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Change management19 Feb 2026 Explore the essentials of cyber security, its importance, and the tools you need for a career in this field. Scroll down to learn more.PreferencesChange management: models, steps, and best practices

Effective change management seeks to minimise disruption, address resistance to change, and strengthen engagement among all stakeholders
Effective change management ensures smooth transitions, maintains productivity during transformation, increases return on investment, and supports employee engagement
. Here are some reasons why change management is important.United KingdomExternal factorsAustria
External factors play a big role in Belgiumorganisational changeBulgaria. Globalisation and the rapid developments in new digital solutions are forcing organisations to respond. Ignoring such external factors is likely to jeopardise your organisation’s success.Croatia
Nokia was once the biggest mobile phone company in the world, but it almost went out of business. That’s because it didn’t keep up with changes in mobile technologies. As a result, Nokia’s products didn’t appeal to consumers, and its market share rapidly declined.CyprusMaking ideas succeed Czech RepublicMany organisations use change management methodologies to enable ideas to succeed. Working alongside Denmark
project managersEstonia who deliver new capabilities into an organisation, Finlandchange managersFrance
and change agents help ensure staff are able to fully utilise the new capabilities.GermanyEnabling cross-functional changesGreeceAlmost every functional unit within a modern organisation relies on change management to enable it to:Ireland
Align the change plan to the business’s overall strategy.ItalyImprove internal and external services and requests.LatviaLithuania
LuxemburgMaltaNetherlands
PolandPortugalRomania
SlovakiaSloveniaSpain
SwedenOther countriesHome
Agile
Scrum Scrum training
Scrum Master certification







APM: Launch the initiative, ensuring leadership guidance and active support from
) change agents[1]., you need to make sure you know:Manage resistance to change
What your CV says on it.: Identify the sources of resistance and address them through communication and support.Dates of past jobs and why you left.Monitor progress and reinforceResearch the hiring organisation – this proves you are keen and well-prepared.: Use metrics to track success and celebrate milestones.
The job description and why you are a good fit for the role.Sustain changeExplain your experience: Embed new ways of working into culture and practices for lasting results.To get into your first Change management frameworks
project roleSeveral , it is vital that you can explain your experience and discuss your transferable skills from past jobs.change management frameworksAs you are most likely lacking formal project management experience, note any guide organisations through transitions. The most prominent include:
projectsKotter’s 8-Step Process you worked on in old jobs, any volunteering undertaken, work experience/internships, or even that time you organized a wedding.Lewin’s Change FrameworkKnowing your experience and career history will ensure you are confident in your abilities and prepared to answer questions regarding your achievements or why you would be good for the role.ADKAR framework
Know the organizationKotter’s 8-Step ProcessSimilarly, doing some background research about the company demonstrates how interested you are in working there.Establish a sense of urgencyAside from looking at the company’s website and social media pages, The GuardianForm a guiding coalition
[2]Create a vision for change also recommends researching the company’s competitors, industry information, news or recent events and financial information.Communicate the vision
Finally, know what the company is looking for in a potential Empower broad-based action and study the job description, making sure your experience, qualifications and attributes fit the role, and that you can demonstrate examples.Consolidate gains and produce more change Example: A retailer launching a new digital platform began with urgency around changing customer expectations, formed a cross-functional team, communicated a compelling vision, and celebrated early improvements to build momentum.

