and projects. Through the delivery of their distinct outputs and outcomes, they actively contribute to the realization of the strategic objectives encompassed within the portfolio.Knowledge TrainGenerate short-term wins

to implement change

Reinforcement

to sustain change

Example: In a software roll-out, employees learned why the upgrade was essential (Awareness, Desire), received hands-on workshops (Knowledge, Ability), and were rewarded for adoption (Reinforcement).

Project quality managementChange management challenges

Organisations frequently encounter obstacles when managing change. Common challenges include: