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ITIL 4 Foundation PMI Professional in Business Analysis (PMI-PBA) self-paced online3 daysPreferences £449 Instructor-led Enrol now

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See how the course works - PreferencesITIL 4 Strategist – DPI exam free preview

1.5 hours, multiple choice

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Still not sure which course is right for you? 23 Feb 2026 The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.Chat with an advisorNeed training for your team?

Choose how you learnEasily enrol multiple courses online in a single checkout, or Discover popular change management models and their applications. Click through for colorful infographics and detailed descriptions.

ITIL 4 Foundation with Knowledge Train gave me a clear, structured introduction to modern IT service management. The trainer made the concepts easy to understand and I passed the exam on my first attempt. ITIL 4 Foundation is available as both instructor-led online training and self-paced e-learning, while the advanced modules (CDS, DSV, DPI) are delivered as live online courses. Teams can also arrange private ITIL 4 training tailored to their services and schedules.request a bespoke quote

Rachel L., Service Desk Analyst Instructor-led for tailored group training.

Overview

Build a solid understanding of ITIL 4 and how modern IT service management can help your organisation deliver reliable, value-driven services.StatisticsLive virtual classroom sessions

What you will gain Learn with peers and trainer

Understand the key concepts and terminology of ITIL 4 Fixed dates keep you on trackThis PMI-ACP course gave me structure and focus for preparing for the exam, and helped consolidate my agile experience into a coherent framework.
See how ITIL supports digital and IT-enabled services Jenny L., Agile Project Manager
Learn the ITIL 4 service value system and practicesStatistics Why choose Knowledge Train?How APMG Change Management qualifications can help your career
Prepare confidently for the ITIL 4 Foundation exam View course dates PMI-aligned exam prep

Who this course is for Simon Buehring

IT professionals working in support, operations, or delivery Self-paced online Our courses follow the PMI-ACP and PMI-PBA exam content outlines, helping you focus on what matters most for your chosen certification.19 Feb 2026
Service managers and team leaders in IT or digital roles Clear, structured learning
Professionals moving into IT service management Available for ITIL 4 Foundation Learn how APMG Change Management qualifications can enhance your career by aligning with global standards. Read more to discover their benefits.
Anyone planning to take the ITIL 4 Foundation exam Study whenever your time allows Content is broken into logical modules so you can progress step by step, revisit tricky topics, and build confidence over time.

Benefits Revisit modules as often as needed Flexible self-paced study

Build ITSM basicsThe technical storage or access that is used exclusively for statistical purposes.

Access your training online whenever it suits you, making it easier to study alongside demanding projects and personal commitments.

Learn the key concepts, practices, and terminology of modern IT service management.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Practical, applied focusEnrol now

Improve service quality

Examples and scenarios show how PMI concepts apply in real agile teams and business analysis work, not just in theory. Corporate / Team training

Apply ITIL guidance to design, deliver, and support reliable IT services. Supportive team The human side of change: strategies for effective change leadership

Boost your career Run private ITIL 4 courses

Our support team can help you plan your study path and understand next steps for booking PMI-ACP or PMI-PBA exams directly with PMI.Align content to your servicesSimon Buehring

Gain a globally recognised ITIL qualification valued by IT professionals and employers.Marketing Consistent qualitySchedule dates to suit your teams19 Feb 2026

Learn from experts

PMI courses sit within our wider portfolio of project, agile, and business analysis training, so you benefit from a provider focused on this space. Scroll down to watch the video and learn new change management tools. Start your journey to confident change leadership today.

Train with experienced ITIL practitioners who bring real-world service management examples. Request a quote

Study your wayMarketing

All ITIL 4 courses include accredited training and the official PeopleCert ITIL 4 exam. A free exam resit is available with the ITIL 4 Foundation self-paced course.

Choose live online training or self-paced study to fit your schedule. Enrol on an ITIL 4 course

Everything included Choose your course and delivery format below to view prices and available dates. All options include accredited training and the official exam.

Course, digital materials, and ITIL 4 Foundation exam are all covered in one price. Choose delivery format:

Delivery Navigating organisational change successfully with Kotter’s model

Compare learning options to find the format that suits you best.

