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Change management best practices

Establish clear communication strategies Try before you buy! tailored to different stakeholder groups.

Copied! Appoint dedicated change agentsKey takeawaysStart your learning journey with a free month’s access when you purchase any course. Experience the full Business Learning Library™ risk-free. to guide and support the change process.A PMO improves delivery by combining governance, support, and portfolio visibility. Use data to inform decisionsA PMO sets standards and decision controls so projects stay aligned to business strategy and risk is managed early.Benefits and measure progress through key performance indicators (KPIs).Supportive, controlling, and directive PMOs differ mainly by authority, from guidance to direct ownership of delivery outcomes.Why choose the Business Learning Library™Encourage feedback

Useful PMOs prioritise the portfolio using transparent criteria, balancing value, risk, and capacity constraints.Gain practical skills, recognised credibility, and career confidence with convenient, self-paced courses. from employees at every stage.Start with a clear charter and quick wins, then scale tools, training, and templates through continuous improvement. Learn targeted, practical skills you can use immediately at work. to build new skills and confidence.

Gain credibility:Integrate change into company culture

Earn digital badges to showcase your achievements and boost your CV. to ensure lasting results. Upskill for the future:Summary of key frameworks used in change management

Contents Diversify your skill set and stay adaptable in a changing job market.Model Advance your career:Core Steps

Courses are curated by expert advisers to support your professional growth.Main FocusContentsStay inspired:Kotter’s 8-Step

Get fresh insights and motivation, whether you’re starting out or growing your expertise.8 outlined stepsPMO fact sheet Building urgency, vision, momentum What’s includedLewin’s ChangePMO definitionUnlimited access to hundreds of short, business-focused courses, with new topics added regularly.Unfreeze, Change, Refreeze Interactive and engaging e-learning platform, designed for easy use.Preparing, transitioning, embedding

PMO functions and rolesQuizzes and exercises to reinforce your learning.PMO vs. project managerFinancial Conduct Authority (FCA) complianceRisk management

Competition law compliance: Identifying, analysing, and mitigating risks that arise during change initiatives.

FAQsTrade compliance and export control trainingProcess improvementPMO fact sheetAnti-tax evasion training: Reviewing and enhancing business processes to align with new goals.

Definition:The Consumer Rights Act 2015 – consumer protection.FAQs A Workplace Safety and Well-beingWhat is change management and why is it important?

Promote a safe and healthy work environment through comprehensive safety training and awareness.Project Management OfficeChange management is the process of guiding organisations, individuals, or teams through transitions. It is important because it enables smoother implementation of change, reduces resistance, and ensures that strategic objectives are achieved efficiently.Fire awareness training (PMO) is a department or group that sets, maintains and ensures What are common change management frameworks?

Control of Substances Hazardous to Health (COSHH) trainingproject managementThe most common frameworks are Kotter’s 8-Step Process, Lewin’s Change, and the Health and safety essentials training standards within an organisation.ADKARDrug and alcohol awareness trainingCore Functions: framework. Each provides a structured approach to planning and implementing change.Bullying and harassment in the workplace Governance, methodology, support, standardisation, process improvement.How do you overcome resistance to change?Sexual harassment awareness trainingTypes:Overcome resistance by communicating benefits clearly, involving stakeholders, offering support and training, addressing concerns promptly, and recognising employee contributions throughout the transition.

Display Screen Equipment (DSE) training. Supportive PMO, Controlling PMO, Directive PMO.What role do leaders play in change management?Engage with our interactive courses to enhance your expertise and advance your career in compliance today. Corporate IT PMOs, government programme offices.

Related terms:

Project Portfolio, Project Manager, Stakeholders, Best Practices, PMO Tools.Learn more on Wikipedia

Visit PMI.orgPMO definition

A Project Management Office (PMO) is an organisational structure that defines and maintains project management standards, supports project teams, and ensures alignment with business objectives. PMOs play a crucial role in enabling successful project, programme and portfolio management

by offering governance, methodology, resource management and oversight.The concept of a PMO has evolved as organisations recognise the need for a dedicated group to enhance consistency, optimise resources, and improve project delivery outcomes. PMOs may operate at the project, programme, or portfolio level and are commonly found in sectors such as IT

, government, construction, and finance.PMOs perform a wide range of functions, adapting their roles according to organisational needs. The main functions and roles typically include:

Governance:

Establishing frameworks, processes and controls for effective decision-making and risk management

across the project lifecycle.Standardisation:

Implementing and maintaining project management methodologies

, best practices, and standards. Support:How to find us Providing guidance, templates, tools, training and mentoring for Project Managers and teams.Knowledge TrainMethodology Enforcement: 20 Old Bailey, London, EC4M 7AN, Ensuring consistent application of

England, United Kingdom.project management approaches Reviewing and refining

Nameproject delivery

processes to ensure continuous improvement. Stakeholder Engagement:

Phone Acting as an interface between project teams, senior management, and other stakeholders. Change Management

:Email Supporting change initiatives and minimising resistance through structured strategies.

