professional Transition Module. It is designed for ITIL v3 candidates who are ITIL Experts. Candidates who have achieved 17 credits from across the v3 scheme are included too.What’s the cost of ITIL v3 certification?Studying for