The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.Knowledge Train provided clear information about exam eligibility and next steps, even though the exam itself is booked directly with PMI.Instructor-ledSimon Buehring

Victor D., Senior BA 19 Feb 2026

DeliveryManage options

DurationManage services Self-pacedExplore Kotter's 8-step model to navigate organisational change effectively. Understand each phase and enhance your transformation strategy. Keep reading to refine your change management skills.

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Foundation

Specialist

Strategist

16 Jun - 18 Jun

ITIL 4 Specialist: Create, Deliver & Support (CDS) (Online)

£1,799

Enrol now

< This course gives you a practical introduction to ITIL 4 and modern IT service management. You’ll learn the key concepts, principles, and practices needed to support and improve digital and IT services, and to pass your ITIL 4 Foundation exam. [email protected]span>Technical and Data Centre Support Engineers

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Gain an overview of essential practices such as incident, change, and service request. project management coursesspan>Chief Product Officers

Support digital and IT servicesThe technical storage or access that is used exclusively for statistical purposes., a >

PRINCE2 course>

See how ITIL helps IT professionals deliver reliable, customer-focused services.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you., or an >"},"aggregateRating":{"@type":"AggregateRating","ratingValue":"4.8","reviewCount":"227"},"location":{"@type":"VirtualLocation","url":"https://www.knowledgetrain.co.uk/it/itil/itil-certification/itil-4-specialist-create-deliver-support-cds"},"image":["https://www.knowledgetrain.co.uk/training-courses/axelos-peoplecert-itil-accredited-training-organisation-logo.svg"],"offers":{"@type":"Offer","url":"https://www.knowledgetrain.co.uk/it/itil/itil-certification/itil-4-specialist-create-deliver-support-cds","price":"","priceCurrency":"","availability":"http://schema.org/InStock","validFrom":"2026-06-12"},"performer":{"@type":"Person","name":"Susan Tuttle"},"organizer":{"@type":"Organization","name":"Knowledge Train","url":"https://www.knowledgetrain.co.uk/it/itil/itil-certification/itil-4-specialist-create-deliver-support-cds"}}

Prepare for the ITIL exam agile project management course

to boost your career.

Build the knowledge and confidence you need to sit the ITIL 4 Foundation exam. PRINCE2

ITIL Foundation training courses - learning outcomes

Curriculum , MSP

The ITIL 4 Foundation course follows the official ITIL 4 syllabus and covers the key concepts, practices, and components of modern IT service management.Marketing®ITIL 4 Foundation course (Online)

Service management fundamentals , ITIL
ITIL 4 guiding principles ® £1,599Give us a call
The four dimensions of service management , P3O
The ITIL 4 service value system (SVS)Marketing®Enrol now
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Core concepts of IT service management , and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. AgilePM{"@context":"http://schema.org","@type":"EducationEvent","name":"ITIL 4 Foundation course","startDate":"2026-06-24","endDate":"2026-06-26","description":"ITIL 4 Foundation course","url":"https://www.knowledgetrain.co.uk/it/itil/itil-certification/itil-foundation","eventStatus":"EventScheduled","eventAttendanceMode":"OnlineEventAttendanceMode","audience":{"@type":"Audience","name":"Finance FAQs
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Service relationships between providers, customers, and users and AgileBAstrong>Gain your ITIL Foundation certification by taking either an ITIL Foundation course or a self-study ITIL Foundation course online. Cookies

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Purpose of the guiding principles in ITIL 4 are registered trademarks of Agile Business Consortium Limited. All rights reserved. The APMG International AgilePM and Swirl Device logo, APMG International AgileBA and Swirl Device Logo, APMG International Change Management and APMG International Better Business Cases and Swirl Device logo are trademarks of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. Better Business Cases™ is a trademark of Her Majesty’s Treasury. All rights reserved. DevOps Foundation>Terms
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The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.

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What impressed me most was how quickly I could apply the ideas at work. Concepts like the service value system and practices gave me a language to discuss improvements with my manager and colleagues. The certification was the bonus on top.

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