Types of PMOs PMOs are not one-size-fits-all. Their structure, authority and level of influence can vary significantly. The three primary PMO types are:SubmitSupportive PMO: Provides consultative services, best practices, templates, and guidance. Has low control and operates as a resource for Project Managers. Controlling PMO:

Requires compliance with Aligning PMO objectives with organisational strategy.

Engaging stakeholders and securing executive sponsorship.

Adopting recognised standards and methodologies (such as those from PMI

).Investing in PMO tools for tracking, reporting, and collaboration.

Developing competency through PMO certification and staff training.Emphasising process improvement and

change management.PMO certification & standardsBusiness analysis tools and methodologiesProfessional recognition is available for PMO practitioners through PMO certification programmes. The Project Management Institute (PMI), a leading standards organisation, offers certifications such as the Key toolsProject Management ProfessionalRequirements management software (for example, Jira, Confluence, or Azure

(PMP) and Certified Associate in Project Management (CAPM). PMO-specific certifications such as the PMO-CP (PMO Certified Practitioner) are also available.DevOps validate competency in project, programme, and portfolio management, enhancing PMO effectiveness and credibility. Learn more about certification options on Process mapping tools (such as Visio, Lucidchart)

PMI.orgMind mapping and collaboration software

.Data analysis tools (for example, Excel, Power BI)PMO in practice+44 (0)207 148 5985Methodologies

Corporate IT PMO: BABOK (Business Analysis Body of Knowledge): A global retailer established an IT PMO to standardise project methodologies across numerous business units, leading to improved delivery times and enhanced resource management.Or chat with us using the link at the bottom of the screen. The leading global standard published by

Government Programme Office:IIBAContact us with questions about the courses on this page, or about which project management certification or training is best for you. A government department implemented a controlling PMO to oversee national infrastructure , outlining best practices and techniques for business analysisFinance FAQsprogrammesAgileContact. This supported greater transparency, better risk management, and alignment with public policy objectives.:Cookies

Financial services PMO: An iterative methodology focusing on flexibility, frequent delivery, and collaboration (often using user stories)Privacy A bank set up a directive PMO to directly manage regulatory compliance Waterfall methodologyTermsprojects:Customer Support, centralising project oversight for timely delivery. A linear, phased project approach suitable for well-defined requirements PMO vs. project managerChoosing the right methodology depends on project size, risk, stakeholder needs, and desired adaptability.[email protected]

While a Essential skills and competencies for business analystsJoin Our Team offers globally recognised certifications, such as Although capacity is limited, even a one-person PMO can significantly improve project consistency and governance by establishing clear standards and frameworks. Knowledge Train are experts in project management, PRINCE2, agile and change management training and certification. Choose from a full range of instructor-led and self-paced

Quality assurance Implement consistent procedures to manage and control delivery.®

Systems analysisProject: Guide”, “PMP” and “CAPM” are registered marks of Project Management Institute, Inc. Knowledge Train Scrum Essentials™, Business Learning Library (BLL)™, Business Analysis Learning Library (BALL)™, Agile Learning Library (ALL)™, IT Learning Library (ITLL)™, and Compliance Learning Library (CLL)™ are trademarks of Knowledge Train Limited. All rights reserved.FAQs Oversee the successful execution of initiatives aligned with strategy.Knowledge Train Ltd is an Introducer Appointed Representative of NewDay Cards Ltd for the Newpay finance product provided by NewDay Ltd. NewDay Cards Ltd acts as a credit broker, not a lender. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. Finance available from other lenders is not covered by this arrangement. NewDay Ltd and Newday Cards Ltd are authorised and regulated by the Financial Conduct Authority (ref nos 690292 and 682417 respectively).