Lewin’s Change Model

Unfreeze
Instructor-led: Prepare the organisation to accept change by challenging the status quo.
Introduction to Project Management courseChange: Transition through adoption of new behaviours and processes.Refreeze
: Stabilise the organisation by embedding changes into everyday practice.
Example: A manufacturer seeking to improve quality first destabilised old habits, implemented new protocols, then reinforced behaviours through training and recognition.Managing Successful Programmes (MSP)
ADKAR model
Awarenessimage
of the need for change
to support the changeKnowledge
of how to change
Ability
to implement changeReinforcement to sustain change
Example: In a software roll-out, employees learned why the upgrade was essential (Awareness, Desire), received hands-on workshops (Knowledge, Ability), and were rewarded for adoption (Reinforcement).
Change management challengesProgrammes and programme management
Organisations frequently encounter obstacles when managing change. Common challenges include:
Resistance to changeimage
: Employees may fear job loss, uncertainty, or increased responsibilities.
Plain and simple, we don’t like leaders who are negative – they bring us down. We want leaders with enthusiasm, with a bounce in their step, with a can-do attitude.Solution : Foster open communication, involve employees in decision-making, and provide adequate support.
Poor communication
: Inadequate information can cause confusion and low morale.
Timothy Barry [4]SolutionA good project manager also stays cool under pressure: ‘When leaders encounter a stressful event, they consider it interesting, they feel they can influence the outcome and they see it as an opportunity: Communicate regularly, using clear and consistent messaging across channels.
[5]Lack of leadership commitment
.’: Without executive support, initiatives may falter.Programmes
Remain focused
Let the interviewer see you can handle tough situations by relaxing and being thoroughly prepared for whatever question they pose. Remain focused throughout the interview. You don’t want to misunderstand a question. Finally, here are some extra tips for making a good impression, as noted by ProspectsSolutionimage
[6]: Gain leadership buy-in and ensure visible commitment throughout the transition.
Arrive on time or early.: Change may conflict with existing organisational culture.Take your application letter and CV with you.
Interview clothes should be suits and business wear, with comfortable, polished shoes.Solution
Practice anything you’re concerned about before you go, such as the journey there or saying aloud your answers.: Integrate change efforts with culture change and organisational development strategies.
Non-verbal communication can be more important than verbal communication. For example, don’t describe yourself as confident but then speak quietly and avoid eye contact, as this would show you are not actually confident.Insufficient resources or planningListen carefully to the questions asked and answer clearly and concisely – no waffling!: Poor planning can delay or derail change projects.Whether you are being interviewed by a panel, one-on-one, or even over Skype, you’re bound to feel a tiny bit anxious during your job interview.
Relaxed under pressureSolution
It is perfectly natural to feel nervous in an interview, mainly because your job is such a huge part of your life, providing not only financial security, but also happiness, self-worth and independence.: Invest in P3O: An Overview of Portfolio, Programme and Project Offices
However, this is a project management interview, and it will really help to keep cool and calm to show the interviewer you can handle the pressure.project management
Luckily, there are a number of relaxation techniques and tips you can use before and during your interview., transition planning, and risk assessment.image
Professionals who need to understand, document, and improve business processes using structured modelling techniques.Relaxation techniquesChange management and business functions
None[7]: Change management techniques are often a core part of organisational development, aiming for long-term improvement in effectiveness. , a great technique to stop yourself talking too fast is to: ‘breathe in through your nose very slowly for a count of three. Then breathe out through your nose for a count of three. Repeat this three times. That should take you a total of 18 seconds. In that time you will have significantly lowered your heart rate and when you speak, you’ll find you won’t rush.’Project management
3 days or 13 hoursIf you’re very nervous and feeling shaky, you can stop yourself shaking by … ahem … clenching your buttocks.: Integrating change management with
It’s almost physically impossible to have shaky hands if your buttocks or your thigh muscles are clenched. This technique will help you feel and appear more confident – and most clothes will completely mask your actions.project management
Instructor-led, self-paced ensures project deliverables are adopted and sustained. Business transformation{title}BCS MBP exam : Large-scale initiatives such as mergers or digitalisation depend on robust change management for success.
{title} Robin KermodeStakeholder engagement
Manage Consent60 minutes, multiple choice[8]: Identifying and actively involving key stakeholders is crucial in minimising resistance and ensuring buy-in.How MSP training and qualifications can help your career
Ask questionsLeadership
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.BCS Practitioner certificateAnother way to feel more confident is to remember that the interview isn’t an interrogation, and it is also a chance to interview the company: ‘Remembering that this is a back and forth discussion, where you can — and should — ask questions as well as answer them, can help you feel more comfortable: Strong, credible leadership drives the success of change initiatives through clear direction and support.image
[9]Change management best practices
Be honest tailored to different stakeholder groups.Requirements EngineeringAlso, remember that the interviewer is only human: ‘Don’t assign superhero status to the interviewer. Speak to them the way you would talk to one of your friend’s parents; be respectful, polite, concise, and natural. Accept that they’re in control (at least partially) and all you can do is represent yourself as honestly as possibleAppoint dedicated change agents
See course[10] to guide and support the change process.
.’Use data to inform decisions
Don’t forget why you were invited and measure progress through key performance indicators (KPIs). Finally, it is worth keeping in mind that you were chosen for interview because of your exceptional abilities, skills, experience, attributes and capabilities, not because the interviewer wants to make fun of you.Encourage feedbackThose responsible for eliciting, analysing, documenting, and validating business requirements in projects and change initiatives.Project management interview questions from employees at every stage.
Job interviews may have different types of questions depending on the industry, company or sector, and for a project management position, you can be sure that some very specific questions will be asked.Provide training and support
NoneA to build new skills and confidence.Portfolio management – Interview with Ipek Sahra Özgüler
project management jobIntegrate change into company culture
3 days or 16 hours interview will be looking at three main things: to ensure lasting results.image
You and your character.Summary of key frameworks used in change management
project managementCore StepsBCS RE exam knowledge and experience.Main Focus