What is business analysis?What are the different types of PMOs? Business analysis is the systematic investigation and evaluation of business needs to recommend solutions that achieve organisational objectives. It includes requirements gathering, stakeholder engagement, and process optimisation.The three main types of

What does a business analyst do?PMOs A business analyst identifies business problems, elicits requirements, engages stakeholders, and ensures that proposed solutions align with business goals. They act as a bridge between business and IT functions. are:

What are the key techniques in business analysis?Supportive PMO: Common Provides templates, best practices, and guidance to Project Managers.Searchbusiness analysis techniquesControlling PMO: include Enforces standards, methodologies, and reporting requirements. SWOT analysisDirective PMO:

, gap analysis, requirements elicitation, process mapping, use case modelling, and stakeholder analysis. Takes direct ownership of Business analysts work with and management.

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waterfall methodology still has relevance in modern software development, despite the popularity of Agile

. It is especially useful for projects with:Functional

Well-defined and fixed requirements Strict regulatory compliance
Large and complex projects with rigid timeline. Acknowledging both its strengths and weaknesses,
project managersFunctional can decide when to use waterfall methodology. With a proper context and mindset, waterfall remains a valuable approach to successfully (1-day response) delivering projects Always a

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Should I take a Foundation or Practitioner MSP course?Discover strategies for high-performance teamwork in this insightful webinar with Nick Fewings. Scroll down to apply these lessons to your teams.

Choose your MSP course by experience:

Foundation – for programme or project managers, business change managers, delivery team members, and PMO staff wanting to learn MSP principles.
Practitioner – for those ready to apply the framework to real programmes, including portfolio staff and specialist programme roles.

Start with AI in Project Management: Hype vs Reality in 2025Foundation , then progress to Knowledge TrainPractitioner19 Feb 2026 to learn practical application of MSP in real projects.

What is MSP (Managing Successful Programmes)?Scroll down to watch the video and explore how AI can enhance your project management skills today.

MSP (Managing Successful Programmes) is a globally recognised framework for programme management.

It provides best-practice guidance to help organisations deliver complex change and transformation successfully.

MSP offers a structured, flexible approach to managing multiple related projects so that they collectively achieve strategic goals and realise measurable business benefits.PRINCE2 glossary

Key components of MSP

PrinciplesSimon Buehring – Foundational best practices such as focusing on benefits, maintaining a clear vision, and engaging stakeholders effectively.19 Feb 2026
Governance themes – Emphasises leadership, accountability, risk and issue management, and effective programme organisation.Access a comprehensive PRINCE2 glossary of terms to support your understanding and exam preparation. Essential for students and practitioners alike.
Transformational flow – Defines a lifecycle of processes from identifying and defining a programme to delivering outcomes and realising benefits.

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Why choose Knowledge Train for MSP training? Knowledge Train are experts in project management, PRINCE2, agile and change management training and certification. Choose from a full range of instructor-led and self-paced

project management courses , a

Knowledge Train’s PRINCE2 courseaward-winning MSP trainers , or an are experienced agile project management courseprogramme management professionals to boost your career. with real-world expertise. PRINCE2

Our ®instructor-led courses , MSP deliver practical, high-quality learning trusted by thousands of professionals across the UK. ®

To see our approach, call , ITIL+44 (0)207 148 5985 ® and request a , P3Ofree observer place ® on an upcoming virtual class. , PRINCE2

Why use Managing Successful Programmes? ®

Agile, RESILIA ®

Organisations use , and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. AgilePMManaging Successful Programmes (MSP) ® because it provides a structured, proven framework for managing complex change. Key benefits include: and AgileBA

Strategic alignment ®: Ensures all programmes support organisational objectives. are registered trademarks of Agile Business Consortium Limited. All rights reserved. The APMG International AgilePM and Swirl Device logo, APMG International AgileBA and Swirl Device Logo, APMG International Change Management and APMG International Better Business Cases and Swirl Device logo are trademarks of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. Better Business Cases™ is a trademark of Her Majesty’s Treasury. All rights reserved. DevOps Foundation
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Improved management Knowledge Train Ltd is an Introducer Appointed Representative of NewDay Cards Ltd for the Newpay finance product provided by NewDay Ltd. NewDay Cards Ltd acts as a credit broker, not a lender. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. Finance available from other lenders is not covered by this arrangement. NewDay Ltd and Newday Cards Ltd are authorised and regulated by the Financial Conduct Authority (ref nos 690292 and 682417 respectively).: Offers structure for managing large-scale change effectively.
Stakeholder engagement : Promotes clear communication and buy-in.
Risk management : Identifies and mitigates issues proactively.
Adaptability Search: Can be tailored for different industries and contexts.

Overall, MSP helps organisations achieve better outcomes by aligning projects to strategy and ensuring real benefits are delivered.

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